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HP Smart Support

HP Smart Support1 is an enhanced customer support experience that provides a faster way to review, diagnose, and troubleshoot device-related issues.

 

Using critical health data sent from your PC via a secure cloud-based connection to the HP TechPulse3 Platform, our Customer Support team can more quickly access your PC's information, provide recommendations for issue resolution, and get you on your way.

 

 

With HP Smart Support, HP can deliver even better customer support

When PCs are connected to HP TechPulse, HP has access to historic, device-specific configuration logs and health information that allows us to more readily analyze issues and provide remediation advice.

Streamlined support

Eliminate the manual collection of device information and enjoy faster issue identification and troubleshooting when HP keeps a record of your PC configuration and health data, delivered through cloud-based telemetry to our analytics and insights platform, HP TechPulse

Fix it fast

By enabling cloud-based telemetry, your device information is securely shared with HP, and our Customer Support team is better equipped to recommend specific replacement parts and fixes.   

Back to work quickly

Reduce the time it takes to get employees back-to-work by improving effectiveness of calls with HP Customer Service.  When device information is conveyed automatically to HP, our Customer Support team has ready access to information about your devices.

Select one of the two ways to get started with HP Smart Support...

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Enable HP Smart Support via download
by installing the HP Smart Health application

 

When you install this software application on any HP PC, you enable the persistency of HP TechPulse, a proprietary, cloud-based platform that analyzes device health and helps provide faster issue resolution.  Our Customer Support team relies on HP TechPulse to help resolve any issues you may encounter.

 

For installation instructions and to confirm that you’ve enabled HP Smart Support properly, please review our whitepaper.

 

Whitepaper

Download HP Smart Health

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Enable the HP Smart Support setting
preinstalled on your PC

 

HP Smart Support is included as a preinstallation setting on new HP PCs sold in most countries. This setting allows the activation of HP TechPulse, a proprietary, cloud-based platform that analyzes device health and helps provide faster issue resolution. Our Customer Support team relies on HP TechPulse to help resolve any issues you may encounter.

 

For information on how you may activate or deactivate HP Smart Support in your privacy settings, please review our whitepaper.

 

Whitepaper

Why HP Smart Support

Saves time

Automatically uploads device health data and keeps a historic record over time.

Secure cloud transfer

Shared information is secure and held safely in the cloud environment.

Higher productivity and uptime

Reduce time and resources required for issue resolution.

Results oriented

Valuable insights powered by HP TechPulse and its AI and deep learning algorithms.

Data telemetry

Information from devices around the world translates to benefits for all HP customers.

Continuous improvement

Helps HP develop new and better services and solutions to help our customers

Resources

FAQs

Review frequently asked questions about HP Smart Support and how it works.

Download

Whitepaper

Find detailed information about what device-specific health data is shared with HP.

Download

Terms & Conditions

Download the terms and conditions for using HP Smart Support and connecting devices to HP TechPulse.

Download

Uninstall Script

Download the uninstall script to run and uninstall HP Smart Support and all its components.

Download

Services powered by HP TechPulse

Maximize the benefits of cloud-based telemetry with additional services that give IT direct access to HP TechPulse analytics dashboards and service experts to help troubleshoot and log tickets to resolve specific PC issues.

HP Active Care
 

Achieve optimal uptime for your HP devices wherever work happens through predictive analytics and fast issue remediation.2 Choose between self-managed or partner-managed device care and access an optional analytics dashboard powered by the HP TechPulse platform.

Learn

HP Proactive Insights
 

A service that helps IT manage device fleets by leveraging cloud-based, device telemetry data and the HP TechPulse analytics platform to provide monitoring, insights and remediation recommendations.

Learn

Disclaimers

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

 

1. HP Smart Support requires HP TechPulse to be installed. For Gen 9 and earlier HP commercial devices, customer must manually download at hp.com/active-care or by providing consent at the time of your hardware’s first boot, which enables HP to install HP TechPulse to collect information related to the Device. For HP commercial Gen 10 and higher devices, HP Services Scan is provided thru Windows Update and will check entitlement on each hardware device to determine if an HP TechPulse-enabled service has been purchased, and will download applicable software automatically. To disable this feature, please follow the instructions at http://www.hpdaas.com/requirements. HP TechPulse is a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. HP TechPulse follows stringent GDPR privacy regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements.

 

2. HP Active Care requires HP TechPulse to be installed. For Gen 9 and earlier HP commercial devices, customer must manually download at hp.com/active-care or by providing consent at the time of your hardware’s first boot, which enables HP to install HP TechPulse to collect information related to the Device. For HP commercial Gen 10 and higher devices, HP Services Scan is provided thru Windows Update and will check entitlement on each hardware device to determine if an HP TechPulse-enabled service has been purchased, and will download applicable software automatically. To disable this feature, please follow the instructions at http://www.hpdaas.com/requirements. HP TechPulse is a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. HP TechPulse follows stringent GDPR privacy regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements.

 

3. HP TechPulse is a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. HP TechPulse follows stringent GDPR privacy regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements. Purchase of any HP TechPulse-enabled service necessitates enabling software to run on each device. HP Services Scan is provided thru Windows Update and will check entitlement on each hardware device to determine if an HP TechPulse-enabled service has been purchased, and will download applicable software automatically. To disable this feature, please follow the instructions at http://www.hpdaas.com/requirements.