HP Business Outlet

Frequently asked

How are refurbished computers manufactured?

HP’s collection of Certified Refurbished products are thoroughly tested to make certain they're in fully functional condition. If a model fails testing, HP determines cause and replaces any failed components. If a model contains a component with a known failure rate, the component is automatically discarded. Then, refurbished models are put through a series of mechanical and electrical stress tests, new software BIOS are downloaded, a final inspection, cleaning and re-packaging. Most often, refurbished products are indistinguishable from their equivalent "new" counterparts, though some may have cosmetic blemishes or scratches.

Where do refurbished computers come from?

HP’s Certified Refurbished computers are not used computers that have been in use over a long period of time. HP offers a 30-day return on new computers, and inevitably, some are returned during that period. All such PCs go through HP’s stringent refurbishing process, and cannot be represented as "new". In some cases, a refurbished PC from HP may never have been used, perhaps returned to HP because a newer model took its place or a cancelled order.


What is the difference between HP's "Refurbished" and

"Certified Reconditioned" products?

The packaging on refurbished products from HP could be labeled either "Refurbished or "Certified Reconditioned." Regardless of labeling, there is no difference in the refurbishing process, the components used, or the technicians that do work. And both are covered with an HP limited warranty.

Can only businesses purchase refurbished business PCs?

Anyone can buy. Purchases are not limited to businesses. HP recognizes that many individuals simply prefer the business-rugged design and features built into HP's business PCs.

What is the return policy?

Our return policy is 10 days from delivery. If your order is outside of the return window, please contact HP Technical Support for product support. Customers who wish to return product are required to obtain a RMA by contacting the HP Business Outlet at outlet.returns@hp.com. RMA’s must be requested within 10 days of product delivery date. In most cases, shipping costs for returning product back to HP will be paid by the customer; final determination will be based on the reason for the return. Original shipping and handling charges also may not be refunded to the customer; final determination is based on the reason for the return. To avoid delays in receiving your refund, please read our complete Return Guidelines.

Do HP Certified Refurbished products come with a warranty?

Yes, refurbished products from the HP Business Outlet come with a one-year limited warranty.

Can I upgrade my warranty coverage?

Yes, the base warranty for certified refurbished products can be extended or enhanced by purchasing a HP Care Pack Service. To add an extended service plan, contact a HP Business Outlet sales representative at outlet@hp.com

What is included with a desktop?

Keyboard, mouse, power cord, Microsoft certification, instruction manual and warranty documentation. Monitors and speakers are sold separately.

What is included with a notebook?

Power cord, battery pack, Microsoft certification, instruction manual and warranty documentation.

Where can I get more technical information about this system?

Send an email to outlet@hp.com

How can I tell what the desktop form factors are?

HP currently offers several different business desktop form factors: Desktop Mini, Ultra Slim Desktop, Small Form Factor, Microtower, Tower, and All-in-One, depicted and abbreviated as such:

Desktop Mini ("DM")


Ultra Slim Desktop ("USD")


Small Form Factor ("SFF")


Microtower ("MT")


Tower ("TWR")


All-in-One ("AIO")

How do I decipher part numbers for refurbished products?

After a computer has been refurbished, the original part number is appended with an "R", for example:

  • 1234567#ABA changes to 1234567R#ABA
  • 123456-123 changes to123456R-123

If you want to search HP's product reference library for information, advisories, documentation, parts, or general question and answers about a particular system, revert the part number back to the original part number by removing the "R".

What about shipping and handling charges?

All orders default to FedEx Ground Shipping unless our customers specify otherwise. Costs for shipping varies, depending on the product ordered. Please contact an HP Business Outlet sales representative for more details.

Do you ship outside the U.S?

No, shipping and handling is limited to the United States and only to orders with a physical address within the U.S. HP cannot ship to P.O. Boxes, AFB addresses, nor to the U.S. Virgin Islands or Guam.

Where can I find replacement parts?

For genuine, quality refurbished HP and Compaq parts, please contact an Authorized Remarketing Partner who specializes in replacement parts.


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