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HP OfficeJet Pro 6978 All-in-One Printer

  • This printer has been discontinued. Please shop for associated supplies.
  • Print, Copy, Scan, Fax
  • Print speed ISO: Up to 20 ppm black, up to 11 color
  • Two-sided scanning and printing, print photos from USB, 35-page two-sided automatic document feeder, scan to thumb drive/cloud/PC, mobile printing
  • Instant Ink ready; High yield ink available.
  • Dynamic security enabled printerSee all Specs
Supercharge the office with affordable color and fast two-sided performance. Save paper with automatic two-sided printing, and handle more tasks without slowing down. Get a variety of mobile printing options and seamless mobile setup.[1,2]
Ideal for the home office or small workgroups that need professional-quality, affordable color with powerful productivity and fast functionality.
This printer is intended to work only with cartridges that have a new or reused HP chip, and it uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked. A reused HP chip enables the use of reused, remanufactured, and refilled cartridges. More at:
http://www.hp.com/learn/ds

Affordable, quality color that never runs out[9]

Manage your budget with professional-quality color at up to 50% less cost per page than lasers.[3] Save up to 50% on ink[10] and never run out.[9] Print color or black-and-white for the same low price. Print up to 5x as many black text pages with optional Original HP high-yield ink cartridges.[11] Produce professional-quality color and black text that’s perfect for printing reports, charts, and more.

Easy mobile printing, seamless mobile setup[2]

Easily print from a variety of smartphones and tablets.[12] Connect a smartphone or tablet directly to the printer and easily print without a network.[5] Print wirelessly, and share this all-in-one with other wireless-enabled devices.[4] Easily manage printing tasks and scan on the go, with the HP All-in-One Printer Remote mobile app.[13]

Handle more tasks and effortlessly scan

Set the pace for success with rapid print, scan, and copy speeds. Save paper and conserve resources—consume up to 50% less paper with automatic two-sided printing. Make scanning effortless and accurate. Never turn a page again when you need to scan two-sided documents. Quickly copy, scan, and fax multipage documents with the 35-page two-sided automatic document feeder.

Color touchscreen

Manage jobs directly at the MFP, using the HP color touchscreen.

2-sided printing

Allows you to print on both sides of the page, cutting your paper use by up to 50%.

Automatic document feeder

Allows multiple pages to be copied or scanned at one time

On-the-go printing with HP ePrint

Print photos, documents, and more when you're on the go, using HP ePrint.[13]

Scan to email

Save time by sending scanned documents or photos directly from your printer to email recipients.

HP Mobile Printing

Easily print from your smartphone, tablet, and notebook at work, home, or on the go.[14]

Technical details

Functions

Print, copy, scan, fax

Print Speed - Black (ISO, laser comparable)

Up to 20 ppm

Print Speed - Color (ISO, laser comparable)

Up to 11 ppm

Print Speed - Black (draft)

Up to 30 ppm

Print Speed - Color (draft)

Up to 26 ppm

Print Speed - Black (normal)

Up to 20 ppm

Print speed - Color (normal)

Up to 11 ppm

Resolution (black)

Up to 600 x 1200 dpi

Resolution (color)

Up to 600 x 1200 dpi

Monthly duty cycle

Up to 20,000 pages

Recommended monthly page volume

200 to 800

Print Technology

HP Thermal Inkjet

Display

2.65” (6.75 cm) CGD touchscreen

Processor speed

500 MHz

Number of print cartridges

4 (1 each black, cyan, magenta, yellow)

Replacement cartridges

HP 902 Black OfficeJet Print Cartridge (~300 pages); HP 902 Cyan OfficeJet Print Cartridge; HP 902 Magenta OfficeJet Print Cartridge; HP 902 Yellow OfficeJet Print Cartridge (CMY composite ~315 pages); HP 902XL Black OfficeJet Print Cartridge (~825 pages), HP 902XL Cyan OfficeJet Print Cartridge; HP 902XL Magenta OfficeJet Print Cartridge; HP 902XL Yellow OfficeJet Print Cartridge (CMY composite ~825 pages); HP 906XL Black OfficeJet Print Cartridge (~1500 pages)

