Other questions? Email us at hpbusinessoutlet@smbhp.com.
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How are refurbished computers manufactured? |
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| Stringent guidelines are followed. All units are brought up to fully functional condition, with defective parts replaced by working parts. Scratches and abrasions cannot exceed one inch on primary viewing plane. Refurbished business products go through two quality control checks before being re-boxed for sale to ensure high reliability. |
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Where do refurbished computers come from? |
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| Refurbished computers are not used computers that have been in use over a long period of time. Most are cancelled orders and customer return units, others are overstocks, evaluation units, cosmetically blemished products and older discontinued products. Refurbished products are tested and if necessary, non-working components are replaced with working parts to bring the product up to fully functional condition. |
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What is your return policy? |
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| Customers who wish to return product are required to obtain a Return Goods Authorization (RGA) by contacting the HP Business Outlet at 1-800-658-1131. RGA's must be requested within 10 days of product delivery date. In most cases, shipping costs for returning product back to HP will be paid by the customer; final determination will be based on the reason for the return. Original shipping and handling charges also may not be refunded to the customer; final determination is based on the reason for the return. To avoid delays in receiving your refund, please read our complete Return Guidelines. |
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Do you offer a warranty? |
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Refurbished products purchased from HP come with complete HP warranty, service and support. The level of service and duration varies depending on the model.
Generally speaking, refurbished business notebooks, desktops, workstations, tablet PCs, thin clients and corresponding options come with a one-year limited warranty, while refurbished handhelds vary by model with either a one-year or 90-day limited warranty. Details of these limited warranties can be found in the chart below.
Limited Warranty Period*
The Limited Warranty Period for a refurbished HP Hardware Product is a specified, fixed period commencing on the date of purchase. The date on your sales receipt is the date of purchase unless HP informs you otherwise. |
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| Refurbished business PCs and options |
Limited warranty service |
Response time** |
| Desktops |
1 year Parts
1 year Labor
1 year On Site |
Next business day |
| Thin Clients |
1 year Parts Only |
Standard turn around |
| Personal Workstations |
1 year Parts
1 year Labor
1 year On Site |
Next business day |
| Notebooks |
1 year Parts
1 year Labor
1 year Carry-In |
Two business day |
| Handhelds |
Same as New |
Same as New |
| Options |
1 year Parts only |
Standard turn around |
| Monitors |
1 year Parts only |
Standard turn around |
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Can I upgrade my warranty coverage? |
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| The limited warranty for refurbished desktops, workstations, notebooks, handhelds and thin clients can be upgraded by purchasing an HP Care Pack that extends your hardware coverage from one year to three years and includes service enhancements like pick-up and return services and next business day response time (depending on package). HP Care Pack Services are intended for machines used for business, rather than consumer, family or household purposes. |
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What is included with a desktop? |
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| Keyboard, mouse, power cord, Microsoft certification, instruction manual and a warranty. Monitors and speakers are sold separately. |
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What is included with a notebook? |
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| Power cord, battery pack, Microsoft certification, instruction manual and a warranty. |
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Where can I get more information regarding the technical aspects of this system? |
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Email your questions about a system to hpbusinessoutlet@smbhp.com
Visit the HP Product Bulletin for technical overviews and specifications. (Please note: Warranty and some product features may vary from Product Bulletin.)
If you need help deciding which product or series to buy, visit HP's Buying Guides
Visit HP's Support and Drivers for even more detailed product information including advisories, documentation, parts, questions & answers, technical support, self-help and more. |
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How can I tell what the desktop form factors are? |
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| In HP's traditional line-up of desktop PCs, HP currently makes three styles: Microtower, Ultra Slim Desktop, Small Form Factor, and Convertible Minitower. |
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| Microtower |
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| Ultra Slim Desktop |
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| Small Form Factor |
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| Convertible Minitower |
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How do I decipher part numbers for refurbished products? |
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After a unit has been refurbished, the part number is changed to reflect the refurbishment level, such as:
An "R" is added before the pound (#) sign or to the seventh or eight position:
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• 123456#ABA changes to 123456R#ABA |
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• 123456 changes to 123456R |
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• 1234567#ABA changes to 1234567R#ABA |
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• 123456-123 changes to123456R-123 |
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If you want to search HP's product reference library for information, advisories, documentation, parts, or general question and answers about a particular system, revert the part number back to it's original part number.
Part numbers can be configured in 6-3 or 6-3-4, for example A23456-123 or A23456-999-1234. 6-3-4 products are returned CTO Config-To-Order units (customer placed custom order and returned unit). These are non-standard production models and online information is not available for them.
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What about shipping and handling charges? |
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| Shipping and handling is limited to the United States. All orders are shipped via FedEx Ground Shipping unless our customers specify otherwise. Costs for shipping varies from product to product; please contact an HP Remarketing Services sales representative for more details. |
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Where can I find replacement parts? |
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For genuine, quality refurbished HP and Compaq parts, please visit HP's Parts Store or call one of our Product Remarketing Partners:
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• Big Blue Products, Inc. (631) 351-3600, |
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• MasterWorks International Inc. (800) 695-2282, |
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| Certain Windows Vista product features require advanced or additional hardware. See http://www.microsoft.com/windowsvista/getready/hardwarereqs.mspx and http://www.microsoft.com/windowsvista/getready/capable.mspx for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit www.windowsvista.com/upgradeadvisor. |
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Subject to change without notice. |
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Response times are based on local standard business days and working hours. Unless otherwise stated, all responses are measured from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has begun to provide support or remote diagnostics. Next Business Day Warranty Service is based on commercially reasonable effort. |
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