Escolha entre três opções flexíveis3:
Um serviço pioneiro no setor, sem equivalente entre os fabricantes de PCs
Para ajudar a reduzir o tempo e a insatisfação envolvidos na restauração da produtividade dos colaboradores híbridos e da equipe de TI, a HP oferece a tecnologia de diagnóstico e correção fora de banda mais avançada do setor, que permite resolver remotamente mais problemas de PC do que nunca5, praticamente sem envolvimento dos colaboradores, mesmo que o PC não inicialize.4
Extensão de vida útil de dispositivos
Estenda a vida útil de dispositivos antigos atualizando o desempenho e lidando com os problemas mais comuns que atrapalham a produtividade dos colaboradores e da TI por meio do serviço HP Device Life Extension Service.7º
Maximize o investimento feito em TI
Maximize o investimento feito em TI
Faça mais com o seu orçamento de TI aumentando a longevidade dos dispositivos, permitindo que você adie os custos de atualização sem comprometer o desempenho.
Alivie a carga de trabalho da equipe de TI
Alivie a carga de trabalho da equipe de TI
Melhore as experiências de computação deixando que a HP proativamente diminua os problemas de desempenho dos dispositivos e estenda o suporte à sua frota.
Reduza o impacto da sua frota
Reduza o impacto da sua frota
Contribua para suas metas de sustentabilidade maximizando a vida útil dos ativos de TI, o que vai reduzir a pegada de carbono computacional.8
Cobertura adicional para o inesperado9
Complemente seu suporte com opções personalizadas que capacitam sua força de trabalho em qualquer lugar.
Proteção contra danos acidentais
Repare ou substitua o seu PC quando quedas, derramamentos de líquidos ou picos elétricos acidentais danificarem seu dispositivo.
Retenção de mídia defeituosa
Mantenha o controle de dados confidenciais. Guarde o disco rígido se ele estiver com defeito e precisar ser substituído durante a garantia.10
Suporte para viagens
Ofereça suporte ao dispositivo em mais de 90 países no mundo todo quando os colaboradores estiverem viajando a negócios.
Substituição da bateria
Substituição oportuna da bateria quando a bateria original do PC estiver falhando, com dois métodos convenientes de substituição— remoto ou no local.
Disposição de ativos
Reutilize ou recicle dispositivos de TI no final da vida útil de qualquer fornecedor
Care Pack para periféricos
Acrescente cobertura adicional para até seis acessórios que se conectam ao hardware para oferecer suporte ao seu ambiente de trabalho em todos os lugares.
HP Priority Services
Melhore o desempenho da TI empresarial com o suporte global de excelência dos especialistas da HP que trabalham com a sua equipe de TI para superar os desafios tecnológicos, para que você possa retornar rapidamente ao trabalho.
Footnotes and disclaimers
HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
- The updated Hardware Support services portfolio is available for select HP commercial PCs (desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. Service package features may vary by geography or hardware platform.
- .The Workforce Experience Platform is planned to be available in a future release in various tiers and with optional add-on solutions. The Workforce Experience Platform is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. Activation and restrictions may apply. Select HP Solutions requires an HP Insights agent for Windows, available for download at https://workforceexperience.hp.com/software. For full system requirements and services that require the agent, please visit https://workforceexperience.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience Platform is required. The platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
- HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows, Mac, & Android for predictive insights, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
- .Out-of-band diagnosis and remediation is available in North America (which includes the US and Canada), and EMEA markets (limited to specific countries) as an HP Care Pack for select HP commercial platforms that are Intel® vPro® and Intel® AMT enabled and are entitled to HP Essential Support (onsite support and optional device health insights for PCs only), HP Premium Support (predictive issue detection and alerts for PCs only) or HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only). Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
- Based on HP’s internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control and reimaging control as of 7/23/2024 compared to the top 5 PC OEMs according to IDC per 24CQ1 IDC PC WW Final Market Share Static Dashboard by HP PS Market Analysis and Planning.
- Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
- The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates. This service is available as a Care Pack when it is sold with new hardware or to existing devices by purchasing it within the existing Post Warranty eligibility window. See datasheet for complete details.
- TCO Certified, Impacts and Insights – Circular IT Management in Practice, June 9, 2020
- Sold separately or as an additional option. Accidental Damage Protection must be purchased at the time of device purchase. Other Care Packs must be purchased within 30 days of the device purchase.
- If Defective Media Retention is purchased, defective drives will be retained by the customer.
- Post-Warranty Support may be purchased to extend protection on already-owned devices.