Compatible ink types

Pigment based Black & Color

Print languages

HP PCL 3 GUI, HP PCL 3 Enhanced

Automatic paper sensor

No

Paper trays, standard

1

Paper trays, maximum

1

Mobile Printing Capability

Apple AirPrint™; Wi-Fi® Direct Printing; Mopria™ Certified

Connectivity, standard

1 USB 2.0; 1 Host USB; 1 Ethernet; 1 Wireless 802.11b/g/n; 1 RJ-11 fax

Connectivity, optional

No

Memory, standard

1 GB

Printer management

No

Minimum system requirements

OS X v10.9 Mavericks, OS X v10.10 Yosemite, OS X v10.11 El Capitan, 1GB  Available Space, Internet AccessMicrosoft® Windows® 10, 8.1, 8, 7: 32-bit or 64-bit, 2 GB available hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Microsoft® Internet Explorer. Windows Vista®: (32-bit only), 2 GB available hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Microsoft® Internet Explorer 8. Windows® XP SP3 or higher (32-bit only): any Intel® Pentium® II, Celeron® or 233 MHz compatible processor, 850 MB available hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Microsoft® Internet Explorer 8 ;OS X v10.9 Mavericks, OS X v10.10 Yosemite, OS X v10.11 El Capitan 1GB Available Space, Internet Access; Linux (For more information, see http://hplipopensource.com/hplip-web/index.html)

Compatible operating systems

Windows 11; Windows 10; Windows 8; Windows 7; Windows Vista; macOS X 10.10 Yosemite; macOS 10.11 El Capitan

Supported network protocols

Supported Network Protocols configurations (IPv4, IPv6); ARP; BOOTP; SMTP client; LLMNR; Bonjour; LP/ APIPA (Auto IP); NetBIOS/WINS; LPR/LPD; Custom Raw Port/Port9100; DNS Resolver; mDNS; SNMPv1/v3; Web Services Discovery; Web Services Print; DHCP options: 81/RFC4702/RFC4704, 12-Hostname; 44; Syslog; Firewall; SSL/TLS (HTTPs); Password-protected network Embedded Web server; Enable/disable network ports & device features, 802.1 Wired

Paper handling input, standard

225-sheet input tray, 35-sheet ADF

Paper handling output, standard

60-sheet output tray

Duplex printing

Automatic (standard)

Envelope input capacity

Up to 10 envelopes

Borderless printing

Yes (up to 8.5 x 11 in, 216 x 279 mm)

Finished output handling

Sheetfe; ADF

Media sizes supported

A4, A5, A6, B5(JIS), 6 x 8 in, Executive, Index card 3.5 x 5 in, Index card 4 x 6 in, Index card 5 x 8 in, Index card A4, Index card Letter, 3.5 x 5 in, 4 x 6 in, 5 x 7 in, 13 x 18 cm, 8 x 10 in, 10 x 15 cm, L, Photo 2L, 8.5 x 13 in, Legal, Letter, Statement, Envelope #10, Envelope A2, Envelope C5, Envelope C6, Envelope DL; Envelope Monarch, Card Envelope 4.4 x 6 in

Media sizes, custom

Tray 1: 3.5 x 8.5 to 5 x 14 in

Media types

Plain Paper, HP Photo Papers,HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled

Recommended media weight

16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

Supported media weight

Plain paper: 16 to 28 lb, Bond

Scanner type

Flatbed, ADF

Scan file format

Scan File Type supported by Software: Bitmap (.bmp), JPEG (.jpg), PDF (.pdf), PNG (.png), Rich Text (.rtf), Searchable PDF (.pdf), Text (.txt), TIFF (.tif)

Scan resolution, hardware

Up to 1200 x 1200 dpi

Scan resolution, optical

Up to 1200 dpi

Scan size (flatbed), maximum

8.5 x 11.7 in

Scan size (ADF), maximum

8.5 x 14 in (one-sided); A4, Letter (two-sided)

Duplex ADF scanning

Double-sided

ADF Capacity

Standard, 35 sheets

Digital sending features

Scan to thumb drive/PC

Copy resolution (black text)

Up to 600 x 600 dpi

Copy resolution (colour text and graphics)

Up to 600 x 600 dpi

Copy reduce / enlarge settings

25 to 400%

Copies, maximum

Up to 99 copies

Faxing

Yes, color

Fax transmission speed

4 sec per page

Fax memory

Up to 100 pages

Fax resolution

Up to 300 x 300 dpi

Speed dials, maximum number

99

Broadcast locations

20 locations

Power

Input voltage: 100 to 240 VAC (+/- 10%), 50/60 Hz (+/- 3 Hz)

Power consumption

27 watts maximum, 5.5 watts (Active), 0.29 watts (Manual-Off), 1.21 watts (Sleep)

Product disclaimer

This printer is intended to work only with cartridges that have a new or reused HP chip, and it uses dynamic security measures to block cartridges using a non-HP chip. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked. A reused HP chip enables the use of reused, remanufactured, and refilled cartridges. More at:http://www.hp.com/learn/ds

Energy efficiency

ENERGY STAR® qualified

Operating temperature range

41 to 104ºF

Operating humidity range

20 to 80% RH (non-condensing)

