Frequently asked questions

Other HP support
My Orders
Products sold on HP.com
Payment Methods
Shipping Information
Price Matching & Price Protection
Returns and Refunds
Missing, Wrong or Damaged Products
Gift Card Balance
Coupons
Sales Tax Exemption
Store Help

Other HP Support

How can I contact Technical/Product Support?

I need a part (battery, power cord, etc.) for my HP product, but can't find it on your site. Where can I order this?

Where can I find my order status?

Can I edit my current order (order details, shipping/billing information, email, etc.)?

Products sold on HP.com

What products do you sell on HP.com?

We offer the best selection of HP consumer and commercial products and services and also other brands that complement our products so you can get a complete solution for you or your business in one place!

All products sold through our store are new; we don't sell refurbished, open-box or used products.

As consumer NB technology advances to thinner and lighter form factors, along with the use of advanced materials, most consumer notebook platforms are not user-upgradable after purchase. Please contact our support teams if upgradeability is required and we will assist you in finding a product that solves your needs.

Why does my laptop/desktop/workstation have a lead time/Estimated Ship Date?

Many of the PCs and workstations we sell at HP.com are built to order. That means, even if you change nothing in the configuration for your order, we send your order directly to our factory for building at that time. There is a lead time due to several factors including component supply, order volume and general processing time.

If you need a PC right away, please consider buying one of our Ready-to-Ship computers. These can be added to your cart directly and do not have a configuration step where you can select the components. Simply click “Add to cart”.

Please note that if any of our Ready-to-Ship products reflects a lead time, this is due to being either on backorder or preorder.

What is backorder?

Backorder means that we are accepting orders for a product, even though the product is not yet available in our inventory but is expected very soon. Therefore, there is a short lead-time and orders placed will by that later date shown. The expected ship date is shown on the product page and in the cart, once added.

What is pre-order?

Pre-order means that we are accepting orders for a new or coming-soon product, even though the product is not yet fulfillable and will be shipped at a later date. The expected ship date is shown on the product page and in the cart, once added.

Payment Methods

What payment methods does HP.com accept?

Where will HP.com ship products?

Shipping Information

How can I track my shipment?

What does a clearance delay mean?

When should I call HP.com?

Price Matching & Price Protection

Does HP.com price match?

How do I request a price match?

Does HP.com offer price protection?

How do I request a price protection refund?

Returns and Refunds

What can I return?

How can I return my order?

Can I exchange or get a replacement?

When will I get my refund?

Will I get all of what I paid back?

Missing, Wrong or Damaged Products

What do I do if my order arrives and something is missing or wrong?

What do I do if my order arrives and something is physically damaged?

What do I do if my order arrives and something is not functioning properly or will not power on?

What if my order is missing or has been stolen?

Gift Card Balance

How can I check the balance of my HP.com gift card?

Coupons

How do I use a coupon on my purchase?

Sales Tax Exemption

How do I apply for sales tax exemption?

Store Help

How can I contact HP.com Store help?

More useful links
Disclaimer

We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page (Click Here to log in). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, Intel Agilex, Arria, Cyclone, Movidius, eASIC, Enpirion, Iris, MAX, Intel RealSense, Stratix, and Intel Optane are trademarks of Intel Corporation or its subsidiaries.

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.My HP Rewards

“Best All In One Printer” and “the easiest printer you’ve ever had to set up” from Wirecutter. ©2020 The Wirecutter, Inc.. All rights reserved. Used under license. https://www.nytimes.com/wirecutter/reviews/best-all-in-one-printer/

*Based on a SpencerLab 2018 study commissioned by HP for the on-average performance of 12 brands of remanufactured cartridges, refilled cartridges from leading refill service providers, and refill kits compared to Original HP ink cartridges (61XL, 62XL, 63XL, 564XL, 950XL, 951XL, 970XL & 971XL) sold in North America. See http://www.spencerlab.com/reports/HPInkReliability-NA-2018.pdf

** You must be enrolled in HP Rewards and sign up for Instant Ink before 5/14/2022 to qualify for 300 HP Rewards points. Please allow 30 days from your enrollment date for points to show in your account. Offer excludes Education store, other private stores, and any established Corporate Employee Purchase Plan account.

The personal information you provide will be used according to the HP Privacy Statement