HP Active Care

Proactive PC support for anytime, anywhere workers

HP Active Care

Proactive PC support for anytime, anywhere workers

Limit disruptions with HP Active Care, a smart service with predictive AI-powered insights, automation and 24/7 support for our fastest repair.1,2

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When your PCs don’t work, your employees can’t either.

Minimize downtime in your blended work environment when you can identify, prevent, and resolve employee device issues from anywhere with HP Active Care.1,2  Our live experts and smart automation deliver 24/7 remote tech support, fast response and onsite repair3 on most HP commercial notebooks and desktops worldwide.

Insights keep PCs up and running

Predictive analytics identify needed repairs proactively to help minimize downtime.

Get employees back to work quickly

Proactive alerts notify of potential PC issues. Automation, 24/7 remote support and rapid onsite response accelerate remediation.

Proactively schedule repairs to keep employees productive

Monitor device health to identify and schedule needed repairs before they become an issue.

Why HP Active Care?

Proactively monitor device health

Improve performance across your HP devices with predictive AI-powered insights and automated ticketing for repairs—all from a single, easy-to-use dashboard.

Smart automation

Employees receive on-screen alerts with proactive service recommendations to address and report issues before they impact device or work performance.

Rapid onsite response

Get 24/7 remote support and a trained HP support technician who travels to your employees’ locations.3

Optional add-ons to extend support coverage for the unexpected:

Accidental damage protection

Repair or replace your PC when accidental drops, spills or electrical surges harm your device.3,4

Defective media retention

When storage devices fail, maintain control of the defective media in a way that meets your security standards for protecting sensitive data.3,4,5

Travel support

Give employees access to the help they need—almost anywhere they are—with local language telephone and on-site support coverage in 90+ countries.3,4

Resources

Video

Watch this short video about the benefits HP Active Care delivers to IT admin and end users.

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FAQs

Review frequently asked questions about HP Active Care and how it works.

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Onboarding quick guide

Easy steps to ensure your devices are monitoring for potential issues.

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Enable HP Active Care purchase

Download the One Click Installer to add applicable software to your HP device and enable Active Care.2

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Learn more about HP Active Care

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Footnotes and disclaimers

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
  2. Predictive insights and proactive support are only available with HP Active Care. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
  3. Service levels and response times may vary depending on your geographic location.
  4. Sold separately or as an additional option.
  5. If Defective Media Retention is purchased, defective drives will be retained by the customer.