HP Notebook PC AC Power Cord Safety Recall and Replacement Program

Program Summary

On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for affected AC power cords distributed worldwide with HP and Compaq notebook and mini notebook computers (including mobile thin clients and mobile workstations), as well as with AC adapters provided with accessories such as docking stations, sold from September 2010 through June 2012.
 
HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.
 
HP believes that certain power cords shipped with notebook PC products and AC adapter accessories may pose a risk of a fire and burn hazard to customers. We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers.
 
Note: Not all HP and Compaq notebook and mini notebook PCs were sold with an affected power cord. Please validate the power cord shipped with your notebook PC or purchased with an accessory, or as a spare.

Getting Started

Step 1: Unplug the AC power cord from the wall outlet and from the power brick.
 
Step 2: Inspect the end of the AC power cord that inserts into the power brick from the wall outlet.  
 
Step 3:  Identify if the power cord has “LS-15” molded onto the adapter that is inserted into the power brick.
 
Note: Not all power cords with the “LS-15” molded mark are affected.

Step 4:  Determine if your AC power cord is 10 years old or more.
 
Step 5:  If the AC power cord is more than 10 years old and has “LS-15” molded into the adapter end that is inserted into the power brick, please contact HP customer support to check if the power cord is eligible for replacement. 

Customer support telephone numbers

North America
Calls for safety recall program support only
 
USA
Monday - Friday (8 am - 7 pm CST)
1-800-474-6836
1-800-334-5144
 
Canada
Monday - Friday (8 am - 7 pm CST)
1-800-474-6836
1-800-334-5144

 
Worldwide
 
North America and Latin America
Europe
Asia Pacific
Middle East and Africa

 
 
Other contact HP support options:
https://support.hp.com/us-en/contact-hp