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HP Care Pack Services

Provide robust coverage and support options for your HP hardware to minimize impact on IT resources and budgets.



Why choose HP Care Pack Services?

Our knowledgeable experts and prompt service work to minimize downtime by getting your devices working and your users back to business.

HP Certified Technicians

HP Certified Technicians

Certified HP technicians bring deep knowledge of HP devices to diagnose and solve problems fast.

Lower, more predictable IT costs

Lower, more predictable IT costs

Pair Care Packs with your devices from the start to better control your budget and avoid last-minute higher expenses.

Increased device 

Increased device 

Care Pack Services deliver diagnostic help or repairs quickly and conveniently to protect productivity.

A proactive business approach

A proactive business approach

Make sure employees have the support they need—whether they’re in the office, working at home, or traveling internationally.

Top Care Packs

HP offers an array of Care Packs with varied durations and service

levels to fit your organization’s needs.


Next Business Day 
Onsite Brief

Learn more about HP’s Next Business Day

Onsite service when you download the


For PCs

Accidental Damage
Protection G2

Defective Media Retention (DMR) allows you

to keep your hard drive if it is defective and

requires replacement while under warranty.


Installation Service

Learn more about installation of HP PCs

and printers that are IT and user ready.


HP Hardware Support

Exchange Service Brief

Learn more about coverage for eligible HP P

Cs, printers, multifunction printers and

other HP-branded hardware products. 



The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
  2. For a full list of participating countries, please download our informative reference guide.