Shipping and Clearance Delays

Shipping and Clearance Delays

When will my order ship?

Ready-to-ship products typically ship out from one of our warehouses the next business day or within 1 business day of order processing. Our warehouses ship Monday through Friday and are closed on major U.S. holidays.

Built-at-order (customized) products have a lead-time which is displayed during shopping, check-out and order confirmation. This is the date by which we expect to complete your order as configured. You may have upgraded your configuration or made no changes at all; either way, these products are not carried in stock, and we need time to source, schedule, build and test them. At that point, we prepare your order for shipment from our factory and email you ship notification so you will know your product will be on its way.

IMPORTANT: The Order Status for customized products may reflect "Processing" until just a few days prior to the actual build and ship date. That is because your order is "in line" to be worked. This is normal due to the size of our operations and order volume.

To learn more about the types of products we sell, please review our production information FAQ.

Customized products and possible shipping delays

If your tracking information with our carrier (such as FedEx or UPS) seems to be "going nowhere" or has been "Pending" for more than 5 business days, there may be a delay in pick-up from one of our warehouses. For Express and Priority orders, we work hard to get those out the same business day when placed before our cut-off time of 2:30 pm Eastern Time (Monday through Friday). More detail on our shipping information page.

Our customized laptops and other “built once ordered” computers are shipped from our factories, mostly from overseas. Occasionally due to global shipping capacity adjustments, our orders may take a day or two to begin moving. Also, please allow 1 business day for U.S. Customs clearance.

Please be aware that due to high global demand and constrained resources, carrier networks are currently experiencing intermittent delays.

PRO TIP: In case your tracking looks irregular (or as if it's going on a “world tour”), please select “Destination” or "Origin" on the tracking page to see the true sequence of your order's progress in shipment. If you're looking at the default which is “Local Scan Time”, this can give you confusing results.

Is my custom order delayed?

First, check your Estimate Ship Date for your product(s). Are we at that date yet? Also, ship notifications can be sent late into the night on the expected ship day; that means that our agents will not have further information until the business day after your Estimated Ship Date if there may be an unexpected delay.

If you have not received shipment notification and have checked spam/junk and online order status, your custom-built computer may be delayed. The HP Store will notify you on the business day after your Estimated Ship Date if your order has experienced a delay. We will provide you updated information about your order status in that email.

Should an unexpected delay occur, it is usually due to certain component constraints from our suppliers or high volume at our manufacturing site. We work hard every day to plan, project and ensure our orders stay on time and meet our quality standards. Please check your email for shipment delay notification or updates from HP.

Clearance delays

If your tracking information reflects a clearance delay or states that clearance instructions are needed from the importer, we may be experiencing a delay through U.S. Customs. We manage these actively, and no action is needed by you. It may take 1 to 2 business days to clear U.S. Customs.

Once your order clears Customs, the carrier will deliver to your shipping address. Significant tracking changes are uploaded each night, so check for additional details the following morning.

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We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page (Click Here to log in). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

✻HP’s strikethrough price is HP’s MSRP, which is HP’s suggested retail price for authorized channel partners, based on a number of factors, including but not limited to manufacturing and component parts.  The MSRP may not be the prevailing market price or regular retail price.

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, Intel Agilex, Arria, Cyclone, Movidius, eASIC, Enpirion, Iris, MAX, Intel RealSense, Stratix, and Intel Optane are trademarks of Intel Corporation or its subsidiaries.

Business Solutions Laptops & Desktops

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.My HP Rewards

“Best All In One Printer” and “the easiest printer you’ve ever had to set up” from Wirecutter. ©2020 The Wirecutter, Inc.. All rights reserved. Used under license. https://www.nytimes.com/wirecutter/reviews/best-all-in-one-printer/

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.
Intel Processor: Intel's numbering is not a measurement of higher performance.
AMD Processor: AMD's model numbering is not a measurement of clock speed. Dual/Quad/Triple Core is a new technology designed to improve performance of multithreaded software products and hardware-aware multitasking operating systems and may require appropriate operating system software for full benefit. Not all customers or software applications will necessarily benefit from use of this technology.
Hard Drive: Actual formatted capacity is less. A portion of the hard drive is reserved for system recovery software — for notebooks up to: 30GB (Windows 8.1 & Windows 7), 12GB (MCE); for desktops up to: 30GB (Windows 8.1), 14GB (Windows 7), 12GB (MCE). For hard drives and storage drives 1GB = 1 billion bytes and 1TB = 1 trillion bytes.
HD (High Definition) content required to view HD images
Blu-ray Drive requires the following disclaimer: As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. This Blu-ray drive does not support writing to ultra-high speed CDRW media (16X to 32X advertised performance). HD-DVD movies cannot be played on this PC
Wireless LAN: Wireless access point and Internet service required and not included.

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

++ Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $5,000-$250,000 on a 36-month term. Fair Market Value deals only. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 4/30/2027 and funded by 5/31/2027. The advertised opportunity is intended as a lease and not as a loan. The lessor will own the leased equipment. The terms and conditions of the lease contract control, and you may be required to pay renewal payments, purchase options, return fees, and other amounts. The promotional rate does not represent an annual percentage rate. The total of all lease payments and any renewal payments or purchase option is likely to exceed any cash price initially offered.

+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of September 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

Credit account offers are subject to credit approval.

HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.

*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.