HP Workforce Experience Services

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1. The Workforce Experience Platform (WXP) is available in various tiers and for multiple term license durations, and some features require optional add-on solutions. WXP is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. WXP is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Activation and restrictions may apply. Select HP solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://workforceexperience.hp.com/software. For full system requirements and services that require the agent, please visit https://workforceexperience.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform. Internet access required. WXP Collaboration license required for audio and video collaboration technology monitoring. HP Anyware license or compatible third-party virtual machine license required for virtual machine monitoring.
2. Service levels and response times for HP Care Packs may vary depending on geographic location. Service starts on the date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to the customer at the time of purchase. Customer statutory rights under applicable local laws are not affected by HP terms and conditions or the HP Limited Warranty. Service package features may vary by geography or hardware platform.
3. HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows for predictive insights, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access is required. The platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
4. HP provides advance replacement for any failed hardware component under most maintenance service programs. If HP's technical support representative determines that a replacement part is required to resolve a reported or diagnosed problem, the replacement part will be shipped by HP (Monday through Friday) for advance replacement using an expedited carrier service. HP will use best effort to process replacement part orders same day in order to meet local carrier pick-up schedules. The deadline for same-day processing is generally 3 pm local time to HP’s regional parts depot. Please visit the following link to find the advance replacement expected transit times per country, as well as shipping terms ADVANCE PARTS REPLACEMENT | HP® Customer Support.
8. HP Managed Device Services includes hardware and services and may require financing. HP Managed Device Services requirements may vary by region or by Authorised HP Managed Device Services Partner. Please contact your local HP Representative or Authorised Managed Device Services Partner for specific details in your location. Integrated leasing may be available through endorsed finance partners (“FP”) as part of HP Managed Device Services, subject to country location, credit approval, and other restrictions. Not all services or offers may be available and not all customers may qualify. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service, or the HP Limited Warranty provided with your HP Product.
9. HP Advisory Services require workshops, including the implementation of technical enablement capabilities, and are available in all countries where HP conducts business. Service not available in China. Workshops are in English and may be in-person or virtual. Please contact your HP representative for more details and options for local language support. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
10. HP WXP Collaboration Space Insights and WXP Technology Insights support Windows, Linux, and macOS host environments and Windows, Linux, macOS, iPad, Android, and Chrome OS end-user devices. For more on the system requirements for accessing HP WXP Collaboration, refer to the Admin Guides at https://learn.workforceexperience.hp.com/docs/admin-guide or data sheets: Technology Insights: https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4AA8-5175ENW / Space Insights: https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4AA8-5176ENW
11. HP Managed Collaboration Services includes hardware, repair services, and analytics components and may include financing. HP Managed Collaboration Services requirements may vary by region. Please contact your local HP Representative for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
12. HP Managed Print Services is an end-to-end managed service covering fleet optimisation, security, operations, insights, and lifecycle management.