HP Instant Ink FAQ

Looking for answers? See below for everything you need to know about HP Instant Ink.

Top questions

How it works in five steps

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Step 1

Register your enrollment kit

Register using the pin code from the enrollment kit. This code will give you 3 months of printing up to 700 pages per month.

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Step 2

Print everything you want

Every page costs the same, so you can print high resolution photos for the same price as black and white documents. Unused pages rollover and you can add extra pages to your plan.

Step 3

We ship you ink

You will receive new ink cartridges when your printer runs low, not necessarily every month.

Step 4

Return and recycle the cartridges

Send your empty cartridges back and help us put plastic back into printers with the prepaid recycling service included.

Step 5

Change or cancel any time8

Print less or more? No problem. Take a detailed look at your printing behavior in the app5 and change your plan at any time8.

All FAQs

Enrollment Kit

What is included in the HP Instant Ink Subscription Enrollment Kit?

The box comes with black and color Instant Ink cartridges, a prepaid recycling envelope and an enrollment flyer and card with a code to get the first 3 months (up to 700 pages/mo.) at no charge.

 

What happens after 3 months?

After 3 months, you will get billed for the plan you chose to use. Plans vary depending on the number of pages you print per month. You can change or cancel your plan anytime. If you don’t know how much you print, your Instant Ink dashboard in the HP Smart app helps keep track of the pages you’ve printed for the month.

 

When does billing start?

With an Enrollment Kit, you will not be charged during the first 3 months (up to 700 pages/mo.) unless you print more than your plan pages. If you go over the page limit, you can purchase a set of additional pages for $1. Once the 3-month offer ends, you will be charged each month based on your plan.

 

If I use up the ink from the Enrollment Kit should I go to the store to get more?

Your printer lets HP know when it's running low on ink, and HP automatically ships new cartridges (at no additional cost) so they arrive before you run out—you don't need to shop for cartridges again.

 

Do the Enrollment Kit and included cartridges only work with an Instant Ink subscription?

Yes, you must enroll in Instant Ink and pick a printing plan in order for Instant Ink cartridges to function. The Enrollment Kit includes the items necessary for you to subscribe to an Instant Ink printing plan and save up to 50% on ink.

 

How do I get the 700 pages/mo. for 3 months offer?

Enter the code from the enrollment card in the special offers box during Instant Ink signup to get the first 3 months (up to 700 pages/mo.) at no charge. You can enroll in any Instant Ink plan, from 10 pages/mo. to 700 pages/mo.

 

How does Instant Ink work?

Choose a plan based on the number of pages you print monthly. Your monthly fee includes ink, automatic delivery and recycling. Replacement cartridges are sent when your printer tells HP you need more ink—not monthly.

 

How do I save with Instant Ink?

We make larger cartridges with less packaging, only ship before ink is needed, and recycle cartridges. HP passes these savings on to you and the environment. Print in color because color prints are the same price as black and white.

 

Why do I need to enter my shipping address and payment method?

Instant Ink is a paid subscription service that automatically delivers ink to your door when you need it.

 

Can I cancel my subscription?

Yes, you can change or cancel your Instant Ink Subscription anytime.

 

Plans

How do I pick a plan?

The best plan is based on your usage. If you don’t know how much you print, no problem, you can change or cancel your plan at any time, at no extra cost. Your dashboard in the HP Smart app5 will help you keep track of the number of pages you’ve printed for the month.

 

The average family uses the 100 page plan and the average small business uses the 700 page plan (For toner users we recommend the 800 page plan for small businesses.

 

How much is HP Instant Ink?

We have plans to match all printing needs. Plans start at $0.99 for 15 pages per month and go up to $24.99  for 700 pages per month with our Ink Plans. Toner plans for Laser printers range from $1.99 for 50 pages per month to $25.99 for 1500 pages per month. All plans include ink, shipping and prepaid recycling.

 

Do you save money with HP Instant Ink?

Most customers save with HP Instant Ink versus standard Original HP Ink cartridges. Many customers save up to 50%1 on ink.

 

Is HP Instant Ink a good value?

Yes, most customers save up to 50%1 HP Instant ink cartridges hold more ink, use less packaging, and ship automatically, bringing down costs for HP, so we can pass the savings on to you.

 

Subscription & account

What do I need to sign up?

To sign up to HP Instant Ink you need:
An HP printer that is compatible with this service.
An Internet connection for your printer.
A valid email address.
A valid payment method (for billing purposes): Credit card, direct debit, PayPal or HP Instant Ink Prepaid card*.

* Not all payment methods may be available in all countries.

 

How soon will I get my ink?

You will receive your ink within 7-10 days of registering.

Once enrolled, you’ll receive a Welcome Kit delivered to your door. The ink or toner cartridge you receive is special and only works with HP Instant Ink. Your next shipment of ink or toner will be sent only when ink or toner levels are low, not monthly. No need to worry, because your printer drops us a note and your next set of cartridges will be automatically dispatched.3 Simply return the old cartridges with prepaid recycling.

