Energy Star

HP Officejet Pro 8620 e-All-in-One Printer

FunctionsPrint, copy, scan, fax, Web
  • This printer has been discontinued. Please shop for associated supplies.
  • Print, copy, scan, fax, Web, wireless
  • Print speed ISO: Up to 21 ppm (black), up to 16.5 ppm (color)
  • 50-sheet ADF; Scan to email; Auto duplex printing; Borderless printing
  • High yield ink available; Instant Ink eligible
See Product Details
HP Officejet Pro 8620 e-All-in-One Printer is rated 3.4 out of 5 by 109.
  • y_2023, m_9, d_24, h_3
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.35
  • cp_1, bvpage1
  • co_hasreviews, tv_1, tr_108
  • loc_en_US, sid_A7F65A, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_hp
  • bvseo_sdk, java_sdk, bvseo-4.0.0
  • CLOUD, getAggregateRating, 52ms
  • REVIEWS, PRODUCT
Rated 1 out of 5 by JKinCO from Continuous disconnect The only consistent action is the ability to disconnect from the computer despite the fact is is connected via cable and on the same network. I have to power off/power the printer on every couple days to reconnect which is quite inconvenient.
Date published: 2023-08-31
Rated 1 out of 5 by JoeUnhappy from Updates to web services, removal of web scan Had this for years. HP updates to using web services through a server and removal of web scan to my PC as well as the infamous off line problem (requires a reboot) turned a once good printer into a dog. Went to different brand.
Date published: 2021-06-08
Rated 1 out of 5 by BTinAZ from Print Head Issues! Do not buy HP printers! The printer has been great up to this point. Now it has a printer head issue. The funny thing is, when I unplug the unit and plug it back it's able to print a test page before the error shows up again. What is that about? And the printer head is as much as the printer? If I can't get this going, then I will be in the market for a new one. I'm 100% certain it won't be an HP.
Date published: 2021-02-14
Rated 2 out of 5 by dawn410 from I've had this printer for over 10 years and has worked great. However if one printer cartridge is depleted it will not print documents which a huge inconvenience. Their should be a way to override this feature especially if most of the time the black cartridges are used.
Date published: 2020-12-17
Rated 1 out of 5 by alexg5017 from Complete garbage! Buying a useless paper weight! What a garbage product. First of all we bought 2 of these printers. One for me & one for my fathers house, so two different networks & PC's, but both PC's are HP's. These printers dont stay connected to network for two days straight. I've spent more time trying to reconnect to network & printer claiming it cant find PC on the same network as the night before. I know HP going to claim it has to do with firewall blocking it. But I've done that route already too and sure enough after adding it to allowed devices on antivirus the printer died the next day. What a waste of money. We have an Epson at work and zero issues once we connected to network, 2 years & its only lost connecting once with the same antivirus on our PC's. I will never buy an HP printer again!!!!
Date published: 2019-11-06
Rated 1 out of 5 by Devolin81 from Planet destroyer I bought this 4 years ago for a premium. It’s been used an average amount, and now it won’t print because of a “printhead” error. A cursory search online finds this to be a common fault of this machine. It’s hundreds of dollars to replace, but why would I do that when I can buy a new printer for way less. Then this goes to the landfill.
Date published: 2019-10-03
Rated 1 out of 5 by Julie the ED from Constant ADF error that can't be cleared Apparently, if you look up the matter in forums, the phantom jam in the ADF document feeder has been a real issue with this model. It does not matter if I do the suggested fixes, the computer still comes up with the error and it frequently can't be cleared. Last time we took it in for repair and it came out working for a few weeks. Then we were able to reset it ourselves a few times. Now the error appears to be fatal. Nothing is jammed in the document feeder, and the printer will not function.
Date published: 2019-07-15
Rated 2 out of 5 by JohnDeereJIm from Love/Hate Relationship I bought this printer five years ago and had I not paid so much money for it I'd have recycled it a long time ago. It does have almost all the features I like in a printer. A feature it doesn't have is a separate feed drawer for photo papers. Its main trade mark seemed to be paper jams. The were days I needed to print several hundred pages. When the printer worked right, I could print 100 pages in 50 minutes. But there were days when I couldn't get out more than 50 pages and I spent lots of time on the phone with HP support people who were always polite and helped. This product is discontinued, probably with good cause, but there are lots of new ones available. If you are looking for a bargain price on a discontinued product, avoid this one like the plague!
Date published: 2019-02-15
Rated 1 out of 5 by Joe J from Doesn't last more than 2 years with moderate use The print head is out (tried new ink, re-calibrated, re-aligned & cleaned). Still no luck, having blurred fonts and images. Will not spend my valuable time or money on this series of HP printer again. I have other HP's that are work horses & will buy those instead.
Date published: 2019-01-29
Rated 3 out of 5 by cherryzhang715 from Ink may i know whether all ink should be replaced if one of color ink empty but the rest still full ink?
Date published: 2019-01-06
Rated 1 out of 5 by Dave576 from Will not stay connected to WiFi. This printer along with all HP printers that are WiFi enabled will not stay connected.
Date published: 2018-12-21
