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Pre-Transfer:
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Q1:
What software licenses require a formal ownership transfer?
A: Transfers are currently required for
- HP3000, e3000 servers,
- HP9000, SuperDome, Integrity servers,
- Alpha servers, VAX servers,
- And HP OpenView, OpenVMS and Tru64-Unix (OSF) products
on any platform.
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Q2: What does not need a formal Software
License Transfer?
A: No transfer is currently required for the following
products.
- Storage devices
- VA disk arrays
- Jukeboxes
- Switches
- Vectras or Kayaks
- Proliants
- Printers
- NetServers
- Workstations
Unless there is an HP OpenView, OpenVMS, or Tru64-Unix
(OSF) license on the system.
The following products are not transferable:
- iCOD
- XP disk array software
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Q3: How long does it take to complete
a Software License Transfer?
A: It depends on the completeness of your request and
the supporting documentation. In general, most are completed
within 10-14 business days.
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Q4: I only want to transfer my HP
software, not the hardware. How do I do this?
A: Software packages can only be sold by HP or HP Authorized
Channel Partners. Otherwise an HP software license may
only change owners as part of a working hardware system.
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Q5: If my company name changes, can
I just have HP Support issue a new Support Agreement
with the new company name?
A: It depends on why the company name was changed. If
there has been a merger, acquisition or spin off there
may need to be a software license transfer. If the name
change is only "cosmetic" no transfer would be needed.
The SLT Group will be glad to discuss the specifics
of your situation.
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Q6: 51% of my company was just purchased
by another company. Do I have to do SLT's for my HP
equipment?
A: It would need to be determined if there had been
an ownership change of the licenses. The SLT Group will
be glad to review your specific situation and give you
an answer.
Generally if your company is still a separate corporation,
and only the ownership of your stock has changed, no
SLT is required.
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Q7: Why is a Software License Transfer
required?
A: Whenever a customer purchases a new HP software product,
HP grants that customer a "right-to-use" license. HP
retains ownership of the actual software. When the customer
wants to transfer the licenses to a new owner the right-to-use
license does not automatically move with the hardware.
The transfer is designed to -
- protects HP's Intellectual Property rights,
- protect our customer's investment in their licenses,
- document the ownership change,
- assure the new owner that they are receiving a valid
and legal license.
When the original owner is grated an HP right-to-use
license they agree to HP's software license terms. The
terms include a provision where the customer agrees
that HP must approve any ownership change.
An explanation of the Software License Transfer process
may be obtained by printing out the "SLT Process
Sheet". Go to http://www.hp.com/softwarereleases/releases-media2/slt/emea/hpux.html.
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Q8: The company from whom I bought
my system is out of business. What do I do?
A: Even if a company is out of business, there legally
must be a person authorized to sign documents for that
company; i.e. a liquidator, receiver, bankruptcy court
representative, attorney, etc. That is the person who
must request the transfer and provide proof of ownership.
HP cannot transfer the license away from the current
owner without their participation in the transfer.
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Q9: My company was purchased and I
have an Assignment Letter that I need HP to sign.
A: An assignment or novation is typically used for contracts.
Your HP software licenses are an asset. The SLT process
would be used to transfer title to the software licenses.
HP Support can review the assignment documentation for
the applicable support contracts.
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Q10: Do we need a Software License
Transfer if we upgrade our HP server?
A: No Software License Transfer is necessary at the
time of an upgrade. All upgrades, however, must be installed
by HP Customer Engineers. Once the HP CE completes the
upgrade, we strongly recommend that the customer's Support
Agreement be updated at that time to reflect the upgrade.
If a server is being transferred that has been upgraded
the customer will need to supply a copy of the invoice
for purchase of the upgrade and the name of the HP Customer
Engineer who did the upgrade.
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Fee:
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Q11: Is there a charge for
a Software License Transfer?
