HP 3 year Next Business Day Onsite Hardware Support for Notebooks
DIGITAL
Other offers available with the product:
In-warranty Care Pack must be purchased within 90 days of hardware purchase
Black Friday Sale
Product # U4391E
- Remote problem diagnosis and support
- Onsite hardware support[1]
- Faster tech support
- Escalation management
- Access to electronic support information and toolsSee all Specs
3% back in HP Rewards
HP 3 year Next Business Day Onsite Hardware Support for Notebooks
$0.00
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service[1], and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it—so you can get back to work.
Support you can count on
Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Help is on the line - or at your door
Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
Technical details
HP 3 year Next Business Day Response Onsite Notebook Hardware Support is rated
out of
5 by
178.
Rated 1 out of
5
by
Anonymous from
Laptop not here yet.
I have not received the unit yet.
Date published: 2024-01-27
Rated 5 out of
5
by
Verified CA purchaser from
Care Pack
This is a great way to protect your device in case of failure or incompatibility.
Date published: 2024-01-19
Rated 1 out of
5
by
Anonymous from
Bad Customer Service
Lousy Support Desk Transferred 4X after stating the issue Only to be told I have contact Sales Rep who initially told me I have to call in the problem
Date published: 2024-01-16
Rated 5 out of
5
by
Ole grouch from
Quick resolution to problem.
The technician I communicated over the telephone was excellent. He resolved my issues quickly and answered my questions that I had on related questions on the HP equipment. Great job!
Date published: 2024-01-16
Rated 5 out of
5
by
O'Neill Consulting from
HP excellence
Great warranty and unrivaled support
Date published: 2024-01-07
Rated 1 out of
5
by
Bruce in DFW from
It should not take SIX WEEKS to register a warranty...
I purchased a new HP EliteBook 865 G10 with a 3-year Onsite care pack (warranty) upgrade. The display on the EliteBook stopped working after one day. Before being able to return it for a replacement, HP required that I work with their tech support to verify the display was actually dead. Then, I had to ship it back to them - but they would not ship a replacement until they received and verified the display failure. So, another 1.5 weeks went by and they shipped my replacement EliteBook. The replacement system has been working well, and it's a nice system. Two weeks later, I checked the warranty status of the new system - and it still does not show the warranty upgrade. After calling HP twice and getting transferred around a few times, I was finally told that it can take up to SIX weeks for them to register the care packs - even though it was purchased from the HP store! Talk about inefficient...
Date published: 2023-12-28
Rated 1 out of
5
by
RishiR from
returned product due to air bubbles in screen
returned product due to defective screen. hoping replacement is good.
Date published: 2023-12-18
Rated 5 out of
5
by
jnanatara from
Tremendous Value In Next Day Business Support
HP 3 Year, Onsite Next Day Business Support is a must have, excellent value because the technician will come to you and swap out the hardware right there at your location with the least amount of inconvenience for you. Having not had this kind of warranty on some of my other HP products previously, and then having had it on my last Elitebook840 G3, I can say that this is an incredible value and worth the investment. While it is true that sometimes it takes time for a part to be received by the technician before they will be able to make the full repair, many times the service technician can just come on the spot and take care of it. The high quality of support that HP provides, and the tremendous convenience of this, can't be beat and is worth its weight in gold. I highly recommend it.
Date published: 2023-12-15
What the standard warranty for laptops covers?
The standard warranty is for any manufacturing defects within the first year. That would include things that should not break from standard use. Does not cover things like drops, spills, viruses, excessive force used on the device, or bumping into walls or doors. HP does offer accidental warranty plans and security plans for other types of issues.
Date published: 2023-12-08
Does HP 3 Yr Next Business Day Onsite Warranty for Notebooks includes drop&Spills? If I drop my laptop and break the screen, will the replacement screen be covered by this warranty? Any extra fee needed if I break part of the laptop?
No, this HP 3 Yr Next Business Day Onsite Warranty for Notebooks does not include accidental damage coverage. To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2023-07-05
Does this include virus protection program?
No, this HP 3-Yr Next Business Day Onsite Warranty for Notebooks does not include virus protection.
Date published: 2023-05-27
Is my touch display covered in this
For HP Care Pack assistance, it is recommended to open a chat with an HP Live Expert. You can open a chat by clicking the chat icon on the bottom right corner of this product page. The HP Live Expert can assist with choosing the perfect solution for your request and needs.
Date published: 2023-05-27
Good day HP, Please i want to confirm if purchasing the Hp care pack will increase my laptop warranty, my new Hp probook 440 G9 came with a 1 year warranty which should be due by june 2023. I was hoping to increase the warranty by a year or two.
Yes, HP Care Packs are coverage that goes beyond the HP Original Limited Warranty. To ensure the proper Care Pack is purchased please visit this link: https://www.hp.com/us-en/shop/cat/care-packs-88343--1
HP Care Packs purchased from the HP US Store are valid in the US only.
Date published: 2023-05-27
What warranty do I have now and how can I extend it?
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2025-05-28
My laptop is about 10 months old. Can I add this service after opening a case and thereby have the response to the newly opened case upgraded?
For personalized assistance with HP Care Packs, it is recommended to open a chat with an HP Live Expert. You can open a chat by clicking the chat icon on the bottom right corner of this product page. The HP Live Expert can assist with choosing the perfect Care Pack to fit your request and needs.
Date published: 2023-05-27
Good day, will this cover the following model: HP 15s S/N is as follows: 5CD3081WZ2 / Product ID: 6X7P5EA
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2023-09-22
Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.
