Contact us

5 questions to ask your next Managed Print Services provider

Keep these five considerations top-of-mind when submitting your next RFP to ensure that your managed print services (MPS) vendor can meet future needs.


Re-evaluating your MPS contract? Learn about the latest offerings to consider for your hybrid workplace.

Re-evaluating your MPS contract? Learn about the latest offerings to consider for your hybrid workplace.

Talk to an expert

Does the MPS provider support a remote/hybrid workforce?

No matter where your employees are working, you’ll need to manage your organization’s printers from a central platform for visibility and support. That’s why your MPS solution should give your IT teams complete visibility over print expenses and usage, and it should enable you to manage the entire fleet’s billing under a single contract. 


The service should also enable remote employees to set up their office printers in any location and automatically replenish printer cartridges, so they don't have to spend time on manual ordering and expense reports.


HP Flexworker Service, available under an HP MPS contract, gives your remote workers the print functionality they need with automatic supplies replenishment, while empowering IT to manage print expenses across the organization.

Does the MPS provider consider your wider security strategy?

To protect your network against hackers, your MPS security needs to be as strong as the security strategy of the wider organization.


Your MPS vendor should have factored in security considerations at multiple levels from cloud-connections to the cartridge, while also understanding how your print environment sits within the organization's IT infrastructure.


Look for a technology provider that can provide you with expert security advice that covers security considerations across your entire endpoint ecosystem, not just the printers.


HP Secure MPS delivers the industry’s strongest print security protections1 that can address your compliance requirements.


HP is the only MPS vendor to pass all three levels of the rigorous Buyers Lab (BLI) Security Validation Testing and the first with a Bug Bounty program.

Is the MPS provider cloud-ready?

Future workplaces need to be cloud-first to support increasingly sophisticated digital platforms. The same applies to printers, which integrate physical, paper-based workflows and the digital world. Accordingly, your print environment needs to be cloud-ready to move with other technologies. 


To find out if the MPS vendor can provide a truly cloud-ready solution, ask if its printers are designed to function within a large enterprise endpoint environment based on cloud infrastructure, with cloud-connected workflow solutions to go alongside.


HP Managed Print Cloud Services can accelerate your journey to the cloud by integrating your multi-vendor print environment with cloud-based tools and workflows.


HP Workpath apps simplify document-intensive workflows and secure confidential information that bridge the paper-digital gap.

Does the MPS provider support my sustainability goals?

Your print services vendor is an important part of the sustainability agenda. Check if they are certified carbon neutral, whether it invests in socially conscious projects, and whether it actively monitors its sustainability impact. 


Consider how the vendor’s commitments to sustainable and ethical practices aligns to those of your organization as well.


And with advanced print solutions, you'll be able to reduce your carbon footprint and meet your sustainability goals. Print fleet performance data and analytics provide actionable insights that can help you to print less.


HP’s annual Sustainable Impact Report details its commitment to climate change. The planet's most comprehensive carbon neural MPS offering,2 HP MPS is now certified as a CarbonNeutral® service to help your business sustainability goals. Find out how.

Will the MPS provider help me to continually track and optimize my performance?

Your MPS provider should understand your business or organizational objectives before matching the services and solutions to help achieve them. Better still if its services can be extended to solve broader challenges, such as driving digital and hybrid workflows, or improving visibility over the endpoint environment.


A proactive MPS provider should have regular strategic business reviews with key decision-makers and stakeholders. This ensures that all parties are aligned on the priorities, roadmap plans, and performance metrics, and it provides visibility to progressive results.


HP MPS provides Strategic Business Reviews (SBR) to regularly and proactively track your progress on achieving goals through a robust interactive tool. This enables collaboration while providing transparency on identified objectives.

Start your RFP with an HP representative

Re-evaluating your MPS contract? Contact a print expert to learn how HP Managed Print Services can help your organization achieve objectives in a hybrid workplace.

Contact us