HP+ Smart Printing System - FAQ HP+ Smart Printing System - FAQ

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What do I get with HP+?

With HP+, you get all the innovation included with standard print hardware plus exclusive solutions and incentives.

 

HP+ has the following exclusive benefits:

  • 1 extra year of HP customer support for additional peace of mind

  • Up to 6 months of HP Instant Ink included.5 HP Instant Ink is a print subscription service that ensures new ink or toner cartridges are delivered to your door before you ever run out.2 After 6 months, a monthly fee will be charged automatically unless cancelled.

  • New connected cloud that automatically detects and fixes connectivity issues6

  • New Smart Security settings monitoring system that detects and helps mitigate malware attacks6

  • New native in-OS printing to print from virtually anywhere on any device6

  • New Private Pickup feature releases documents only when you are at the printer

  • New Forest First feature – for every page printed with HP+, HP plant trees or protect forests forests in equal measure.7

How do I get HP+?

Buy an HP+ enabled printer. Confirm or activate HP+ during printer setup. Optionally, sign up for 6 months of Instant Ink within 7 days of setting up the printer.⁵

 

What are the requirements of HP+?

HP+ requires an HP account, Internet connection, and use of Original HP Ink or Toner for the lifetime of the printer. Once activated, HP+ is embedded in the device and will require the use of Original HP Ink or Toner for the lifetime of the printer. 

 

Is HP+ a subscription?

HP+ is not a subscription. It is a cloud-based printing solution embedded in select HP printers. There are no costs specifically associated with HP+ beyond the initial purchase of the printer.

 

Are there costs associated with HP+?

There are no costs specifically associated with HP+ beyond the initial purchase of the printer.

Do I have to keep my Instant Ink subscription for HP+ to continue working?

No. Customers can choose to participate in Instant Ink, which provides convenience and cost savings of up to 50%3,4, or purchase Original HP Ink or Toner directly from the retailer of their choice. HP+ printers requires the use of Original HP Ink or Toner to operate even after expiration of the Instant Ink trial.

Is my printer eligible for HP+?

Currently, HP+ is available with the HP LaserJet M200 Series, HP OfficeJet Pro 8000e and 9000e Series, DeskJet 2700e and 4100e Series, and ENVY 6000e and 6400e Series. HP+ eligible printers can be identified with a small letter “e” at the end of the product code. You can expect to see HP+ expand to more countries and printers over time.

What if I don’t want HP+?

HP customers have options when purchasing HP printers. There are functionally equivalent HP printers available without HP+.

 

To buy the HP LaserJet M200 Series printer without HP+, you can purchase the standard version of the printer. To learn more, visit www.hp.com/standard.

 

For HP OfficeJet Pro 8000e and 9000e Series printers, DeskJet 2700e and 4100e Series, and ENVY 6000e and 6400e Series, a customer can choose to skip HP+ activation during printer setup. Skipping HP+ activation at set up means that a customer cannot access HP+ benefits.

What is HP standard?

HP standard printers are printers available without the benefits of HP+. HP standard printers, however, are intended to work only with cartridges that have a new or reused HP chip or circuitry, and they use dynamic security measures to block cartridges using a non-HP chip or circuitry.  Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked.  A reused HP chip or circuitry enables the use of reused, remanufactured, and refilled cartridges.

Disclaimers

Product images are for illustration purposes only, product availability and colours may vary by country.