Rated 1 out of 5 by jackasic from worst HP printer ever had it for two years. Daily you either have to restart the printer or run Scan Doc to fix it. Load paper poorly, always defaults to use the colored ink (even on b&w), but at least the print quality and functionality suck. DO NOT BUY ONE!!!!!
Date published: 2018-12-15
Rated 3 out of 5 by Anonymous from confused by set up Still cant print!! set up not easy and now cant review easily you want 5 actions , i did not think would be nessesary to review
Date published: 2018-07-18
Rated 2 out of 5 by Adrain from very slow Adding a new device to give instructions to the printer took me 2.5 hours. Fort some reason the disk did not work, then I had difficulty finding the page to download the software ionto my new machine, All very confusing.
Date published: 2018-07-18
Rated 5 out of 5 by Bubba76 from Works every time as expected Grandkids and all faxing, documents work well with this machine.
Date published: 2017-04-13
Rated 1 out of 5 by Ying from This product is faulty. 1) Cannot print with usb thumbdrive as it cannot read the files in the thumbdrive. 2) Always remain as offline and cannot be activated to be online as there is no button to make it online. I have to connect usb cable in order to print as I am fed up with the offline status.
Date published: 2016-07-04
Rated 5 out of 5 by rapido y furioso from Excelente impresora multifuncional Muy buena impresora de tinta, pero el valor de los cartuchos de tinta es exagerado. Deberian implemantar el sistema de tinta continua que economiza un 90% en el valor de las tintas y el resultado es muy bueno.
Date published: 2016-06-15
Rated 4 out of 5 by Volunteer1 from This product was a good purchase. The power key is very sensitive. I am happy with my purchase
Date published: 2016-06-02
Rated 5 out of 5 by shep42 from nice features Still pretty new, but the setup was easy, love the wireless set up now we have it set as a network printer and we can print from several devices, from anywhere actually!
Date published: 2016-05-15
Rated 5 out of 5 by RetiredSarge from great machine Fast printing, great all in one features
Date published: 2016-05-15
Rated 4 out of 5 by Truck2man from Good printer My printer arrived quickly and was easy to install. The print quality is very good. It does everything I ask it to do. It is a little slow to start printing and it seems to stop in the middle of print jobs to take a breath but, all in all, I like this printer.
Date published: 2016-05-14
Rated 5 out of 5 by OldRedHead from The print both sides feature works great I am more than satisfied with this new improved printer
Date published: 2016-05-14
Rated 5 out of 5 by Dan42This from This product is well made and easy to use. This printer easy to set up, and wireless connection established without problems. I was very disappointed that it does not print pictures as my previous printer did, I did not realize that was missing until I got the printer. Also, I miss the copy feature my last printer had, I am unable to copy pages from magazines or from newspapers. I will have to find some other way to do those tasks.
Date published: 2016-05-14
Rated 4 out of 5 by ron53 from Only one problem Bought this printer at a great price. It has excellent features and work and prints very well. The only problem is this printer is not supported in Windows 10 which I did not know at the time of purchase. I have a computer which will not support windows 10 so there is no problem, I just have two printers for two computers.
Date published: 2016-05-14
Rated 4 out of 5 by Ellen08 from Full-featured, excellent images, and fast My 7310 printer/scanner wore out, and the 8620 is the replacement. The print and copy speed is great, and the images are excellent. I was in the middle of a scanning project when I installed the 8620 and was able to continue that project with no problems. I am on Windows 10 and had the usual frustrations with drivers but the downloads from HP worked. I chose to hard-wire the printer to our network, knowing from past experience with an HP 7610 that wireless can be troublesome ("unavailable"). I am not interested in the auto ink ordering, and was glad I had done enough web research to know how to avoid getting signed up for that. Like our other HP printers, the 8620 is picky about paper and often feeds multiple pages at one time. We gave up on recycled paper and have had no problems with HP 24lb paper. I would like to be able to completely turn off the Fax capability and eliminate the unused fax in my list of devices. It looks like it will be as good a workhorse as the 7310, and I like the speed.
Date published: 2016-05-14
Rated 5 out of 5 by RTRNOW from Best I've had yet! This Officejet has all the features anyone would need ... it's extremely easy to install and to use! It runs quietly and quickly! And I love the logical control screen ... no need to study instructions.
Date published: 2016-05-13
Rated 4 out of 5 by Leslee30 from Wish I'd checked the site All good so far, easy to set up and have just printed out a photo which is great. When registering online I found the great special - virtually half price! In future I will check sites prior to buying anything rather than buying retail. I used labels in my last printer (HP6520) and they stuck to the rollers, from this incident onward I had continual paper jams; this is an upgrade so am looking forward to hassle free performance.
Date published: 2016-04-10
Rated 3 out of 5 by bobbyl from Ok but needs improvement Wish had second tray or a single sheet feed. To print envelope have to empty paper tray. Paper tray catches on output tray. Several times have to turn off and back on so it reconnects to computer. Have to leave it disconnected from phone line as it thinks some cell phone calls are faxes.
Date published: 2016-04-09
