HP Services and Extended Coverage
For the unexpected, big or small, find the help you need at home. Extend your PC coverage with HP Care Packs and get answers to your tech questions with HP SmartFriend.
HP SmartFriend
A friendly voice ready to answer any tech question for any brand, 24/7.1
Ask any tech question
Hassle-free help
Need help with your computer or other devices? Get answers to any tech questions, for any device or brand.1
Real people, real answers
Just pick up and call a real person to help. You'll talk to patient, personable, and, above all, deeply knowledgeable IT experts.
24/7 tech support
Contact us anytime
We’re here to support you 24/7, whether it’s at 2 am, 12 pm, 9 pm or anything in between.1
Give us a call
Just pick up the phone and give us a call. We're always here to get your questions answered.
Plans and Pricing
Annual and Subscription
Get year-round support for all your devices, brands and operating systems*
AU$109.00/year
Monthly subscription
Ongoing monthly support for all your devices, brands and operating systems.*
● Limited Time Offering
● Get your first month for $1.00
then pay $12.00/month
● No activation fee
● Cancel at any time
AU$12.00/month
HP Care Pack
Extend your PC coverage from 1 year to 3 years so you can have peace of mind and get back to creating, playing, or streaming.2
Disclaimers
© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Product images are for illustration purposes only, product availability and colours may vary by country.
- Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
- HP Care Pack Services are sold separately. Service levels and response times for HP Care Packs may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your product.
* Until cancellation, your service will continue indefinitely and HP will charge the plan fee on a monthly basis.