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EMEA Frequently Asked Questions
Mercury, Peregrine, Systinet, Opsware, SPI Dynamics, Dialogue, AFP (Exstream), Output Server

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Pre-Transfer Questions

» Q1: What software licenses require a formal ownership transfer?
» Q2: What does not need a formal Software License Transfer?
» Q3: How long does it take to complete a Software License Transfer?
» Q4: Under what circumstances can I transfer Mercury, Peregrine, Systinet, Opsware, SPI Dynamics, Dialogue, AFP (Exstream), and Output Server products?
» Q5: What if I need to migrate Mercury products from one location to another location (same company - no change of ownership)?
» Q6: If my company name changes, can I just have HP Support issue a new Support Agreement with the new company name?
» Q7: I want to assign my licenses to our Vendor/Outsourcer to use. Do I need a software license transfer?
» Q8: Why is a Software License Transfer required?
» Q9: The company from whom I bought my system is out of business. What do I do?
» Q10: My company was purchased and I have an Assignment Letter that I need HP to sign.

Fee Questions

» Q11: Is there a charge for a Software License Transfer?
» Q12: Why is HP charging for Software License Transfers?

Process Questions

» Q13: Where can I obtain the forms I need to start the SLT process?
» Q14: What documents can I email or fax to you?
» Q15: Who signs the Exhibit E36S and As-Is Warranty Statement?

License Ownership Confirmation Questions

» Q16: What do you need to confirm license ownership?

After the Transfer Questions

» Q17: I have my executed SLT document. How do I get support?
» Q18: I have my executed SLT document. Will HP send me media or an upgrade?

OpenVMS VAX, OpenVMS-Alpha, and Tru64-Unix Questions

» Q19: Does this process apply to OpenVMS VAX, OpenVMS-Alpha, and Tru64-Unix products?
 

HP3000, HP9000, Superdome, Integrity, EVA, and OpenView Questions

» Q20: Does this process apply to HP3000, HP9000, SuperDome, Integrity, EVA, and OpenView products?

Contact Information Questions

» Q21: You haven't answered my question. How can I get in touch with the SLT Group?

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FREQUENTLY ASKED QUESTIONS (FAQs)

PRE-TRANSFER

Q1: What software licenses require a formal ownership transfer?
A: Transfers are currently required for
  • HP3000, e3000 servers,
  • HP9000, SuperDome, Integrity servers,
  • HP OpenView products on any platform including non-HP systems
  • EVAs
  • Systems with OpenVMS VAX, OpenVMS-Alpha, orTru64-Unix products
  • Mercury, Peregrine, Systinet, Opsware, SPI Dynamics, Dialogue, AFP (Exstream), and Output Server products

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Q2: What does not need a formal Software License Transfer?
A: No transfer is currently required for the following products.

  • Desktop PCs, Laptops, Vectras, Kayaks, Evo's
  • Jukeboxes, Switches
  • NetServers, Proliants, Workstations
  • Printers
  • Storage devices (except EVAs)
  • VA disk arrays
  • Unless any of these are running an HP OpenView product

The following products are not transferable:

  • iCOD & ICAP software
  • XP disk array software
  • Micro Focus software
  • MicroCOBOL software
  • Microsoft software

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Q3: How long does it take to complete a Software License Transfer?
A: It depends on the completeness of your request and the supporting documentation. You will receive a first response from SLT within 3 business days. However, if there is a physical relocation of Mercury licenses, you will need to work with your HP Sales Rep on the physical relocation of licenses that have geographical restrictionsThe completion of the SLT is dependent on the creation of the HP order for the physical relocation per the relocation policy. See http://www.hp.com/softwarereleases/releases-media2/slt/emea/mercury/Mercury_Relocation.pdf.

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Q4:Under what circumstances can I transfer Mercury, Peregrine, Systinet, Opsware, SPI Dynamics, Dialogue, AFP (Exstream), and Output Server products?
A: Transfers of these products are permitted in the cases of mergers and spin-offs only. For any other case, please contact the SLT Group directly.

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Q5: What if I need to migrate Mercury products from one location to another location (same company - no change of ownership)?
A: If you need to migrate Mercury products from one location to another location (different companies - change of ownership), you will need to do an SLT because there is an ownership change. In addition, you will need to work with your HP Sales Rep on the physical relocation of licenses that have geographical restrictions. See http://www.hp.com/softwarereleases/releases-media2/slt/emea/mercury/Mercury_Relocation.pdf.

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Q6: If my company name changes, can I just have HP Support issue a new Support Agreement with the new company name?
A: A Software License Transfer will depend on whether or not there has been an ownership change of the licenses/servers.

 

  Situation Ownership Change Transfer Required
A Your company is being merged with (fully absorbed into) another corporation. Because there is a change of ownership, a transfer is required from the old corporation (which is ceasing to exist) to the new corporation. Yes Yes
B Your corporation is "spinning off" a new corporation. Because there is a change in ownership, a transfer is required from the original corporation to the newly formed corporation. Yes Yes
C Your company has become a "daughter" corporation (51% or more owned by another corporation). Because your corporation still exists and there is no change in ownership (only your stock changed owners), you still own the licenses. A transfer is not required. See Note below. No No
D Your "daughter" corporation will change its name to reflect the new corporate "parent". Because this is a cosmetic name change only and there is no change of ownership, a transfer is not required. See Note below. No No

Note: In situations C and D above, we strongly recommend that both companies' names are used on any HP Support Agreements or Support Contracts. This will protect your software licenses in the event your corporation is later sold to a different "parent" company.