Rated 1 out of 5 by Handyman1041 from Stay away from all officejet pro 86xx series print These printers have big issues with paper jams and ink cartridges and the duplex component. Also, when a color cartridge runs out.. it won't print even if you use black ink only option?? The 86xx series is by far the worst printer you could buy. I was offered a $50 gift card for all my troubles, I don't need to buy more trouble. Thank you
Date published: 2016-04-06
Rated 1 out of 5 by ThePrintheadsFail from Wouldn't buy without replacement printhead So HP took the HP Officejet Pro 8600 series printers with a beautifully designed exterior and excellent features (except for a problematic printhead reported by many users including me that they didn't fix), and downgraded it to what they now call the HP Officejet Pro 8620 for the 8600 Plus (and 8630 for the 8600 Premium). Not only is the boxy design of the 8620 uglier compared to the old 8600 Plus (and the 8630 compared to the 8600 Premium), they stripped the printer memory down from 512MB to 128MB, and so the scan resolution went down from 4800x4800 dpi to 1200x1200 dpi and printing is much slower than advertised. Btw the beautiful 8600 Plus is now marketed under a new name HP Offficejet Pro 276dw. A quick search will tell you all you need to know about the problem with the printheads. Without it, your printer is effectively a piece of furniture…at least the 8600 Plus and Premium look beautiful. My advice is since the printerhead costs as much as the printer, I wouldn’t buy this series of printers until HP can offer reasonably priced printhead replacements, in case your printhead dies after the warranty expires...which is likely.
Date published: 2016-04-06
Rated 5 out of 5 by Piluina from Estupenda Es una excelente impresora. Escanea e imprime a dos caras a una velocidad bastante aceptable. La relación calidad precio es la mejor del mercado, desde mi punto de vista. La llevo usando 6 meses en mi oficina y no me ha dado problemas además de que aún no he tenido que reponer los cartuchos de tinta. El único defecto que tiene es que es de tinta y no de tóner, pero supongo que esto encarecería considerablemente el producto. La recomiendo 100%
Date published: 2016-04-05
Rated 4 out of 5 by bevdel from Great while it lasted This printer worked very well for a home office, while it worked. Love the ease of double sided printing and copying. Ink plan was great. Unfortunately over the 2 years of owning this we had problems with the automatic feeder, and now it does not work at all.
Date published: 2016-04-04
Rated 1 out of 5 by Redshark24 from Worst Printer I have ever owned Had to ship for a replacement. On the phone many times with support. Only works good 25% of the time. Always problems.
Date published: 2016-03-13
Rated 4 out of 5 by Caro from Se pegan las hojas Al salir las impresiones se trae una cantidad excesiva de hojas, sacando impresiones, fotocopias cortadas, dañando papel y haciendo perder tiempo. Por favor verifiquen esto y si hay alguna solución informenos, gracias. De la misma manera le sugiero aplicar el uso de impresión o copias por dos caras en papel oficio.
Date published: 2016-03-11
Rated 5 out of 5 by gshoemaker from Great MFD I upgraded from an 8500 Pro Wireless and was pretty leary of this 8620 based on the reviews. However, installation was very simple and it has been rock solid so far. No issues - great MFD (and I had no issues with the 8500).
Date published: 2016-03-09
Rated 1 out of 5 by Smoothie from Not recommended This product does offer great features, but performance is underwhelming and I've had several issues that I needed tech support and online assistance to resolve. I've wasted reams of paper and lots of ink troubleshooting this printer. Wireless printing has been unreliable, slow and sometimes it prints the whole document and sometimes it doesn't. Scan to computer feature is sporadic as well. I've had this printer less than two months and I have spent hours troubleshooting the problems. I would not recommend this printer to anyone.
Date published: 2016-03-09
Rated 5 out of 5 by AdminTom from Excellent Printer The HP 8620 was easy to set up. Fedora 23 Linux automatically set up the printer without any problems. I then configured the Wi-Fi for my HP laptop. I had to have the Win 10 search for the printer. It found it without problems. However, I had to restart the Win 10 laptop before the printer was available to print. The Win 10 laptop printed to the HP 8620 using Wi-Fi without any problems.
Date published: 2016-03-01
Rated 4 out of 5 by Ely from Buena calidad La impresora me resulto buena, tiene una excelente calidad al imprimir y es de fácil manejo, pero el consumo me resulta elevado, hay manera de saber la cantidad de copias que realiza?
Date published: 2016-02-16
Rated 3 out of 5 by Ken57 from Allegedly great features, only fair performance We are both Australian in Queensland retired using our HP Officejet Pro 8620 e-All-in-One Printer at home. I have always been able to convince my wife that HP is the best forget the rest. It looks as though I must now eat my words. We have used exclusively HP printers for eight years now. Previously I was an International Civil Servant and the performance of the printers the United Nations used both at HQ and in the field was remarkable and set my mind for me. We have had our HP Officejet Pro 8620 e-All-in-One Printer for seven months and I have defended this machine when it failed many times and if it were not for HP Doctor all would be lost. In the first few months, apart for a few hiccups, the performance was real good like all the others I have had. I have considerable difficulty maintaining connection of the fax (for this is the reason we bought it) which ticked off my wife as she relied on these for her business. We use this machine with Wi-Fi however connection (despite having a very good service) fails regularly. We regularly needed to print legal dox to be scanned for re-transmission and there lies another problem. We operate with Windows 10 and correct me if I am wrong; but why do we receive so many error messages indicating the machine must have "extra" added to complete the marry up (ALREADY DONE). It is very difficult to find a shortcut to use the scan to computer from the computer so we must have the Printer shortcut in my browser to enable scanning quickly. After seeing so many negative reviews I can now justify telling you my story and how unhappy I am with your machine right now. We will bee soon going shopping to purchase another (hopefully HP) printer that can in fact Print, copy, scan, fax, Web. This is exactly why we need a printer to do this at home, before the warranty on this machine is finished. Never done that before! Over to you now, Ken!
