6 in 10
IT leaders say outdated systems force them to spend more time fixing problems than driving innovation.
Outdated systems create digital friction.
Smart printing solutions are the antidote.
of IT leaders say intelligent printing and document solutions reduce strain on tech support.
The benefits ripple throughout the business, with 87% of employees saying smart printing solutions streamline workflows thanks to capabilities like scan-to-email and remote printing.
The result: faster, smarter work across the business.
Inside the Findings
SMBs are losing time, money and momentum
The impact of outdated systems shows up every day as wasted hours, missed opportunities, and burned-out teams pulled out of the their flow.
Nowhere is this more evident than in document workflows — the oft-overlooked backbone of how business gets done. The good news: these challenges present clear opportunities to reduce friction and help teams get more out of every minute.
Discover how smart printing solutions can remove mundane work, support seamless collaboration, and drive real results for your business.
Footnotes and disclaimers
Methodology Edelman DXI, a global, multidisciplinary research, analytics and data consultancy, conducted a 10- minute online survey among employees at small and medium-sized businesses (organizations with 50-999 employees) on behalf of HP. The survey was conducted in four global markets (United States, United Kingdom, Germany, and India) among a total of 4,000 respondents, fielded August 5-27, 2025. All audiences consisted of age 18+ respondents employed in a desk-based job; respondents also must work with printed or digital documents frequently. For consistency, all respondents were provided with a definition of smart printing to ensure clarity. For more information see markets: United States, United Kingdom, Germany, and India. Respondents included:
- Knowledge workers (n = 2,400, 600 per market) are primarily desk-based/knowledge workers (including hybrid and remote) who work at small and medium-sized businesses.
- IT leaders (n = 800, 200 per market) are decision-makers in IT who have the ability to either specify, recommend, or approve what computers and/or printers their organization uses.
- Business leaders (n = 800, 200 per market) are business decision-makers who self-identify as Business Owners, Directors, Senior leaders, VPs, CFOs, CEOs, General Managers, etc.; and have primary decision-making influence over broader decisions involving technology, business goals, operational processes, strategy, and/or organizational structure.
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