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Tech support

Get real tech help from real tech experts — anytime, anywhere — for $14.99/month.

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Tired of doing your own tech support? Let the experts fix it.

Bringing your tech questions to an HP SmartFriend means having one less thing to worry about.

We’re easy to talk to

You can ask an HP SmartFriend any tech question at all — big or small.

We’re tech-savvy

Get fast, personalized support from a friendly face — and a brand you know.

We’re standing by

Tech problems are never convenient. That’s why we’re always here to help you get back up and running.

What’s covered

What’s covered

  • Network connectivity 

    Trouble connecting to the internet, poor browsing speeds, and other networking issues.

  • Device setup & connection

    Setting up and syncing PCs, other devices, and device accessories. 

  • System boot-up issues

    Solving issues related to battery life and diagnosing slow startup.

  • Device performance

    From fixing program crashes, improving device speeds, and removing viruses, pop-ups, and more.

  • Document & data backup 

    Creating backups of your files to help prevent data loss due to crashes, accidental deletions, etc.

  • Email setup & support

    Setting up email, resolving mailbox issues, and help with scams and phishing attempts. 

Plans & pricing

Individual Plan

Support for you (1 primary device).


Buy plan

Activation fee may apply. Use code “WEBSPECIAL” at checkout to save $35.1

Family Plan

Support for everyone (up to 4 devices).


Buy plan

 Activation fee may apply. Use code “WEBSPECIAL” at checkout to save $35.1

Solve My Problem

One time support with 30 day Guarantee (1 primary device)

$99.99 (one-time fee)

Buy plan



How it works

Your HP SmartFriend makes tech support quick and easy.


Choose between one-time support or ongoing coverage for your  devices.

Choose plan

Call or chat us 24/7

Connect with us online, over the phone, through our secure web portal, or on HP Support Assistant.

Ask us any tech question

Ask your SmartFriend any question about any device — from any brand, HP or not. We’ve got you covered.

Get answers in real-time

Get help via chat, over the phone, or just sit back, relax, and watch us fix your problem remotely.

Need help finding the right subscription for you?

Virtual Agent is available to assist you 24/7. Questions? Call us at 1-844-814-1800.

Chat now

Work, play, and create with confidence.

Here’s an example of a real customer’s experience solving a problem with HP SmartFriend.

Ready to protect your investment?

Let’s find coverage that makes sense for you and your device.

Get started


1 Limit one per subscription plan. Coupon Expires February 28, 2021. Must redeem at time of purchase. Only applicable to subscription SmartFriend services; not applicable to SmartFriend Solve My Problem. Not valid with any other promotions. Valid in US only.