Date published: 2016-02-14
Rated 5 out of 5 by LH from Wonderful printer! Have had this printer for 9 months and would thoroughly recommend it. Easy to set up / great quality / wide variety of features. Really pleased with it.
Date published: 2016-02-08
Rated 4 out of 5 by vtblue52 from Multiple sheets of paper at same time huge issue! I have owned 2 with the same problem after 1 use. I print church bulletins and recommended this to the church. Now I am very frustrated and have wasted much paper and ink This and the one I junked grab multiple sheets of paper and ruin each, No clues in a manual or online??
Date published: 2016-01-31
Rated 2 out of 5 by Sweeney from Printer will not power up I am disappointed that this has just happened but thankful I am inside my warranty. Printer has been great but it just would not power up a few days ago. Currently on to technical support and I am afraid I may need a replacement.
Date published: 2016-01-27
Rated 2 out of 5 by Sweeney from Printer will not power up I am disappointed that this has just happened but thankful I am inside my warranty. Printer has been great but it just would not power up a few days ago. Currently on to technical support and I am afraid I may need a replacement.
Date published: 2016-01-27
Rated 1 out of 5 by MichelleM68 from The worst printer I have ever purchased! I previously owned an HP Officetjet Pro 8500, and I currently have 2 HP Officejet Pro 8600s. I was very happy with them. So, I purchased the HP Officejet Pro 8620. It takes about 2 minutes to print a page. Doesn't matter if it is directly connected to the computer or set up wirelessly. I have spent at least 10 hours on the phone with HP, resulting in them sending me a refurbished 8620, that performs the same way. They refuse to do anything more.
Date published: 2016-01-20
Rated 3 out of 5 by Akber from Wireless Printing POOR My new 8620 has very intermittent wireless printing connectivity, with my MAC. Trusting to HP I went out and bought another 8620 - same problem. I downloaded the latest software. Ongoing poor results. Note the SCAN and COPY work well.
Date published: 2016-01-18
Rated 2 out of 5 by Bluesky from Excellent Features but Mediocre Performance The 8600 series has great features for a home office. You can scan, copy and print with ease...i.e., when the printer works. The problem is that it will probably die on you long before the so-called "30,000 per month duty cycle." I used mine for a total of approximately 16,000 printed pages in the over 3 years I have had the printer (i.e., less than an average of 450 pages per month) and the printhead is kaput. The trouble is since the printhead costs $120 and you can find the 8610 and 8620, respectively for $80 and $160, you basically have to chuck it when the printhead goes.
Date published: 2016-01-12
Rated 1 out of 5 by elmatiner from fatal la impresora 8600 pro me costo muy cara y nunca da muchos problemas, fatal me toca comprar una nueva por que sale mas barato que repararla
Date published: 2016-01-10
Rated 5 out of 5 by MACAN from Very happy with the purchase. Lived up to the expectations esp with the scanner which can scan documents and put them together into one pdf, jpeg, or editable text.
Date published: 2015-12-17
Rated 1 out of 5 by macampbell from stops working. I have had this printer for about 2 months. The first month, it worked great, like all others I have had. Onto month 2, and the thing won't work. I keep getting error messages, it needs to run off of wifi but wont connect half of the time. It has printed out symbols instead of my e-mails, it feeds multiple pages at a time, and prints half on one, and half on another. It will not scan to my computer either. The best part, I scan for errors and it says nothing is wrong. I have been able to get 2 pages to print properly in the last month, and have wasted WAYYY too many pieces of paper. I am VERY unsatisfied with this thing. Garbage.
Date published: 2015-12-09
Rated 2 out of 5 by sadsack from not as good as older models, I have always had HP colour printing is poor, previous unit C410a I use to do my own fliers and warranty cards. Was told this would be as good, functions are very basic which limits versatility, I suspect it is only due to software and not having a photo cartridge, although that does not explain dull reds. Have to print on draft to speed it up, but even that is slower than the old one. Don't want any of the new photo printers because of Tri-colour cartridges just waste money, the ink is already more expensive than Gold. Running on i7computer 3.6GHz, 16GbDDR3, 240GbSSD and 2Tb HDD started on Windows 8.1 now 10
Date published: 2015-12-01
  • y_2023, m_9, d_24, h_3
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.35
  • cp_1, bvpage1
  • co_hasreviews, tv_1, tr_108
  • loc_en_US, sid_A7F65A, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_hp
  • bvseo_sdk, java_sdk, bvseo-4.0.0
  • CLOUD, getReviews, 5ms
  • REVIEWS, PRODUCT