  1. HP+ smarter printing system: Utilising technology in the HP+ system and compared to HP standard consumer printers without HP+. HP+ printers are ready when you are with improved connectivity utilising Smart Driver and Print/Scan Doctor technology, more secure with Smart Security technology, more productive through HP Smart Advance features included, and more sustainable by enabling Forest First printing and net-zero deforestation prints.
  2. Never run out: Based on plan usage, Internet connection to eligible HP printer, valid payment method, email address, and delivery service in your geographic area.
  3. Savings Claim (Ink): Based on monthly subscription cost of HP Instant Ink 700-page plan without purchase of additional sets of pages compared to cost per page to print ISO/IEC 24711 pages on most in-class, traditional A4 color inkjet cartridge printers and MFPs priced <$385 AUD, <$420 CAD, <$333 NZD, and <$350 USD using original standard-capacity cartridges. Average CPP per country used to determine percent savings versus CPP for HP Instant Ink. Sale prices not considered for this study. HP Ink Advantage printers and printers which only use XL cartridges excluded due to non-standard hardware & supplies model. Keypoint Intelligence September 2021 study commissioned by HP, based on publicly available information as of August 18, 2021. Printers selected by market share in IDC Quarterly Hardcopy Peripherals Tracker - Final Historical 2021Q2. For details: www.keypointintelligence.com/HPInstantInk.
  4. Savings Claim (Toner): Based on monthly subscription cost of HP Instant Ink monochrome toner service 1,500-page plan without purchase of additional sets of pages compared to cost per page to print ISO/IEC 24711 pages on most in-class, traditional A4 monochrome toner cartridge printers <$493 USD and <€494 and MFPs priced <$649 USD and <€672 using original standard-capacity integrated cartridges (toner and drum in one cartridge). Average CPP per country used to determine percent savings versus CPP for HP Instant Ink. Sale prices not considered for this study. Printers which only use XL cartridges excluded due to non-standard hardware & supplies model. Keypoint Intelligence September 2021 study commissioned by HP, based on publicly available information as of August 18, 2021. Printers selected by market share in IDC Quarterly Hardcopy Peripherals Tracker - Final Historical 2021Q2. For details: www.keypointintelligence.com/HPInstantInk.
  5. 6 months of Instant Ink: Instant Ink sign up required. Instant Ink not available in all countries. Subject to monthly page limit of plan selected. Must complete Instant Ink signup within 7 days of setting up the printer with the HP-recommended setup process as indicated in the instructions that came with your printer. Unless service is cancelled within the promotional period online at www.hpinstantink.com, a monthly service fee, based on the plan chosen, plus tax and overage fees will be charged to your credit/debit card. Customer will be charged for any overage fees and applicable taxes at the end of each month in the promotional period.  Use of in-box ink or toner cartridge is included in period of offer. One offer redeemable per printer. Included months offer with Instant Ink subject to change after 12.31.2022. Offer cannot be redeemed for cash. Setup Offer may be combined with other offers; see terms and conditions of the other offer for more details. Requires a valid credit/debit card, an email address, and Internet connection to printer. See additional offer information available during online signup process. For service details, see www.hpinstantink.com.
  6. HP Smart app: Requires the HP Smart app download. For details on local printing requirements see www.hp.com/go/mobileprinting. Certain features/software are available in English language only, and differ between desktop and mobile applications. Subscription may be required; subscription may not be available in all countries. See details at www.hpsmart.com. Internet access required and must be purchased separately. HP account required for full functionality. List of supported operating systems available in app stores. Fax capabilities are for sending a fax only. HP Smart Advance is not available in all countries. For more information, see www.hpsmart.com.
  7. Forest First: HP works collaboratively with our partners including WWF and Arbor Day Foundation to manage, restore, and protect forests in many countries around the world. With HP+, every print - regardless of paper brand – is addressed through HP’s Forest Positive Framework to counteract risks of deforestation. HP brand paper is sourced only from certified responsibly managed forests or from recycled content.  For other brands of paper, HP invests in forest restoration, protection or management projects in key regions, sufficient to balance any paper used by HP+ customers that may not have been responsibly sourced. To learn more visit www.hp.com.au/forestfirst
  8. Cartridge recycling: Through the HP Planet Partners program (where available), recycled plastics are used as raw material and combined with other materials to make new Original HP cartridges and other everyday products. For details: www.hp.com.au/hprecycle.
  9. After 6 months, monthly fee applies unless cancelled.

© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.