HP Business Outlet
Refurbished products from HP are thoroughly tested to make certain they're in proper working order. If a model fails testing, HP determines cause and replaces any failed components. If a model contains a component with a known failure rate, the component is automatically discarded. Then, refurbished models are put through a series of mechanical and electrical stress tests, new software BIOS are downloaded, a final inspection, cleaning and re-packaging. Most often, refurbished products are indistinguishable from their equivalent "new" counterparts, though some may have cosmetic blemishes or scratches.
Refurbished computers are not used computers that have been in use over a long period of time. HP offers a 30-day return on new computers, and inevitably, some are returned during that period because the customer didn't like the keyboard, didn't like the color, and so on. All such PCs have to go through the refurbishing process, thus they cannot be represented as "new". In some cases, a refurbished PC from HP may never have been used, and could be a system that was returned to HP because newer models took its place, a cancelled order, or simply because the packaging was marred.
What is the difference between HP's "Refurbished" and
"Certified Reconditioned" products?
The packaging on refurbished products from HP could be labeled either "Refurbished or "Certified Reconditioned." Regardless of labeling, there is no difference in the refurbishing process, the components used, or the technicians that do work. And both are covered with an HP limited warranty.
Anyone can buy. Purchases are not limited to businesses. HP recognizes that many individuals simply prefer the business-rugged design and features built into HP's business PCs.
Customers who wish to return product are required to obtain a Return Goods Authorization (RGA) by contacting the HP Business Outlet at 1-800-658-1131. RGA's must be requested within 10 days of product delivery date. In most cases, shipping costs for returning product back to HP will be paid by the customer; final determination will be based on the reason for the return. Original shipping and handling charges also may not be refunded to the customer; final determination is based on the reason for the return. To avoid delays in receiving your refund, please read our complete Return Guidelines.
Refurbished products purchased from the HP Business Outlet come with complete HP warranty, service and support. The level of service and duration varies depending on the model.
Generally, refurbished products designed for business use are covered with a 1-year HP limited warranty.
To view HP’s limited warranty and technical support policy, click here.
Yes, the base warranty for refurbished products can be extended or enhanced by purchasing a HP Care Pack Service. To add an extended service plan, call a HP Business Outlet sales representative at 1-888-385-5408.
Keyboard, mouse, power cord, Microsoft certification, instruction manual and warranty documentation. Monitors and speakers are sold separately.
Power cord, battery pack, Microsoft certification, instruction manual and warranty documentation.
Call or send an email to a HP Business Outlet sales representative:
|Eastern U.S.||Central U.S.||Western U.S.|
|Ronnie Carrell||Mark Garcia||Viviana Montano|
|(855) 707-0279||(855) 636-1433||(866) 626-7004|
|Email Ronnie Carrell||Email Mark Garcia||Email Viviana Montano|
HP currently offers several different business desktop form factors: Desktop Mini, Ultra Slim Desktop, Small Form Factor, Microtower, Tower, and All-in-One, depicted and abbreviated as such:
Desktop Mini ("DM")
Ultra Slim Desktop ("USD")
Small Form Factor ("SFF")
After a computer has been refurbished, the original part number is appended with an "R", for example:
- 1234567#ABA changes to 1234567R#ABA
- 123456-123 changes to123456R-123
If you want to search HP's product reference library for information, advisories, documentation, parts, or general question and answers about a particular system, revert the part number back to the original part number by removing the "R".
All orders default to FedEx Ground Shipping unless our customers specify otherwise. Costs for shipping varies, depending on the product ordered. Please contact an HP Business Outlet sales representative for more details.
No, shipping and handling is limited to the United States and only to orders with a physical address within the U.S. HP cannot ship to P.O. Boxes, AFB addresses, nor to the U.S. Virgin Islands or Guam.
For genuine, quality refurbished HP and Compaq parts, please visit HP's Parts Store or contact an Authorized Remarketing Partner who specializes in replacement parts.
This is the portfolio of remarketed Enterprise products, such as server and storage hardware.
For more information about the HP Renew Program, click here.
- Systems may require upgraded and/or separately purchased hardware to take full advantage of Windows 8 functionality.
Not all features are available in all editions of Windows 8. See http://www.microsoft.com/windows/windows8 for details.