What Is HP Professional Print Service?
HP provides the large-format industry with its most advanced support solution¹ for HP Latex and HP Stitch printers, combining remote, on-site, and proactive services to help keep production running without interruption. Designed for print service providers who rely on HP printers every day, HP Professional Print Service Plans² leverage smart technologies built into our printers and software, along with proactive insights and expert support, to help maximize uptime and reduce uncertainty.
Expert Help When It Matters Most
Get fast, reliable access to HP-certified experts,³ remotely or on-site, to diagnose, resolve, and help prevent issues before they impact production. With online case management, real-time printer alerts, and fast response times, your operations stay productive and protected.
Built-In Quality. No Surprises.
Every plan includes genuine HP parts and maintenance kits,⁴ ensuring quality, performance, and reliability are never compromised. With predictable service costs and no unexpected invoices, you can plan with confidence and maintain operational continuity.
Prevent Issues Before They Interrupt Your Business
Smart HP technologies continuously monitor your devices and automatically send service alerts to HP PrintOS Service Center.⁵ With real-time insights and predictive diagnostics, HP experts³ can identify potential issues early, arrive prepared, and resolve problems faster. All service activities are centralized in one place, giving you full visibility into status, service history, and updates at every step.
Why We Are Different
Smart Reporting That Speeds Up Resolution
Printer data is shared with HP in real time, allowing our teams to understand what’s happening with your printer before you even contact us, enabling faster diagnosis and resolution.⁵
Fast Response You Can Rely On
Next Business Day⁶ response is not an extra. It’s our standard, demonstrating our commitment to helping keep your production running and earning your trust.
Consistent Performance, Fully Covered
To help ensure reliable, uninterrupted production, maintenance kits⁴ and genuine HP spare parts are included at no additional cost.
Behind Every Scalable Business, There’s Great Software
Having the right level of support alone isn’t enough to scale your business. Manual order management, job preparation, and production processes can slow operations and create unnecessary complexity.
That’s why HP PrintOS Production Hub,⁷ the only integrated large-format software for order management, job submission, and remote print control, centralizes end-to-end order and production management in one connected, AI-powered experience.⁸ With intelligence built into every stage of production, from order intake to job submission, and additional capabilities when paired with an HP Latex AI printer,⁹ your team works faster, reduces errors, and stays in control at every stage of production.
AI Order Management
Bring intelligence to every order with structured onboarding tools and AI-generated data capture that reduce communication delays and help build consistent, high-quality customer relationships across mixed printer fleets, including HP and non-HP devices.
Printer Control
Enjoy easy configuration, monitoring, and management of print production, giving you real-time visibility and remote control¹⁰ of your printers and job queues.
Data-Driven Production
Turn production data into smarter decisions, from job history to fleet analytics, so you can optimize workflows, improve efficiency, and plan with confidence.
Business Growth Tools
Scale your print business confidently with the right knowledge and tools to upskill your team, support sustainability goals, and unlock new digital opportunities.
Choose the Plan That Fits Your Business Today and Grows With You
Get access to the HP PrintOS Production Hub⁷ capabilities you need today and unlock advanced features as your production becomes more connected and automated.
How to Get Started With HP Professional Print Service Plans²
Step 1
Select a Plan
We offer options for every business need. Your subscription includes services and solutions that provide actionable insights, support, and print workflow optimization.
Step 2
We Help You Subscribe
Our HP sales representatives and partners can help you choose the right plan and guide you through the subscription process.
Step 3
Once Enrolled, Stay Ahead and Enjoy the Flexibility
Get easy access to continually updated services and solutions. Plus, you can update your plan whenever your business needs change.
Frequently Asked Questions
How do I subscribe?
You can subscribe by contacting your local HP sales representative or HP partner, who will guide you through the subscription process.
Can I change my plan at any time?
Yes. You can change or cancel your plan at any time by contacting your HP sales representative or HP partner.
Discover More About HP Latex Technology
HP PrintOS Production Hub⁷
HP PrintOS Production Hub centralizes end-to-end order and production management, delivering real-time visibility, remote control, and simpler print operations.
HP Latex Technology
By adding HP Latex Technology to your print arsenal, you can print on virtually any substrate, deliver consistent high-quality results over time, and complete projects the same day.
Applications
Discover versatile printing applications for architects, engineers, construction professionals, copy shops, and print service providers.
Disclaimers
- Based on an internal evaluation of HP support solutions available in the large-format printing industry as of May 2026. Results may vary based on configuration, usage, and regional service availability.
- HP Professional Print Service Plans are compatible with the HP Latex 1x5, 3x5, 630, 7x0, 8x0, R, 1500, 2700, 3x00, and FS Printer Series, and the HP Stitch Printer Series. Some services depend on printer model, service contract, and regional availability. For more information, visit https://www.hp.com/go/professional-print-service-plans.
- In some geographies, onsite support is provided by HP-qualified partners. Check with your HP representative for details on availability and pricing.
- Specific spare parts and maintenance kits included are subject to the terms of service detailed in the specific service plan contracted.
- HP Service Center proactive support is enabled if your HP Latex printer is covered by an active factory warranty or an HP Professional Print Service Plan and is registered in HP PrintOS. Requires an HP PrintOS account, an Internet connection, and a connected Internet-capable device. For more information, visit https://www.printos.com.
- Next Business Day response is subject to the terms of service detailed in the specific service plan contracted.
- For HP large-format printers, HP PrintOS Production Hub is compatible with HP Latex printers and HP Stitch printers. Check the complete list of compatible models at https://www.hp.com/go/printos. The availability of HP PrintOS Production Hub premium features depends on the printer model, service contract, and regional availability. For more information, visit https://www.hp.com/go/professional-print-service-plans. Remote control actions are enabled through HP PrintOS SyncEdge.
- Based on a competitive comparison of HP PrintOS Production Hub and comparable solutions from leading large-format vendors competing with HP products, commissioned by HP and conducted by Sogeti. Based on publicly available information as of July 2026, HP PrintOS Production Hub was the only solution identified as combining order intake, job submission, and remote printer control in a single integrated platform.
- AI print mode selection is available only with the HP Latex R530 AI Printer, HP's only Latex AI printer, available beginning in January 2027. Recommendations are based on printer, media, and job characteristics to assist in selecting print settings. AI capabilities are also available independently of an AI-enabled printer through HP PrintOS AI Image Enhancement and AI Order Intake, which are part of the same integrated workflow.
- Access to remote monitoring, queue management, and real-time notifications through HP PrintOS Live Production depends on the printer model, service contract, and regional availability. For more information, visit https://www.hp.com/go/professional-print-service-plans.
- Based on publicly available information as of July 2026 and a competitive assessment commissioned by HP and performed by Sogeti, the HP Latex R530 AI Printer is the only all-in-one rigid and flexible large-format printer that incorporates all of the following capabilities: on-device AI/ML inferencing, a dedicated NPU, and access to cloud-based AI services. For the purposes of this comparison, an "AI printer" is defined as a printer incorporating all three capabilities.
- Requires an HP PrintOS account, an Internet connection, and a connected Internet-capable device. Some services may vary by printer model, service contract, and regional availability. For more information, visit https://www.hp.com/go/professional-print-service-plans.
- Learn Premium content, Live Production, Design and eCommerce, Reports, and Orders and Workflow are available in HP PrintOS Production Hub with an HP Professional Print Service Plan that includes premium features. Requires an HP PrintOS account, an Internet connection, and a connected Internet-capable device. Some services depend on printer model, service contract, and regional availability. For more information, visit https://www.hp.com/go/professional-print-service-plans.