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HP 3 yr w/Accidental Damage and Theft Protection

DIGITAL

  • Coverage begins day of PC purchase
  • Drop and spill protection
  • Absolute Theft Protection
  • Reliable support 7 days per weekSee all Specs

HP Care Packs are delivered electronicallySEE DETAILS
Product # U7C97E
This HP Care Pack service plus accidental damage protection and theft protection provides reliable support and expedited repairs. You can rest easy knowing your device will be quickly repaired by experts with no hidden fees. You will also have access to technical support 7 days a week while keeping your PC covered by the manufacturer that knows it best. With theft protection software by Absolute, you will be able to find your laptop, remotely lock your device, and even recover your device if it is stolen.[1]

Drop and spill protection

Accidents happen, but fortunately your device is protected. HP will repair or replace your device if it’s been damaged from any accidental drops, spills, or electrical surges.

Absolute Theft Protection

If your device is lost, or worse, stolen, we can lock your device, track it, and work with the authorities to help recover it. We can even wipe your hard drive so your private data stays private.

Reliable support 7 days a per week

Connect with knowledgeable agents, available to you 7 days per week, and get your device repaired quickly with no unexpected costs.

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HP 3 yr w/Accidental Damage and Theft Protection is rated 4.0 out of 5 by 278.
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Rated 1 out of 5 by BradK222 from HP Support is questionable at best Registration Process is terrible. Response from HP is to not respond. I purchased a 3 year extended warranty with damage and theft coverage. After multiple weeks waiting to see if my warranty was active, HP still has not responded. They had no problem taking my money. But - I am still waiting to see if my warranty is extended. Their helpful website states - most warranties are automatically registered - within 2 to 3 weeks. Only when I went into the chat to get support did it then take me to a website where I could manually register my warranty. Hey HP the 1990's called - they want their website and registration process back. To have a warranty registration process take multiple weeks is unbelieveable. I can only imagine HP internal systems are garbage. This really makes me question whether I will ever get support from this company.
Date published: 2024-01-16
Rated 5 out of 5 by Anonymous from HP Reliability HP stands by their insurance products with excellent guarantees. They follow through above and beyond the normal course of customer support. I feel, firsthand, the confidence of relying on HP to perform as a world class leader of computer/printer technology.
Date published: 2024-01-05
Rated 5 out of 5 by gshirley067 from HP 3Y Acc Dmge-LoJack Thft Prot I have downloaded it and it seems to be operating OK.
Date published: 2024-01-05
Rated 1 out of 5 by BMG* from Ask for a review before I receive anything? I have not received any proof of coverage
Date published: 2023-12-15
Rated 1 out of 5 by Ronit from Registration taking too much time My carepack is still not registered on my device and the carepack team I just called hung up on me, either give me a refund or just give me the carepack
Date published: 2023-12-13
Rated 2 out of 5 by B Berman from Meh Registering this was a huge ordeal. Nowhere in the ads did this say the warrantee rolled back to date of purchase at all but I want this so I got 2 years, not 3. Person who helped me online was kind and patient, but it is hard to understand people with accents. The online experience with your chat-AI was infuriating and crappy. HP can do a LOT better. STOP BEING CHEAPSKATES. Thank You
Date published: 2023-12-08
Rated 1 out of 5 by Chipperoo from Don't Bother Absolutely worthless warranty. They made me pay 450 dollars to fix something that should be covered under warranty. On top of the 200 I spent for the accideental damage coverage.
Date published: 2023-12-07
Rated 1 out of 5 by Frustrated with registrat from No Registration with Absolute I cant get a registration code from Absolute. I have spent 30 minutes on the phone with them, sent them my warrantee receipt, and sent multiple emails. I talked to HP care support and they were no help.
Date published: 2023-11-22
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When does this sale end?

Asked by: Mosey2022
Thank you for your question! Unfortunately, this forum does not have information on pricing or promotions.
Answered by: HP Team Grant
Date published: 2023-05-27

The description above states "HP will repair or replace your device if it’s been damaged from any... electrical surges". But Terms and Conditions doc states "HP Care Pack Services do not cover damage caused by... electrical disturbances". Which is true?

Asked by: Blyonstx
This HP 3-Year Accidental Damage Protection W/Pickup And Return Service For Consumer Notebook will protect against electrical surges. There are two types of Care Packs. One with accidental damage and one without. The one with accidental damage will protect you from power surges. HP Warranty decisions are determined by HP Technical Support. Unfortunately, this forum does not have information on how hypothetical or potential issues are resolved, as each issue is unique and has its own set of circumstances.
Answered by: HP Team Grant
Date published: 2023-02-28

How does this tie in with the Geek contract that I have each year?

Asked by: Butchnc
This HP 3-Year Accidental Damage Protection W/Pickup And Return Service For Consumer Notebook will not tie-in with any other service. This is an HP Care Pack.
Answered by: HP Team Grant
Date published: 2023-04-12

IS there a payment plan option for the 3 year warrany program?

Asked by: wayne1212
Hello. Thanks for your question. We recommend reaching out to the HP customer service team, https://www.hp.com/us-en/contact-hp/contact.html for further assistance.
Answered by: HP Live Expert Cheri
Date published: 2023-05-27

i bought my notebook in the US and i am now in Canada. Will the 3 year warranty be valid in HP Canada as well?

Asked by: sadz
Thank you for your question! Unfortunately, HP Care Packs purchased at the HP US store are good for the US only. However, please visit the HP Canada Store for assistance with Care Packs in Canada. The HP Canada Store has Care Pack available as well.
Answered by: HP Team Grant
Date published: 2023-05-27

by notebook you mean laptop correct? if so, do you cover all notebooks made by HP? so if I get this will you answer some of my issues? because it seems like you know I need help but you keep redirecting me back to login with my user and password.

Asked by: Lano0033
It is unclear what is being asked as this is not a Technical Support forum. However, to determine which HP Care Pack is compatible with your device, visit this link: https://cpc2.ext.hp.com/ Hopefully, this helped! Thank you for your question!
Answered by: HP Team Grant
Date published: 2023-05-16

So if I purchase the 3-year accidental damage protection today, it is effective the day I purchase the computer, not starting the day that I purchase the protection plan? I bought my computer in 2021 so it would only be good for 1.5 years. Correct?

Asked by: buckyc
Thank you for your question! The HP 3 Year Accidental Damage Protection W/Pickup And Return Service For Consumer Notebook must be purchased during the initial warranty period. As most HP warranties are typically one-year your PC would not qualify for this protection. There are Post-Warranty Plans available for purchase however. To answer the question, when this Protection is purchased it starts on the day of the original PC purchase and not the purchase of the plan.
Answered by: HP Team Grant
Date published: 2023-05-27

Are there any other warranty options besides the 3 year warranty?

Asked by: Rasheeda
Thanks for your question! For assistance with choosing the correct Care Pack for your product please visit this link: https://www.hp.com/us-en/shop/cat/care-packs-88343--1?jumpid=ma_cp_hero_na_1_180712 You can also start a chat with an HP Live Expert who can assist you in purchasing the correct Care pack for your needs!
Answered by: HP Team Grant
Date published: 2023-04-26
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.