Examples:

Mary's Big Corp Inc. (owner: Little Corp.)

Little Corp. (subsidiary of Big Corp.)

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Q7: I want to assign my licenses to our Vendor/Outsourcer to use. Do I need a software license transfer?
A: An SLT is not required because the end-customer would retain ownership of the licenses and assign them to the Outsourcer for use on the behalf of the end-customer. However, certain products do have additional requirements in regards to outsourcing. Please contact the SLT group with the products to be outsourced and we will provide direction.

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Q8: Why is a Software License Transfer required?
A: Whenever a customer purchases a new HP software product, HP grants that customer a "right-to-use" license. HP retains ownership of the actual software. When the customer wants to transfer the licenses to a new owner the right-to-use license does not automatically move with the hardware. The transfer is designed to -

  • protects HP's Intellectual Property rights,
  • protect our customer's investment in their licenses,
  • document the ownership change,
  • assure the new owner that they are receiving a valid and legal license.

When the original owner is granted an HP right-to-use license they agree to HP's software license terms. The terms include a provision where the customer agrees that HP must approve any ownership change.

An explanation of the Software License Transfer process may be obtained by printing out the "SLT Process Sheet". Go to http://www.hp.com/softwarereleases/releases-media2/slt/emea/mercury.html.

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Q9: The company from whom I bought my system is out of business. What do I do?
A: Even if a company is out of business, there legally must be a person authorized to sign documents for that company; i.e. an attorney, a bankruptcy court representative, etc. That is the person who must request the transfer and provide proof of ownership. HP cannot transfer the license away from the current owner without their participation in the transfer.

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Q10: My company was purchased and I have an Assignment Letter that I need HP to sign.
A: An assignment or novation is typically used for contracts. Your HP software licenses are an asset. The SLT process would be used to transfer title to the software licenses. HP Support can review the assignment documentation for the applicable support contracts.

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FEE

Q11: Is there a charge for a Software License Transfer?
A: Yes, the SLT cost recovery fee is €400 per batch of Mercury, Peregrine, Systinet, Opsware, SPI Dynamics, Dialogue, AFP (Exstream), or Output Server products. The SLT cost recovery fee plus VAT must be received at the time the SLT request is submitted.

HP accepts cheques, money orders, wire transfers, Visa, MasterCard, and American Express.

Please note this fee covers each batch of Mercury, Peregrine, Systinet, Opsware, SPI Dynamics, Dialogue, AFP (Exstream), or Output Server products being transferred, not each license. If there are multiple licenses, the fee does not increase.

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Q12: Why is HP charging for Software License Transfers?
A: We realize our customers take license compliance seriously and want to be assured that the products they are using are compliant with HP terms. The License Transfer Process offers our customers the ability to remain complaint and continue to use HP software and systems with confidence. The SLT Cost Recovery Fee is a vehicle whereby HP can recover some of the costs associated with the Software License Transfer process.

HP accepts cheques, money orders, wire transfers, Visa, MasterCard, and American Express.

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PROCESS

Q13: Where can I obtain the forms I need to start the SLT process?
A: You can find these forms at http://www.hp.com/softwarereleases/releases-media2/slt/emea/mercury.html.

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Q14: What documents can I email or fax to you?
A: Most documents may be emailed to licensing.emea@hp.com or faxed to us at 353 (0) 91 701002. The only exception is when an original SLT document is to be corrected.

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Q15: Who signs the Exhibit E36S and As-Is Warranty Statement?
A: The buyer, or "Transferee," signs the Exhibit E36S and the As-Is Warranty Statement. This cannot be the same person who signs the Transfer Authorization for the Transferor.

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LICENSE OWNERSHIP CONFIRMATION

Q16: What do you need to confirm license ownership?
A: To confirm ownership of your licenses, we need at least one of the following:

  • Your customer identification number with HP (eg. MPN#, SAID, etc.) as noted on the Transfer Request
  • The order number from the purchase of the licenses
  • The asset number of the licenses
  • If previously transferred through the SLT process, a copy of an executed Software License Transfer Authorization - Exhibit F00
  • If you are unsure of your customer identification number, you can send us any HP documents that may have your customer identification number and we will review them.

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AFTER THE TRANSFER

Q17: I have my executed SLT document. How do I get support?
A: You may arrange for HP Support by going to the website at http://www.esca.hp.com/. If you are currently working with an HP Support Representative we will be glad to email them a copy of the completed license. You must let us know that you want this done and who you are working with.

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Q18: I have my executed SLT document. Will HP send me media or an upgrade?
A: You can request media or upgrades through your HP support contract. The SLT process only changes ownership for the existing licenses.

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OpenVMS VAX, OpenVMS-Alpha, and Tru64-Unix

Q19: Does this process apply to OpenVMS VAX, OpenVMS-Alpha, and Tru64-Unix products?
A: No, there is a separate process that supplies the License PAKs: http://www.hp.com/go/slt

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HP3000, HP9000, SuperDome, Integrity, EVA, and OpenView

Q20: Does this process apply to HP3000, HP9000, SuperDome, Integrity, EVA, and OpenView products?
A: No, there is a separate process: http://www.hp.com/go/slt

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CONTACT INFORMATION

Q21: You haven't answered my question. How can I get in touch with the SLT Group?
A: You can reach the SLT Group in the following ways:

Phone: 353 (0) 91 754197

Fax: 353 (0) 91 701002

Address: Hewlett-Packard
Licensing Information Centre EMEA
Ballybrit Business Park,
Ballybrit,
Galway,
Ireland

Website: www.hp.com/go/slt

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