Can I print in black ink only

Asked by: Fast Jack
Hello. Thanks for your question. You need some ink in all of the ink cartridges to print anything with this HP Officejet Pro 8620 printer. It helps protect the printheads.
Answered by: HP Live Expert Cheri
Date published: 2023-08-19

How do I open to replace ink

Asked by: Judemckay
The User Guide for this HP OfficeJet Pro 8620 is located at this link: https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/manuals
Answered by: HP Team Grant
Date published: 2023-05-27

Can this printer be attached to a laptop and print emails and pdf files?

Asked by: Catcheral
Hello. Thanks for your question. You can set up and connect this HP Officejet Pro 8620 printer to a laptop with the USB A to B 2.0 cable. We recommend using the HP Smart app to set up the printer on your laptop.
Answered by: HP Live Expert Cheri
Date published: 2023-03-19

Used my Officejet Pro 8620 for many years and it has worked great, How do i get the scan function to work?

Asked by: Lhadd
Our apologies for the issues with this HP product! Please visit our HP Support Page for help in resolving this technical issue. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Answered by: HP Team Grant
Date published: 2023-05-27
  • y_2023, m_9, d_25, h_4CST
  • bvseo_bulk, prod_bvqa, vn_bulk_3.0.35
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_4
  • loc_en_US, sid_A7F65A, prod, sort_[SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_hp
  • bvseo_sdk, java_sdk, bvseo-4.0.0
  • CLOUD, getContent, 47ms
  • QUESTIONS, PRODUCT