A: Yes, the SLT cost recovery fee is €400 plus
VAT for each server to be transferred. HP accepts
cheques and wire transfers. If paying by cheque
please make all cheques payable to Hewlett-Packard.
If paying by wire transfer please contact us for
further details (Tel: 00353 (0) 91 754197).
Please note this fee covers each system being
transferred, not each license. If there are multiple
licenses on a system the fee does not increase.
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Q12: Why is HP charging for
Software License Transfers?
A: We realize our customers take license compliance
seriously and want to be assured that the products
they are using are compliant with HP terms. The
License Transfer Process offers our customers
the ability to remain complaint and continue to
use HP software and systems with confidence. The
SLT Cost Recovery Fee is a vehicle whereby HP
can recover some of the costs associated with
the Software License Transfer process.
HP accepts cheques and wire transfers. If paying
by cheque please make all cheques payable to Hewlett-Packard.
If paying by wire transfer please contact us for
further details (Tel: 00353 (0) 91 754197).
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Process:
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Q13: I want to sell my
HP server. What do I have to do to get the
license transferred to the new owner?
A: To begin a transfer send the following
documents to HP's Software License Transfer
Group,
- A filled in SLT Transfer Request Form.
Or you can put the request on letterhead
or in an email as long as the same information
is included.
- The transfer cost recovery fee.
- HP's Software License Terms E36S signed
by the new owner.
- Your proof of ownership of the software
licenses and the server.
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Q14: Where can I obtain
the forms I need to start the SLT process?
A: You can find these forms at http://www.hp.com/softwarereleases/releases-media2/slt/emea/hpux.html.
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Q15: What documents can
I fax to you?
A: The only document that may NOT be faxed
to us is an HP signed Software License Transfer
Authorization to be used as proof of ownership.
All other documents may be faxed to us at
353 (0) 91 701002.
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Q16: Who signs the Exhibit
E36S and As-Is Warranty Statement?
A: The buyer, or "Transferee," signs the
Exhibit E36S and the As-Is Warranty Statement.
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Proof of Ownership:
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Q17: What documents will you accept
as valid proof of ownership?
A: Your proof of ownership must be one of the following:
- A copy of the HP invoice for purchase of the system,
- A copy of an HP Authorized Reseller invoice for
purchase of the system,
- A copy of an HP Support Contract,
- An original Software License Transfer Authorization
- Exhibit F00, signed by HP,
- An HP packing slip.
All proof of ownership documents must show the product
number and serial number of the server and a list of
installed software.
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Q18: Why can't we use an HP Quotation
for Support Services? Why do we have to use the Agreement
for Support Services?
A: An Agreement for Support Services is proof
that the customer had HP support on valid licenses.
A Quotation for Support Services, unless accompanied
by a renewal letter from HP, denotes only that
HP bid on support. A quotation does not show that the
customer's licenses had been validated.
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Q19: Can I use our company Purchase
Order as proof?
A: A company Purchase Order may not be used as proof
of ownership. Proof of ownership must be an HP document.
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Q20: I have a Software Certificate.
Can I use that as proof of ownership?
A: A Software Certificate can be used for secondary,
or application, software only; i.e., compilers, Glance,
etc. if it identifies the owner of the license. This
could be by either the Sales Order Number or the company
name printed on the certificate when it was issued.
A Software Certificate cannot be used as proof of ownership
of the operating system and user level, or for the hardware.
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Q21: How do I know if my proof of
ownership is acceptable?
A: See "Proof of Ownership" section of the Software
License Transfer Request Form for acceptable proofs
of ownership. Or contact the SLT Group.
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Q22: Here's my Sales Order number
(or System Handle from a Support Contract). Why can't
the SLT Group get my proof for me?
A: Unfortunately, invoices are only maintained on the
HP intranet for two years. The SLT Group does not have
access to older invoices. The SLT Group also does not
have full access to the support agreement database.
It is the customer's responsibility to provide valid
proof of ownership. If you don't have a copy of your
support agreement you can obtain a copy of your HP Support
Agreement from your HP Support Contract Specialist or
your HP Support Account Representative.
