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Real, friendly tech support

HP SmartFriend

HP SmartFriend

Tired of calling your relatives for tech support? Get simple answers to all your tech questions for any device or brand with your on-call1, personal IT expert.

Starting at AUD12/month

Questions? Call 1300-721-147


Real people. Real answers. Really.

No problem too small, no issue too big

If you have a question, we have an answer. Quickly connect to a real person who can help you with any tech difficulties on any device or brand.

Get the help you need, when you need it

Help is a phone call away, any time of the day1. Whether you are an early bird or night owl, there’s an IT friend ready to help and explain everything you need.

Plans and Pricing

Complete Plan

Support for you on one primary device

AU$12 include GST/month

Buy now

Complete Plan

Support for you on one primary device

AU$109.00 include GST/annum

Buy now

Need help finding the right subscription for you?

A virtual agent is available to assist you 24/7. Questions?

Chat now

Call us at

What we can help you with

What we can help you with

  • Internet connection

    Troubleshooting internet connection, poor browsing speed, and other Wi-Fi or networking issues.

  • Device setup or installation

    Setting up and syncing PCs and other devices, like printers, monitors, and other accessories.

  • Operating system or software updates

    Help navigate updates on your devices and the changes that come with them.

  • Device performance

    Help fixing program crashes, improving device speeds, and removing viruses, pop-ups, and more.

  • Document & data backup

    Create backups of your files to help prevent data loss due to crashes, accidental deletions, etc.

  • Email setup & support

    Set up email, resolve mailbox issues, and help protect from scams and phishing attempts.

How HP SmartFriend makes tech support quick and easy


Choose what plan works best for you or your family.

Call us 24/7

Give us a call anytime at the number in your confirmation email.

Ask us any tech question

Ask your SmartFriend any question about any device — from any brand, HP or not. We’ve got your back.

Get answers in real-time

Get guided help over the phone, or just sit back, relax, and watch us fix your problem with secured remote access.

Footnotes and disclaimers

© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


Product images are for illustration purposes only, product availability and colours may vary by country.

  1. Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
  2. This is a recurring monthly subscription. Unless the subscription is cancelled, every 30 days the payment method (credit/debit card) will automatically be charged. To avoid being charged for the following month, cancellations must be submitted at least 2 business days prior to the start of your next billing cycle. Call 1 (844) 814-1801 to cancel the service. See complete terms of service here.