Shipping and Clearance Delays

Shipping and Clearance Delays

When will my order ship?

Ready-to-ship products typically ship out from one of our warehouses the next business day or within 1 business day of order processing. Our warehouses ship Monday through Friday and are closed on major U.S. holidays.

Built-at-order (customized) products have a lead-time which is displayed during shopping, check-out and order confirmation. This is the date by which we expect to complete your order as configured. You may have upgraded your configuration or made no changes at all; either way, these products are not carried in stock, and we need time to source, schedule, build and test them. At that point, we prepare your order for shipment from our factory and email you ship notification so you will know your product will be on its way.

IMPORTANT: The Order Status for customized products may reflect "Processing" until just a few days prior to the actual build and ship date. That is because your order is "in line" to be worked. This is normal due to the size of our operations and order volume.

To learn more about the types of products we sell, please review our production information FAQ.

Customized products and possible shipping delays

If your tracking information with our carrier (such as FedEx or UPS) seems to be "going nowhere" or has been "Pending" for more than 5 business days, there may be a delay in pick-up from one of our warehouses. For Express and Priority orders, we work hard to get those out the same business day when placed before our cut-off time of 2:30 pm Eastern Time (Monday through Friday). More detail on our shipping information page.

Our customized laptops and other “built once ordered” computers are shipped from our factories, mostly from overseas. Occasionally due to global shipping capacity adjustments, our orders may take a day or two to begin moving. Also, please allow 1 business day for U.S. Customs clearance.

Please be aware that due to high global demand and constrained resources, carrier networks are currently experiencing intermittent delays.

PRO TIP: In case your tracking looks irregular (or as if it's going on a “world tour”), please select “Destination” or "Origin" on the tracking page to see the true sequence of your order's progress in shipment. If you're looking at the default which is “Local Scan Time”, this can give you confusing results.

Is my custom order delayed?

First, check your Estimate Ship Date for your product(s). Are we at that date yet? Also, ship notifications can be sent late into the night on the expected ship day; that means that our agents will not have further information until the business day after your Estimated Ship Date if there may be an unexpected delay.

If you have not received shipment notification and have checked spam/junk and online order status, your custom-built computer may be delayed. The HP Store will notify you on the business day after your Estimated Ship Date if your order has experienced a delay. We will provide you updated information about your order status in that email.

Should an unexpected delay occur, it is usually due to certain component constraints from our suppliers or high volume at our manufacturing site. We work hard every day to plan, project and ensure our orders stay on time and meet our quality standards. Please check your email for shipment delay notification or updates from HP.

Clearance delays

If your tracking information reflects a clearance delay or states that clearance instructions are needed from the importer, we may be experiencing a delay through U.S. Customs. We manage these actively, and no action is needed by you. It may take 1 to 2 business days to clear U.S. Customs.

Once your order clears Customs, the carrier will deliver to your shipping address. Significant tracking changes are uploaded each night, so check for additional details the following morning.

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Offers subject to change, not combinable with all other offers, and exclusions may apply, while supplies last. HP may impose a purchase quantity limit (for example, 3 units per order). Taxes, shipping, and other fees may apply as applicable. HP reserves the right to cancel orders arising from pricing or other errors. Prices, specifications, availability, and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

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Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

Earn HP Rewards on select products from the following categories: Laptops, Desktops, Printers, Business PC’s, select Accessories, and select Ink, Toner & Paper. Exclusions apply, and program membership required. See details HP Rewards

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✦America’s most trusted printer brand: Based on 2022 semi-annual internal brand surveys commissioned by HP.

*3 years of ink included (for skus with 8000 total pages: ST 5104, ST 7002, 7302 and 7601) based upon 200 pages per month of HP Smart Tank customers’ usage. 3 years of ink (for skus with 6000 total pages: ST 5000, 5101, 5102, 5103, ST 651, 570, ST 6001, ST 7001, 7301, 7602) based upon 167 pages per month of HP Smart Tank customers’ usage. Actual yield varies considerably based on content of printed pages and other factors. Average yield based on ISO/IEC 24711 or HP testing methodology and continuous printing. Some ink from included bottles is used to start up the printer. For details, see: www.hp.com/go/learnaboutsupplies. Commissioned by HP Inc., this Keypoint Intelligence consumer study determined that HP inkjet Tank printers provide the best everyday print quality compared to competitive inkjet tank printers from Brother, Canon, and Epson. Two different inkjet printers were used for each brand. All devices are available in the market and are currently active. Prices range from $180 to less than $400 and all competitive products fall within the same category as the HP printers. The competitors were chosen because they represent the top 80% of the competitive landscape for 3:1 and 4:1 wireless A4 inkjet tank printers under $450 USD, as reported by the IDC Quarterly Hardcopy Peripherals Tracker-Final Historical CYQ2 2024. Samples were printed in the United States and then reviewed by consumers in the US, the United Kingdom, and Japan. Details: www.keypointintelligence.com/hpbesteverydayprintquality

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

++Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $3,000-$250,000 on a 36-month term. Fair Market Value deals only. The 2.99% is on a stream of payments, and the actual yield to GreatAmerica Financial Services may vary. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 07/31/25 and funded by 08/31/25. Contact an advisor for details. +1-(888)-860-9635.

^^^Free sheet organizer promotion is on the T850 DesignJet printers. This offer is combinable with standalone instant rebate savings. This promotion is not combinable with any of HP’s Trade-In promotions. Purchases by HP resellers and internal HP orders are ineligible. HP may modify or withdraw this promotion at any time. Offer valid through 2/14/26 or while supplies last.

+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of November 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

Credit account offers are subject to credit approval.

HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.

*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

1Up to 34 hours local video playback requires unit configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage. Available on select display configurations. Battery life tested by HP using continuous FHD video playback, 2K OLED non-touch display, 200 nits for the HP OmniBook 5 16" model, system audio level as image default, player audio level at 100%, played full-screen from local storage, headphone attached or through speaker (if no audio jack port), wireless on but not connected. Actual battery life will vary depending on configuration and maximum capacity will naturally decrease with time and usage. Starting in July 2025, the HP OmniBook 5 14" inch model (configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage) may be able to achieve up to 34 hours of local video playback at 200 nits as a result of power consumption improvements to its panel.

*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.

✭Source: 2025 ACSI® Survey of customers rating their own computer manufacturer. HP was ranked #1 for customer satisfaction. ACSI and its logo are registered trademarks for the American Customer Satisfaction Index LLC. For more about ACSI, visit theacsi.org.