Software included

HP Dropbox, HP Google Drive, Microsoft DotNet

Warranty

One-year limited hardware warranty; For more info please visit us at http://support.hp.com

Dimensions (W X D X H)

18.26 x 15.35 x 9.0 in

Dimensions Maximum (W X D X H)

18.26 x 20.39 x 9.0 in

Weight

17.9 lb

Package weight

22 lb

What's in the box

HP OfficeJet Pro 6978 All-in-One Printer; HP 902 Setup Black Instant Ink Ready OfficeJet Ink Cartridge (~265 pages), HP 902 Setup Cyan Instant Ink Ready OfficeJet Ink Cartridge, HP 902 Setup Magenta Instant Ink Ready OfficeJet Ink Cartridge, HP 902 Setup Yellow Instant Ink Ready OfficeJet Ink Cartridge (CMY composite ~310 pages); No CD FLYER; User Guide; Setup poster; Power cord

Cable included

No, please purchase (USB) cable and phone cord separately

Dynamic security

Dynamic security enabled printerCertain HP printers are intended to work only with cartridges that have a new or reused HP chip or electronic circuitry. These printers use dynamic security measures to block cartridges using a non-HP chip or electronic circuitry. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked. Reused HP chips and electronic circuitry enable the use of reused, remanufactured, and refilled cartridges.

HP OfficeJet Pro 6978 All-in-One Printer is rated 4.0 out of 5 by 966.
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Rated 3 out of 5 by Koolaid4315 from HP NOOOOOOOOOOOOOOOOOOOOOOOOO I purchased this printer in January 2021. It was working fine until last week, september 18,2023. It started printing blank sheets. I am no longer under warranty so I tried solving through HP virtual help. I followed the instructions. The last thing virtual had me to do was go to printer maintenance and clean head. I tried it more than once and received a carriage jam message. Now the printer will not leave that screen. It would not allow me to turn off the normal way so I pushed the power button. When I turned back on it read that I shut down incorrectly, duh. It didn't give me any other option. So I spoke w/a rep. He sent me through some of the same instructions. I went on video w/him so he could see what was happening. I saw that there was a ink link within the printer. He told me to wipe it off. WHAT A MESS. Finally I stopped bc it was too much. The entire call was unsuccessful. HP served me well for 2 years. At the end he tried to sell me a upgraded printer. No. I'm going to get a Dell. A more reliable brand.
Date published: 2023-09-26
Rated 1 out of 5 by hhlthse from HORRIBLE This has been the absolute worse printer ever! I purchase ink ALL THE TIME! We use this at home and don't even print on it but several times a week MAYBE and just a couple of pages This past time when I changed it I printed three pages and looked and the ink was half gone! DO BETTER HP! This is a rip off!!
Date published: 2023-09-04
Rated 1 out of 5 by jmonkey from So terrible i was compelled to add a review This printer freezes up all the time. Trying to cancel a print job will cause the screen to lock up. Trying to reboot the printer will make it just sit there. If you unplug it and plug the printer back in for a hard reboot, it takes about 5 minutes to calibrate again. The print quality is terrible. For some reason the blue color will not print evenly and leaves lines in the printout. This is after I have already been through each color of ink with a replacement. This printer also sucks up ink. I joined the HP ink program and i replace ink cartridges every couple of months. The only redeeming feature would be that the scanning results are good. it can scan both sides of a page, and will load from the feeder as well as the scanner. Unfortunately, even the scanning can't get a solid positive review because the scanning software from HP makes you log in just to use it. The software also logs you out frequently and you won't be able to use any password manager with it. After 20 years using HP printers at home, I am going to try another brand. This "Printer" pushed me over the edge.
Date published: 2023-05-10
Rated 1 out of 5 by ChrisC9460 from Unreliable Printer Printing looks ok when I can get it to actually work on occasion. The first HP printer I bought lasted for about 500 sheets of paper and then never worked again. I went and bought this HP printer model at Costco and it is no better than the first. The HP Smart application is not consistent and half the time it says the printer is offline. It has issues with connectivity on a semi-regular basis and when I go to shut it down it just spins and spins until I have to finally unplug it. It also takes forever starting back up and stays in "printer maintenance" mode for an extended period of time. It is pretty noisy and squeaks loudly during the start up as well. This will be the last time I buy any HP product. I got an HP laptop for my wife as a Christmas present in 2021 and the battery warped and broke the case within one year of use.
Date published: 2023-03-30
Rated 1 out of 5 by EJ23456 from Not a good investment! Worst printer I have ever had! Like many others have said it goes into printer maintenance many of the times it's turned on and I hardly use it! Sometimes it won't even print, when I go to my printer settings it just shows "searching for printer". I have had several cases opened since buying less than a year ago and have spent hours on the phone with support. Last time she told me they're working on a bug with Apple and to check back...really? What good is a warranty when it's bad right out of the box. Now past my 30 days and can't return.
Date published: 2023-03-07
Rated 3 out of 5 by Zeek1 from Not Intuitive Difficult Printer. So sorry I purchased this one. Not intuitive at all. I still can't get it to print specific pages. I had an Epson before and everything was quite simple. Very very disappointed.
Date published: 2023-03-04
Rated 3 out of 5 by JimFaxprinter from Love features, but rarely used most of them. Was a good printer. Was replacement for HP inkjet 7520. Document feeder quit working so HP under warranty replaced with office jet pro 6978. Lost $200+ worth of ink in 7520 when HP replaced with 6978 under warranty with tiny sample cartridges. Now, with very little use in the 6 years or so I have had the 6978 the printer (was only used ocaisionally as VoIP fax machine printer in another room from computers), it started saying Printhead Problems every time I tried to print with it, even with all new HP ink cartridges.
Date published: 2023-01-16
Rated 5 out of 5 by rajman from Great value & features, except install website. This all-in-one printer was a gift to replace very old (Canon Pixma) because of the additional features of auto feed and better color printing. Have used minimally but all of the features tested and satisfied. One "con" was the install website was worst experience EVER, After more than one hour and 3 different support people, they said MAC not compatible without $200-$600 fix from them and when I paused to consider, they said I wasted their time and abruptly hung up. My daughter completed a manual install on MAC and WIFI and all fine w/o upgrading operating system etc.
Date published: 2022-12-28
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I have a HP Office Jet Pro 6978 all in one. What was the manufacturing date of this type printer please.

