HP Services and Extended Coverage

For the unexpected, big or small, find the help you need at home. Extend your PC coverage with HP Care Packs and get answers to your tech questions with HP SmartFriend.

Learn about HP SmartFriend

Learn about HP Care Pack

HP SmartFriend

A friendly voice ready to answer any tech question for any brand, 24/7.1

Plans and pricing

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Ask any tech question

Hassle-free help

Need help with your computer or other devices? Get answers to any tech questions, for any device or brand.1

Real people, real answers

Just pick up and call a real person to help. You'll talk to patient, personable, and, above all, deeply knowledgeable IT experts.

24/7 tech support

Contact us anytime

We’re here to support you 24/7, whether it’s at 2 am, 12 pm, 9 pm or anything in between.1

Give us a call

Just pick up the phone and give us a call. We're always here to get your questions answered.

Plans and Pricing

Support for you 
on one primary device

$14.99/month

Buy plan

Family plan 
for up to four devices

$29.99/month

Buy plan

Solve my problem 
with a one-time payment for a one time question

$99.99 one-time fee

Buy plan

HP Care Pack

Extend your PC coverage from 1 year to 3 years so you can have peace of mind and get back to creating, playing, or streaming.2

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Disclaimers
  1. Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. 
  2. HP Care Pack Services are sold separately. Service levels and response times for HP Care Packs may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your product.