University of Kansas Health System Enhances Patient Care with Deep
IT Insights
At-a-glance
Customer: University of Kansas Health System
Industry: Healthcare
Country: USA
# of Employees: 18,000
Solutions:
From Reactive Support to Proactive IT for Optimum Patient Experience
In healthcare, reliable IT is essential. For The University of Kansas Health System (UKHS) — with thousands of staff, hundreds of locations, and millions of annual visits — consistent system performance is critical.
Managing BIOS, drivers, and firmware across 25,000 endpoints had become difficult, creating recurring issues and increasing support demand. UKHS needed deeper visibility to prevent disruptions that could affect patient care.
To strengthen reliability and reduce friction for clinicians, UKHS turned to HP’s device intelligence with HP Workforce Experience Platform (WXP) for clearer insight and greater resilience.
“Reliable infrastructure is crucial when people’s lives are at stake. If a facility is down, then we’re heavily impacting the patient experience.”
- Shawn Bennett, Director of IT Support, UKHS
18k
Employees
1,500
Physicians
140+
Clinical locations
1.8M+
Outpatient visits annually
“We’re taking it one step at a time; we fix each issue, then as we get comfortable with the system we’ll expand and start uncovering automation opportunities.”
- Shawn Bennett, Director of IT Support, UKHS
Expanding Potential Step by Step to Consolidate Infrastructure
UKHS began with a 4,000-device pilot of WXP to uncover issues like firmware and driver gaps. Seeing strong value, it expanded WXP across 25,000 devices, with additional growth planned.
Initial work centered on stabilizing drivers and firmware, then moved into automation and broader capabilities. AI insights now guide performance-based refresh decisions, and HP Wolf Protect and Trace strengthens device security.
This shift enables more proactive, data-driven operations and supports a more resilient care environment.
80%
Devices managed by WXP
25k+
Devices transitioned with WXP
Boosting Employee and Patient Experience with Predictive Maintenance
With WXP, the University of Kansas Health System is strengthening its IT environment and improving support for staff and patient care. AI insights and a unified dashboard help identify and resolve device issues before they disrupt workflows.
UKHS is already seeing savings through predictive maintenance and smarter resource allocation, while rising performance scores are boosting employee productivity and keeping clinical areas running smoothly. Integration with HP Managed Print Services will further enhance visibility, automation, and cost efficiency.
As UKHS expands WXP and leverages more advanced analytics and automation, the platform is enabling more proactive support, stronger reliability, and a more resilient foundation for patient care.
“Now we have confidence to move toward proactive issue management which is transformative. It puts us ahead of the game.”
- Shawn Bennett, Director of IT Support, UKHS
4→60
Device performance scores increased
from 4 to 601
+20
Point increase in security scores in 60 days1
Footnotes and disclaimers
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