HP All-In Plan FAQs
Looking for answers? See below for everything you need to know about the HP All-In plan.
See all FAQsTop questions
What is an HP All-In Plan?
The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you ever run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve on the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment.
Why should I get an HP All-In Plan instead of purchasing a printer like I always have?
With the HP All-In Plan, you don’t have to worry about finding the right printer, running out of ink, or troubleshooting issues you may have with your printer. The HP All-in Plan is an all-inclusive service that ensures you have the printer, ink, and support you need to keep things working, and if they don’t, we’ll send you a new printer the next-business-day. You can also try it with no upfront costs or commitments, risk-free.
Is there a trial period for the printer?
Yes, you can try the HP All-In Plan risk-free for 30 days with no upfront costs or commitments. Simply send back the used printer and ink cartridges with a prepaid shipping label within 10 days to avoid cancellation fees.
If the printer and cartridges are not returned within the 10 days of cancelling, you will be charged a cancellation fee, depending on the printer model in your plan.
How does the HP All-In Plan ensure I won’t run out of ink?
The printer detects when it’s low on ink and automatically sends more right to your door, before you ever run out. With the HP All-In Plan, you won’t have to make any last-minute trips to the store or remember to buy ink cartridges.
How do the printer upgrades work?
When you are finished with your All-In Plan or would like to upgrade to a new printer, simply send us back the used printer with the HP provided prepaid shipping label. You have the option to upgrade to a new printer any time after two years without a cancellation fee. If you don’t want to upgrade, you can always continue with your current printer—it's your choice.
What happens if I have trouble printing?
Our 24/7 Pro live support team is ready to help you with any issues you might have with your printer. As long as your HP All-In Plan remains active, your printer is covered. Our HP technicians know the ins-and-outs of your HP All-In Plan printer and can help troubleshoot and repair issues. For any issue that we can’t resolve over the phone, or on-line chat, we’ll send you a replacement printer as soon as the next business day, as well as cover any return shipping costs for the printer.
How it works
About the HP All-In Plan
What is an HP All-In Plan?
Is the HP All-In Plan a printer subscription?
Why should I get an HP All-In Plan instead of purchasing a printer like I always have?
What is included in an HP All-In Plan?
What printers are available with the HP All-In Plan?
Can I select more than one printer during enrollment?
Is there a trial period for the printer?
What if I want to cancel my HP All-In Plan after the first 30-day period?
Can I get the HP All-In Plan services with the HP printer I already own?
Is the HP All-In Plan a printer rental plan?
Are HP All-In Plans the same as printer leasing plan?
How the HP All-In Plan Works
How does the HP All-In Plan ensure I won’t run out of ink?
What if my printing needs change from month to month? Can I change my plan?
Will I get ink every month?
What if my printing exceeds my monthly allowance?
What if I print under my monthly allowance?
How can I see my ink usage and billing?
Is the cost the same for photos, color and black and white pages?
How do I recycle ink cartridges?
How do the printer upgrades work?
Getting help
What happens if I have trouble printing?
How do I contact support?
Enrolling in the HP All-In Plan
How do I enroll in HP All-In Print Plan?
How fast can I get the new printer included with the HP All-In Plan?
What if I need help enrolling?
Can I get an HP All-In Plan for a friend or family member?
Can I enroll in an HP All-In Plan if I live outside the United States?
How many printer subscriptions can I get?
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