HP Active Care Packs

A complete suite of device protection, support, and repair services that help users maximize productivity, providing easy-to-order services tailored for mobile business users who divide their time between their office, travel and working remotely.

Provide remote PC support for anytime, anywhere workers.

When your PCs don't work, your employees can't, either

Minimize downtime in your blended work environment when you can identify, prevent, and resolve employee device issues from anywhere with HP Active Care.1,2 Our live experts and smart automation deliver managed device protection, remote tech support, and fast repair3 on most HP commercial notebooks and desktops worldwide.

Insights keep PCs up
and running

Predictive analytics diagnose needed repairs and replacements which minimizes downtime.

Avoid productivity-draining disruptions

Fast-track issue diagnosis and resolution so workers can get back to business quickly.

Invest in extra care to extend device life

Monitor device health to identify and schedule needed repairs before they become an issue.

Why HP Active Care


Improve performance across your HP devices with telemetry-based predictive analytics, insights, and automated ticketing for repairs—all from a single, easy-to-use dashboard.

Next Business Day Onsite Response

Get 24/7 remote support and a trained HP support technician who travels to your employees' locations.3,4

Accidental Damage Protection

Safeguard your hardware investment against unforeseen events like accidental damage, loss of equipment, or loss of sensitive data. Keep devices up and running with fast parts replacement.3,4

Defective Media Retention

When storage devices fail, maintain control of the defective media in a way that meets your security standards for protecting sensitive data.3,4,5

Travel support

Give employees access to the help they need—almost anywhere they are—with local language telephone and on-site support coverage around the world.3

HP Active Care