Other questions? Email us at hp.businessoutlet@hp.com.
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How are refurbished computers manufactured? |
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| Stringent guidelines are followed. All units are brought up to fully functional condition, with defective parts replaced by working parts, and there can be no visible scratches or abrasions on primary viewing planes. HP's refurbished products go through two quality control checks before being re-boxed for sale to ensure high reliability. |
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Where do refurbished computers come from? |
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| Refurbished computers are not used computers that have been in use over a long period of time. Most are cancelled orders and customer return units, others are overstocks, evaluation units, cosmetically blemished products and older discontinued products. Refurbished products are tested and if necessary, non-working components are replaced with working parts to bring the product up to fully functional condition. |
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What is your return policy? |
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| Customers who wish to return product are required to obtain a Return Goods Authorization (RGA) by contacting the HP Business Outlet at 1-800-658-1131. RGA's must be requested within 10 days of product delivery date. In most cases, shipping costs for returning product back to HP will be paid by the customer; final determination will be based on the reason for the return. Original shipping and handling charges also may not be refunded to the customer; final determination is based on the reason for the return. To avoid delays in receiving your refund, please read our complete Return Guidelines. |
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Do you offer a warranty? |
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| Refurbished products purchased from HP come with complete HP warranty, service and support. The level of service and duration varies depending on the model. |
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| Generally speaking, refurbished Business notebooks, desktops, workstations, tablet PCs, thin clients and corresponding options come with a one-year limited warranty, while refurbished Home & Home Office products come with a 90-day limited warranty. |
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Can I upgrade my warranty coverage? |
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| The HP limited warranty for refurbished products can be extended by purchasing a HP Care Pack Service that extends your hardware coverage up to four years and includes service enhancements like on-site repair services and next business day response times (depending on package). |
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What is included with a desktop? |
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| Keyboard, mouse, power cord, Microsoft certification, instruction manual and a warranty. Monitors and speakers are sold separately. |
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What is included with a notebook? |
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| Power cord, battery pack, Microsoft certification, instruction manual and a warranty. |
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Where can I get more information regarding the technical aspects of this system? |
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| Email your questions about a system to hp.businessoutlet@hp.com |
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| Visit the HP Product Bulletin for technical overviews and specifications for business PCs. (Please note: Warranty and some product features on refurbished products may vary from Product Bulletin.) |
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| If you need help deciding which product or series to buy, visit HP's Buying Guides |
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| Visit HP's Support and Drivers for even more detailed product information including advisories, documentation, parts, questions & answers, technical support, self-help and more. |
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How can I tell what the desktop form factors are? |
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| In HP's traditional line-up of business desktop PCs, HP currently makes four styles: Microtower, Ultra Slim Desktop, Small Form Factor, and Convertible Minitower. |
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| Microtower |
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| Ultra Slim Desktop |
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| Small Form Factor |
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| Convertible Minitower |
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How do I decipher part numbers for refurbished products? |
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| After a unit has been refurbished, the part number is changed to reflect the refurbishment level, such as: |
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| An "R" is added before the pound (#) sign or to the seventh or eight position: |
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123456#ABA changes to 123456R#ABA |
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123456 changes to 123456R |
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1234567#ABA changes to 1234567R#ABA |
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123456-123 changes to123456R-123 |
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| If you want to search HP's product reference library for information, advisories, documentation, parts, or general question and answers about a particular system, revert the part number back to it's original part number. |
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| Part numbers can be configured in 7-3 or 7-3-4, for example A23456R-123 or A23456R-999-1234. 6-3-4 products are returned CTO Config-To-Order units (customer placed custom order and returned unit). These are non-standard production models and online information is not available for them.
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What about shipping and handling charges? |
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| Shipping and handling is limited to the United States. All orders are shipped via FedEx Ground Shipping unless our customers specify otherwise. Costs for shipping vary from product to product. For example, standard ground shipping for a desktop costs $15 - $29, notebooks are $19, workstations are $29 - $45, and monitors are $16 - $20. Generally speaking, rates for FedEx 2-Day run about 50% more than ground. Please contact an HP Remarketing Services sales representative for more details. |
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Where can I find replacement parts? |
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| For genuine, quality refurbished HP and Compaq parts, please visit HP's Parts Store or call one of our Product Remarketing Partners: |
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Big Blue Products, Inc. (631) 351-3600, |
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MasterWorks International Inc. (800) 695-2282, |
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| This system may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://www.microsoft.com/windows/windows-7/ for details. |
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