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Q23: I'm buying a used HP server.
How do I know if the seller owns the right-to-use license
so that it can be transferred to my company?
A: You can ask to see the seller's proof of ownership
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- An original executed Software License Transfer
Authorization Exhibit F00
- A copy of an HP invoice for purchase of the hardware
and software
- A copy of an HP Authorized Reseller invoice for
purchase of the hardware and software
- A copy of an HP Support Agreement
The proof must be an HP document that contains the
server Serial Number, Model Number, User License level
and a list of installed software.
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Q24: What if I have no proof of ownership
at all?
A: We try to work with HP's customers as much as possible;
however, the burden of proof is on the customer to show
valid ownership documentation. If the customer can come
up with none of the accepted proofs of ownership, HP
cannot process the Software License Transfer.
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After the Transfer:
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Q25: I have my executed SLT
document. How do I get codewords and/or OV passwords?
A: The software should be already loaded on the
server. The company you purchased the system from
is responsible to provide you with any media,
manuals, passwords or codewords. If the software
was not already loaded, then you will need to
go back to the company from which you purchased
the system to resolve the situation. HP cannot
provide a new codeword or password in this situation.
In order to receive a new codeword or software
upgrade, you MUST have a valid support contract.
If you have a valid support contract, then you
may contact HP to obtain the necessary codeword.
You must provide the following information:
- Your HP Support Agreement ID OR your HP Support
Agreement Handle
- The part number from the disk you will use
to load the software
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Q26: I have my executed SLT
document. Will HP send me media or an upgrade?
A: The person or company from whom you purchased
the system is responsible for providing either
an installed operating system and software or
the media for the operating system and software.
If your reseller cannot provide either, you may
purchase media from your HP Sales representative.
If you wish to upgrade your system, you may purchase
upgrades from your HP Sales representative. Please
note that all installations must be done by an
authorized HP Customer Engineer in order for the
system to be supportable.
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Server-To-Server
Migration:
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Q27: Can we transfer
the User License from its original HP e3000
to another HP e3000?
A: Unfortunately, no. The User License can
never be transferred from its original HP
e3000 to another HP e3000. The Operating
System, the User License, Image, TurboImage
and Allbase must stay with the original
hardware and can never be swapped between
two systems. Other HP3000 application software
can migrate.
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Q28: Can I move some
of my software applications from one HP
9000 to another HP 9000?
A: An end-user customer may migrate any
HP9000 software license from one HP9000
to another as long as -
- There is no change in ownership,
- The software is removed from the old
server.
Bundled software cannot be split onto separate
systems.
A customer can choose to migrate an HP-UX
operating system license, but the operating
system must be removed from the server before
disposal. The old server can no longer be
used, not even as a back up system.
The license will stay the same on the new
server as it was on the old. If a customer
needs upgrades, different versions, additional
CPU licenses, media or manuals they can
be purchased from HP, or an HP Authorized
Channel Partner.
Resellers should contact the SLT Group
for migration process details.
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Compaq, Alpha,
VAX and OpenVMS:
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Q29: Does this
process apply to Compaq, Alpha, VAX
and OpenVMS products?
A: No, there is a separate process
that supplies the License PAKs.
http://www.hp.com/go/slt
Phone: 353 (0) 91 754197
Fax: 353 (0) 91 701002
Address: Hewlett-Packard
Licensing Information Centre EMEA
Ballybrit Business Park,
Ballybrit,
Galway,
Ireland
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Contact
Information:
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Q30: You
haven't answered my question.
How can I get in touch with
the SLT Group?
A: You can reach the SLT Group
in the following ways:
Phone: 353 (0) 91 754197
Fax: 353 (0) 91 701002
Address: Hewlett-Packard
Licensing Information Centre
EMEA
Ballybrit Business Park,
Ballybrit,
Galway,
Ireland
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