HP 3 Year Pickup Return w/Accidental Damage Protection for Notebook Service (RiskFree)
DIGITAL
Other offers available with the product:
Risk Free!
Weekly Deals
Product # U9YR3E
- Risk-free: get your money back if you don’t use it
- Covers failures and malfunctions from day 1
- Protection for drops, spills, and power surges
- Quick repairs using genuine HP parts
- No hidden fees or extra costsSee all Specs
3% back in HP Rewards
HP 3 Year Pickup Return w/Accidental Damage Protection for Notebook Service (RiskFree)
$0.00
Coverage starts day of PC purchase. This HP Care Pack service plus Accidental Damage Protection provides reliable support and expedited repairs. Your device will be repaired by experts with genuine HP parts and no hidden fees or deductibles. You’ll enjoy quick pickup, repair and return of your PC, shipping included. You will also have access to technical support 7 days a week and extended coverage—while keeping your PC covered by the manufacturer that knows it best. This Care Pack is meant to be purchased within the first year of owning a PC.
Technical details
HP 3 Year Pickup Return w/Accidental Damage Protection for Notebook Service (RiskFree) is rated
out of
5 by
439.
Rated 5 out of
5
by
J M in MA from
Unhappy HP Customer
I am EXTREMELY unhappy with my new Envy laptop. In the past three days I have had to contact HP Smart Friends on an average of 3 times a day to get something corrected or fixed - including having to have my new Envy COMPLETELY reset to make the camera operable - which of course, removed all the programs I had spent the first day installing. No 'open the box and start using it' here! Thank goodness for HP Smart Friends and a tech named James in Nova Scotia who figured out why my New Envy was being 'blocked' from connecting to the Internet. For the past two nights I have gone to bed thinking all the problems were now solved, only to find out the next morning that there were other problems waiting for me. I am sure that eventually I will have a wonderful working HP product, but at the moment I am somewhat dismayed.
Date published: 2023-11-30
Rated 5 out of
5
by
PBT! from
HP Laptops
Great service! Smart Friend
Date published: 2023-09-17
Rated 5 out of
5
by
gknari41 from
Care pack is a good Deal
My computer was designated unrepairable, they replaced with an updated model. Pleased with the results.
Date published: 2023-08-24
Rated 1 out of
5
by
Atlanta sunny from
Brand new computer comes defective 🤷♂️
The computer came messed up brand new! Now I have to go out and buy another computer and pay HP restocking fee or wait another two weeks till they send me another one
Date published: 2023-08-10
Rated 5 out of
5
by
funtasticwu from
Brilliant protection - absolutely love this option
Awesome option, we get our full money back if not used
Date published: 2023-07-26
Rated 5 out of
5
by
Fergfarm7 from
Hp warranty
When ordering our 2 pc’s I was excited about the option of the Hp 3yr warranty. One for a college student transporting his laptop and ourselves with younger children at home. I only hope we don’t need to use it!
Date published: 2023-07-22
Rated 5 out of
5
by
Anonymous from
Love
Great coverage for the price!
Date published: 2023-07-17
Rated 2 out of
5
by
A. Murphy from
Registration of the product takes too long
The CarePack is good value and I have purchased this product before and have been satisfied. The one area wherebHP falls down is registering the product. It takes an age several weeks to over a month and I have had to keep sending requests for updates before it shows up on my HP account dashboard.
Date published: 2023-06-26
Will this care package work with any type of hp envy x 360 15 in laptop ?
Thank you for your question about HP Care Packs! To determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/
Date published: 2023-04-10
If I purchased an hp chromebook recently, dropped it, and wanted to repair it, would it be too late to purchase this? I’m an online college student
Thank you for your question! The HP 3 year w/Accidental Damage plan must be purchased within the product's first year and the laptop must be in good working condition at the time of purchase.
Date published: 2023-10-30
Your site says "Get 100% money back (excluding tax)". What exactly does this mean?
Thank you for your question! This is a Care Pack that qualifies for our Risk-Free Rebate. The Risk-Free Rebate allows you to protect your PC with an HP Care Pack; and if you don’t use it, get your money back, excluding taxes paid, guaranteed.
Visit http://store.hp.com/us/en/riskfreecarepack for more information.
Date published: 2024-08-22
I have submitted multiple emails requesting confirmation and activation of my HP care pack, since Jan... Is this a scam? I have called many times only to be transferred to a dept asking for a call back number, and the voice mail is full! Plz Advise!
Sorry for your issues! Please visit our HP Support Page for help in resolving this technical issue. Online Support: For technical support with this product, visit HP Customer Support http://support.hp.com. Social Media Support: To find solutions, ask questions, and share tips, join us on the HP Support Community at community.hp.com, on Twitter at twitter.com/HPSupport, and Facebook at facebook.com/HPSupport. You can also call at 1-800-474-6836. The HP Support Assistant App can also assist with warranty questions as well. It should be downloaded on your HP PC currently.
Date published: 2023-05-27
Does this pack have global coverage?
No, Care Packs are only valid in the country they were purchased in.
Date published: 2023-04-03
Does this plan cover theft and if not do you have an recommendations for something of that nature?
Hello Charlotte and thank you for your question! Unfortunately, this HP Care Pack does not cover theft. For personalized assistance in choosing the best Care Pack for your HP PC, it is recommended to open a chat with an HP Live Expert. You can do that on this product page today!
Date published: 2023-05-27
How long does it take to receive the care pack? I’ve been waiting a month for mine.
Thanks for your question! This item should have been delivered automatically to your email address. Please check through junk or spam email because sometimes the email can get directed automatically there. If not found please contact consumer product care pack service support, please call 1-800-474-6836.
Date published: 2023-02-15
Return and exchange information
Eligible purchases from Nov 1 - Dec 25, 2025, can be returned or exchanged until Jan 15, 2026, or 30 days after delivery, whichever is later. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges
