Have questions? Find helpful information about HP Ultimate Gaming Coverage Plan below.
Frequently asked questions
General Information
Why is UGCP being sunset?
HP is sunsetting UGCP to better align with our long-term strategy and focus resources on enhancing and supporting our core offerings.
When is the official sunset date?
UGCP will be officially discontinued on October 31, 2026. After that date, the service will no longer be accessible.
Subscription and Billing
Will I be charged again?
No. HP will stop all new and recurring subscription charges after September 30, 2026.
What happens if I am a monthly subscriber?
You will retain access to UGCP through the end of your final paid billing period. Because monthly billing cycles vary, access may end on different dates throughout October 2026.
What happens if I am an annual subscriber?
Your access will continue through October 31, 2026. Any unused subscription period after that date will be refunded on a prorated basis.
Will I receive a refund?
Monthly subscriptions are non-refundable. Monthly subscribers will retain access through the end of their final paid billing period.
Annual subscribers will receive a prorated refund for unused coverage after October 31, 2026. Refunds will be issued to the original payment method before the sunset date.
Why do monthly subscribers have different end dates?
Monthly subscriptions are based on each customer’s individual billing cycle. Customers will retain access through the end of the billing period they have already paid for rather than losing service early.
Can I submit a claim after the service ends?
No. Claims will no longer be accepted after your coverage termination date.
What happens to claims already submitted before the service ends?
Any claim submitted and accepted before your coverage termination date will continue to be processed according to the terms of your subscription.
Account Data and Privacy
What happens to my personal data?
We keep your personal data for as long as necessary to provide you with HP Services, for legitimate and essential business purposes, including making data-driven business decisions, complying with legal obligations, and resolving disputes.
HP is committed to protecting the privacy of personal data and aims to ensure that it is not retained longer than necessary for the purpose for which it was collected, held, and processed. Retention periods may vary depending on whether data is part of a legally required business record.
Can I request a copy of my personal data or exercise my privacy rights?
Customer support will remain available through November 30, 2026 for questions about your account or billing. For assistance, call 866-517-3040.
Claims must be submitted before your coverage termination date through https://ccp.hp.com/loginor by calling 866-517-3040 and selecting Option 1.