 

Is HP Instant Ink worth It?

Yes, HP Instant Ink customers are some of our happiest customers and we have over 5000, five-star reviews.9

With Instant Ink you will always have ink when you need it. Ink is delivered automatically3 when you run low, not necessarily every month.

Most customers save on ink and many save up to 50%1 versus buying traditional ink cartridges. Instant ink cartridges hold more ink, use less packaging, and ship automatically3, bringing down costs for HP, so we can pass the savings on to you.

No more Ink rationing. Every page costs the same - print high-resolution photos or color documents for the same price as black and white documents.

Hassle-free recycling is included, simply return the old cartridges with prepaid recycling.

 

What do I get?

Once enrolled, you’ll receive a Welcome Kit within 7 working days delivered to your door. The ink or toner cartridge you receive only works with HP Instant Ink. Your next shipment of ink or toner will be sent only when ink or toner levels are low, not monthly. No need to worry, because your printer drops us a note and your next set of cartridges will be automatically dispatched.3 Simply return the old cartridges with prepaid recycling.

 

What if my printing varies?

Don’t worry. You can change or cancel your plan anytime.8 And there’s no annual fee. If you print less one month, pages rollover.6 If you print more, then you can purchase extra pages, sets of 10-50 pages for $1.00 (pages per set varies by plan).

 

What happens to my unused pages?

If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages.6 Ink plans can roll over 3x the number of pages in your plan (150 pages if on the 50-page plan) and toner plans can roll over 2x the number of pages (100 pages if on the  50-page plan).

 

Where is HP Instant Ink avaliable?

HP Instant Ink is currently available in the United States and Canada, as well as, to any customer residing in a country within the European Economic Area, Switzerland and the United Kingdom that provides a delivery address within: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Poland, Hungary, Czech Republic, Greece, Romania, Slovakia, Croatia and Bulgaria. We’re planning on expanding, so keep checking back for updates on when HP Instant Ink will be available in other countries.

There are some regions or locations in the UK that are not eligible for the HP Instant Ink program, these include: The Channel Islands (Jersey and Guernsey), Alderney, Sark, Herm and Gibraltar.

 

Will HP Instant Ink really save me money?

Yes, most customers save up to 50%.1 Instant Ink cartridges hold more ink, use less packaging, and ship automatically3, bringing down costs for HP, so we can pass the savings on to you.

 

What is HP Instant Ink?

Instant Ink is HP’s hassle-free, money-saving ink subscription service. Plans start  at $0.99 a month and covers ink, shipping, and a prepaid recycling. With HP Instant Ink, you will receive ink or toner when your printer runs low, not every month. Your printer notifies us when it’s low and we will ship ink to you so you always have ink when you need it. You can enjoy total flexibility with Instant Ink. Unused pages rollover6 and you can add extra pages to your plan. Plus, you can change plans or cancel anytime.8

 

Can you opt out of HP Instant Ink?

Yes, you can opt out of HP Instant Ink. There is no requirement to use HP Instant Ink. If you sign up for HP Instant Ink, you can always cancel or change plans at anytime.8

 

What happens if you cancel HP Instant Ink?

If you decide to cancel your HP Instant Ink, you can go back to using HP original Standard or XL cartridges. HP Instant Ink cartridges will not work after the end of the current billing cycle in which you cancel. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.

 

How do you cancel HP Instant Ink?

You can cancel your HP Instant Ink printing plan or change plans at anytime.8 To change your plan or cancel your service, log in at hpinstantink.com/users/signin.

 

Can I use HP Instant Ink without a subscription?

No. HP Instant Ink is a subscription service. We have plans to match any level of printing needs, starting at $0.99 a month. You can cancel or change your subscription at anytime.8

 

What happens if I don’t want HP Instant Ink?

If you no longer want HP Instant Ink, you can cancel or change your subscription at any time8 by logging into your account at hpinstantink.com/users/signin.

 

Will HP Instant Ink work without Wi-fi®?

HP Instant Ink requires an internet connection for your printer. In order for us to send you ink when you’re running low, we need a Wi-fi® connection to monitor your ink levels.

 

How is Instant Ink different than Original HP Ink?

HP Instant Ink is the HP ink subscription services that uses Original HP Ink cartridges. With HP Instant Ink, ink or toner is sent to you when you’re running low so you always have new cartridges when you need them. With the subscription service, customers can save up to 50%1 on cartridge costs.

 

Ink cartridges

How do I save?

We make larger cartridges with less packaging, ship when ink or toner is needed, before you run out, and recycle cartridges. This means HP can pass these savings on to you and the environment.10

Also, with HP Instant ink, every page counts the same so you can print as many color documents or photos as you want, they cost the same as black and white.
 

Does HP Instant Ink include black and color cartridges?

HP Original Ink black and color cartridges are included in your HP Instant Ink subscription. With an ink plan, go ahead and print in color because color prints are the same price as black and white.
 

