HP Business Outlet – FAQs

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Frequently asked questions

How are refurbished computers manufactured? ›
Where do refurbished computers come from? ›
Can only businesses purchase refurbished business PCs? ›
What is the return policy? ›
Do refurbished products from HP come with a warranty? ›
Can I upgrade my warranty coverage? ›
What is included with a desktop? ›
What is included with a notebook? ›
Where can I get more technical information about this system? ›
How can I tell what the desktop form factors are? ›
How do I decipher part numbers for refurbished products? ›
What about shipping and handling charges? ›
Do you ship outside the U.S? ›
Where can I find replacement parts? ›
What is the HP Renew Program? ›
Where can I find information on refurbished HP business printers? ›
Other questions? Email us at hp.businessoutlet@hp.com.

How are refurbished computers manufactured?

Refurbished products from HP are thoroughly tested to make certain they're in proper working order. If a model fails testing, HP determines cause and replaces any failed components. If a model contains a component with a known failure rate, the component is automatically discarded. Then, refurbished models are put through a series of mechanical and electrical stress tests, new software BIOS are downloaded, a final inspection, cleaning and re-packaging. Most often, refurbished products are indistinguishable from their equivalent counterparts, though some may have cosmetic blemishes or scratches.
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Where do refurbished computers come from?

Refurbished computers are not used computers that have been in use over a long period of time. HP offers a 30-day return on new computers, and inevitably, some are returned during that period because the customer didn't like the keyboard, didn't like the color, and so on. All such PCs have to go through the refurbishing process, so they cannot be represented as "new". In many cases, a refurbished PC from HP may never have been used, and could be a system that was returned to HP because newer models took its place, a cancelled order, or simply because the packaging was marred.
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Can only businesses purchase refurbished business PCs?

Anyone can buy. Purchases are not limited to businesses. HP recognizes that many individuals simply prefer the business-rugged design and features built into HP's business PCs.
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What is the return policy?

Customers who wish to return product are required to obtain a Return Goods Authorization (RGA) by contacting the HP Business Outlet at 1-800-658-1131. RGA's must be requested within 10 days of product delivery date. In most cases, shipping costs for returning product back to HP will be paid by the customer; final determination will be based on the reason for the return. Original shipping and handling charges also may not be refunded to the customer; final determination is based on the reason for the return. To avoid delays in receiving your refund, please read our complete Return Guidelines.
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Do refurbished products from HP come with a warranty?

Refurbished products purchased from HP come with complete HP warranty, service and support. The level of service and duration varies depending on the model.
Generally, refurbished products designed for business use are covered with a 1-year HP limited warranty.
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Can I upgrade my warranty coverage?

Yes, the base warranty for refurbished products can be extended or enhanced by purchasing a HP Care Pack Service. To add an extended service plan, call a HP Business Outlet sales representative at 1-888-385-5408.
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What is included with a desktop?

Keyboard, mouse, power cord, Microsoft certification, instruction manual and warranty documentation. Monitors and speakers are sold separately.
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What is included with a notebook?

Power cord, battery pack, Microsoft certification, instruction manual and warranty documentation.
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Where can I get more technical information about this system?

Call a HP Business Outlet sales representative at 1-888-385-5408 or email your question to hp.businessoutlet@hp.com
Visit the HP Product Bulletin for technical overviews and specifications for business PCs. (Please note: Warranty and some product features on refurbished products may vary from Product Bulletin.)
If you need help deciding which product or series to buy, visit HP's Buying Guides
Visit HP's Support and Drivers for even more detailed product information including advisories, documentation, parts, questions & answers, technical support, self-help and more.
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How can I tell what the desktop form factors are?

In HP's traditional line-up of business desktop PCs, HP offers five form factors: Microtower, Ultra Slim, Small Form Factor, Convertible Minitower and All-in-One.
Microtower Desktop
Microtower Desktop
Ultra-Slim Desktop
Ultra-Slim Desktop
Small Form Factor Desktop
Small Form Factor Desktop
Convertible Minitower Desktop
Convertible Minitower Desktop
All-in-One Desktop
All-in-One Desktop
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How do I decipher part numbers for refurbished products?

After a computer has been refurbished, the original part number is appended with an "R", for example:
•  1234567#ABA changes to 1234567R#ABA
•  123456-123 changes to123456R-123
If you want to search HP's product reference library for information, advisories, documentation, parts, or general question and answers about a particular system, revert the part number back to the original part number by removing the "R".
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What about shipping and handling charges?

All orders default to FedEx Ground Shipping unless our customers specify otherwise. Costs for shipping varies, depending on the product ordered. For example, standard ground shipping for a desktop costs $15 - $29, notebooks are $19, workstations are $29 - $45, and monitors are $16 - $20. Generally speaking, rates for FedEx 2-Day ground run about 50% more than Standard ground. Please contact an HP Business Outlet sales representative for more details.
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Do you ship outside the U.S?

Shipping and handling is limited to the United States and only to orders with a physical address within the U.S. HP cannot ship to P.O. Boxes, AFB addresses, nor to the U.S. Virgin Islands or Guam.
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Where can I find replacement parts?

For genuine, quality refurbished HP and Compaq parts, please visit HP's Parts Store or contact an Authorized Remarketing Partner who specializes in replacement parts.
•  Big Blue Products, Inc. (631) 351-3600
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What is the HP Renew Program?

This is the portfolio of remarketed Enterprise products, such as server and storage hardware. For more information about the HP Renew Program, click here.
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Where can I find information on refurbished HP business printers?

Click here for more information on HP refurbished printers ›.
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Not all features are available in all editions of Windows 8. Systems may require upgraded and/or separately purchased hardware to take full advantage of Windows 8 functionality. See http://www.microsoft.com/windows/ for details.