Asked by: Carlyn
Hello Carlyn and thanks for your question! The HP OfficeJet 6978 originally came out in late 2016.
Answered by: HP Team Grant
Date published: 2023-05-27

Is the OfficeJet Pro 6978 compatible with Mac OS 10.12.6?

Asked by: grammacin
Thank you for your question! Yes the HP OfficeJet Pro 6978 will be compatible with macOS 10.12.6.
Answered by: HP Team Grant
Date published: 2023-05-27

what is a comparable printer to 6978 HP

Asked by: Judith Joyce
Hello. Thanks for your question. We recommend looking at the HP OfficeJet Pro 9015e printer. If you need further assistance, we recommend reaching out to the HP customer service team, https://www.hp.com/us-en/contact-hp/contact.html
Answered by: HP Live Expert Cheri
Date published: 2023-03-10

My printer is displaying a code of C9C7000.  What does this mean? 

Asked by: ece professor
We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com
Answered by: HP Live Expert Cheri
Date published: 2023-03-01

How do I scan and send as an attachment to an email

Asked by: RayDuffy
Hello. Thanks for your question. You can use the HP Smart app to scan to email. You would use the scan option on the HP Smart app to share via email. To make it easier the next time, we recommend using Shortcuts. It allows you to make a Shortcut, i.e. a scanned item to be emailed to this email address. Here is more information on the HP Smart app: https://support.hp.com/us-en/document/c03561640 and on the HP Shortcuts: https://support.hp.com/us-en/document/c06211157
Answered by: HP Live Expert Cheri
Date published: 2023-05-27

Does the printer support means for a wired connection?

Asked by: James I
Thank you for your interest in HP products James! The HP OfficeJet Pro 6978 will have USB printing capabilities. The USB A/B cable must be purchased separately.
Answered by: HP Team Grant
Date published: 2022-07-02

Bestbuy where I ordered mine from states it works with Amazon Alexa, how do you make this connection?

Asked by: Chris4868
Hello Chris and thank you for your question! For assistance with an Amazon Alexa setup on your HP OfficeJet 6978 go to this link: https://www.google.com/search?q=HP+6978+alexa+compatibility&rlz=1C1CHBF_enUS930US930&oq=HP+6978&aqs=chrome.0.69i59j69i57j0i512l8.2562j0j15&sourceid=chrome&ie=UTF-8 The HP OfficeJet 6978 is Alexa compatible. If you are still having issues with the setup please contact our HP Technical Support Team for assistance. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and on Facebook at facebook.com/HPSupport.
Answered by: HP Team Grant
Date published: 2023-05-27

The HP site says the Office Pro 6978 has been discontinued and to shop for related supplies. I just purchased this new last week. Will HP continue to have the902 ink cartridges for this printer? What about software updates?

Asked by: Auntie Cy
Thank you for your question! HP typically supports printers up to 10 years after being discontinued so software updates will continue to be rolled out and the HP 902 cartridges should be readily available for some time to come.
Answered by: HP Team Grant
Date published: 2023-05-27
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days after delivery. A restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.