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Disclaimers

  1. Savings Claim (Ink): Based on monthly subscription cost of HP Instant Ink 700-page plans without purchase of additional sets of pages compared to cost per page to print ISO/IEC 24711 pages on most in-class, traditional A4 color inkjet cartridge printers & MFPs using original standard capacity cartridges priced for: Australia <299 AUD; New Zealand <349 NZD; Canada <=399 CAD & United States <399 USD. Sale prices not considered for this study. HP Ink Advantage printers excluded due to non-standard hardware & supplies model. Buyers Lab July 2020 study commissioned by HP, based on publicly available information as of June 1, 2020. Printers selected by market share in IDC Quarterly Hardcopy Peripherals Tracker - Final Historical 2020Q1. For details: www.keypointintelligence.com/HPInstantInk.
  2. Less packaging: Compared with non-subscription purchase and distribution of the same HP Ink cartridges in stores. Based on a 2020 life cycle assessment (LCA) performed by Four Elements Consulting and commissioned by HP.
  3. Automatic Delivery: Printers require direct connection to the Internet for program participation. Internet access sold separately.
  4. Never Run Out: Based on plan usage, Internet connection to eligible HP printer, valid payment method, email address, and delivery service in your geographic area.
  5. HP Smart app: Requires the HP Smart app download. For details on local printing requirements see www.hp.com/go/mobileprinting. Certain features/software are available in English language only, and differ between desktop and mobile applications. Subscription may be required. Subscription may not be available in all countries. See details at www.hpinstantink.com. Internet access required and must be purchased separately. HP account required for full functionality. List of supported operating systems available in app stores. Fax capabilities are for sending a fax only. After 24 months, monthly fee applies to continue advanced features with HP Smart Advance. HP Smart Advance is not available in all countries. For more information, see www.hpsmart.com.
  6. Rollover plan pages: Rollover allows unused pages in a month to be placed in a rollover account and then applied to pages in excess of your monthly allowance. The rollover account balance is limited to a maximum of two times your monthly service plan pages on Toner plans and three times your monthly service plan pages on Ink plans (Toner example: you can roll over up to 100 pages if you are on the 50 page plan. Ink example: you can roll over up to 300 pages if you are enrolled in a 100 page plan).
  7. The sustainable option: www.hp.com/go/sustainableimpact.
  8. Change or cancel anytime: Change or cancel your plan at any time online. If you decide to cancel your HP Instant Ink you can go back to using HP original Standard or XL cartridges. Plan upgrades are effective immediately and the charges will be applied retrospectively or in the next billing cycle, depending on user choice. Plan downgrades and cancellations are effective after the last day of the current billing period. For full details go to hpinstantink.com/terms.
  9. Five Star Reviews: Keypoint Intelligence April 2021 study commissioned by HP, based on a research survey of publicly available information as of 04/30/2021. Reviews were given for both consumer and business plan Instant Ink Service. Please see www.keypointintelligence.com/HPInstantInkReviews for more details.
  10. Recycling: Program availability varies. Original HP cartridge return and recycling is currently available in more than 60 countries, territories and regions in Asia, Africa, Europe, and North and South America through the HP Planet Partners program. For details, see hp.com/recycle.
  11. Refer-a-Friend: Customer is responsible for any overage fees and applicable taxes during the free months of service. Offer valid in any country (a “Participating Country”) where (i) HP Instant Ink service is provided and (ii) the Refer-a-Friend (RAF) program is active, provided that both the existing customer and the referred customer reside in Participating Countries. Offer may vary by country and/or date. Must be 18+. At the end of the promotional period, unless service is cancelled at hpinstantink.com, a monthly service fee, based on the plan chosen, plus taxes and potential/applicable Overage Fees will be charged to your credit/debit card. For existing customers referring HP Instant Ink, only qualified referrals (as defined in HP Instant Ink terms and conditions) are eligible for free service offered by RAF program, equivalent to the then-current service plan chosen. There is no limit to the number of free months existing customers can earn under the RAF program. Referred customers must use a referral link or code to activate enrollment, limited to one referral code/link per printer. Requires creation of HP Smart and HP Instant Ink accounts and acceptance of terms of service at HP Instant Ink Terms of Service. Offer cannot be redeemed for cash except as required by law. The program incentive may be combined with other offers provided by HP - see full RAF terms and conditions for details. Requires eligible printer, online enrollment, valid payment method, email address and Internet connection to printer.
  12. Savings Claim (Toner): Based on monthly subscription cost for U.S. and Canada for toner HP Instant Ink 1500 page plan vs. transactional cost per page of in-class monochrome A4 laser printers and MFPs < $450 USD that use original, standard-capacity integrated cartridges (toner and drum in one cartridge). Buyers Lab April 2020 study commissioned by HP, based on research of publicly available information as of 04/24/2020. Printers selected by market share as reported by IDC Quarterly Hardcopy Peripherals Tracker - Final Historical 2019Q4 for U.S. and Canada. For details and latest report, see: www.keypointintelligence.com/HPTonerService.