HP Store Holiday FAQ
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Holiday Shopping FAQ

Welcome to the HP Store Holiday FAQ!

person in a home office with holiday lighting decoration

We’re here to help make your holiday shopping smooth and joyful. Below you’ll find answers to common questions about promotions, shipping, orders, and more.

Where can I find special promotions?

You can discover all our holiday deals on our Top Deals page and get gift inspiration from our Holiday Gift Guide. Check back often—new offers are added throughout the season!

Does HP Store offer financing?

Absolutely! We offer HP Financing for our customers, with special offers you may qualify for.

Does HP Store price match?

Yes, we do price match before order placement and based on our outlined specific conditions. Please check the details at https://www.hp.com/us-en/shop/cv/pricematch.

What is the last day to order for Christmas delivery?

To receive your custom laptop or desktop by Christmas, make sure the “Ships On” date is December 16th or earlier.
Example:

For ready-to-ship computers and other products, order early and select the shipping speed that fits your needs.

  • The last day for Standard shipping is December 18th.
  • Between December 19th and 22nd, choose “Express” or “Priority” shipping as needed for arrival before Christmas.

During checkout, always review estimated ship dates and delivery date range as well as the shipping options.
Please note that shipping carriers plan to deliver on or by Tuesday, December 23rd, and they typically reserve Wednesday, December 24th, for any final deliveries that can be made ahead of the 25th.
Tip: If you need your PC by a specific date, we recommend choosing an in-stock, ready-to-ship model to avoid any supply delays.

What should I know about shipping times this holiday season?

Shipping carriers like FedEx and UPS expect high package volumes in November and December. While we’re prepared, occasional delays may happen.
Use your tracking number to follow your package’s journey.
During checkout, we encourage you to sign up for our SMS/text alerts for shipping and delivery on your HP Store orders. For registered customers, this can also be done in your HP Store account.
Also, we recommend that you sign up for free for FedEx Delivery Manager and UPS My Choice to get automated alerts and other helpful features.
For more details, see our Shipping information.

Can I cancel my order?

You can quickly cancel your order within the first hour after placing it using our quick-cancel option found online in Order Status. Access your order and look for the CANCEL button at the top right of the page.

  • After one hour, your order begins processing and may not be cancellable.
    • Only customizable computers may be cancellable after the first hour online and will still display the CANCEL button so that you can request cancellation if needed.
    • For our other product types, the CANCEL button will not be displayed after the first hour has passed.
  • Need help? More information at https://www.hp.com/us-en/shop/cv/customerservicechangecancelorder.

Can I change my order?

Once placed, orders can’t be changed—including customizations. If you need to cancel, use the quick-cancel option within the first hour. More information at https://www.hp.com/us-en/shop/cv/customerservicechangecancelorder.

Will your sales team be available on Thanksgiving Day?

Yes! Our sales and chat teams are here to help you on Thanksgiving Day.

  • Order Support will be closed Thursday but reopens early Friday, November 28th, at 5am PST.

What if I see a lower price on the HP Store website?

Please check our Price Protection information at https://www.hp.com/us-en/shop/cv/pricematch#priceprotection.

  • Note: Price Protection isn’t available during major sales (including Thanksgiving week, Cyber Week, and Red Tag Sales) or on intraday limited time or quantity promotions. Please check the link above for all the details.
  • If your price has dropped and applies given our guidelines, please navigate to request price protection.

What can I expect if I contact Order Support?

Due to high demand, you may experience longer wait times. We appreciate your patience and recommend checking our website for the latest product availability, order updates and self-serve options.

Do you offer extended returns for the holidays?

Yes! To give you more time to shop and enjoy the holidays, purchases made between November 1st and December 25th can be returned until January 15th, 2026, or up to 30 days after delivery—whichever is later.

When will I get my refund or credit?

There are two steps:

  • Confirmation: We'll send you an email confirmation to confirm your return (once we have created your return) or credit (once your credit has been processed).
  • Credit Timing: The refund will usually reflect on your payment method within 3 to 5 business days.

Please Note:

      • Return refunds (or exchange orders) process: After your return is received and verified.
      • Credits process: Your order must be shipped before we can process a refund.

Where can I get more information?

Visit HP Store Order Support for more answers and self-serve resources.

More useful links
Disclaimer

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Offers subject to change, not combinable with all other offers, and exclusions may apply, while supplies last. HP may impose a purchase quantity limit (for example, 3 units per order). Taxes, shipping, and other fees may apply as applicable. HP reserves the right to cancel orders arising from pricing or other errors. Prices, specifications, availability, and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

✻HP’s strikethrough price is HP’s MSRP, which is HP’s suggested retail price for authorized channel partners, based on a number of factors, including but not limited to manufacturing and component parts.  The MSRP may not be the prevailing market price or regular retail price.

Microsoft and Windows are US registered of Microsoft Corporation. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Intel Evo, Intel Optane, Iris, Itanium, MAX, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

Earn HP Rewards on select products from the following categories: Laptops, Desktops, Printers, Business PC’s, select Accessories, and select Ink, Toner & Paper. Exclusions apply, and program membership required. See details HP Rewards

The personal information you provide will be used according to the HP Privacy Statement

✦America’s most trusted printer brand: Based on 2022 semi-annual internal brand surveys commissioned by HP.

*3 years of ink included (for skus with 8000 total pages: ST 5104, ST 7002, 7302 and 7601) based upon 200 pages per month of HP Smart Tank customers’ usage. 3 years of ink (for skus with 6000 total pages: ST 5000, 5101, 5102, 5103, ST 651, 570, ST 6001, ST 7001, 7301, 7602) based upon 167 pages per month of HP Smart Tank customers’ usage. Actual yield varies considerably based on content of printed pages and other factors. Average yield based on ISO/IEC 24711 or HP testing methodology and continuous printing. Some ink from included bottles is used to start up the printer. For details, see: www.hp.com/go/learnaboutsupplies. Commissioned by HP Inc., this Keypoint Intelligence consumer study determined that HP inkjet Tank printers provide the best everyday print quality compared to competitive inkjet tank printers from Brother, Canon, and Epson. Two different inkjet printers were used for each brand. All devices are available in the market and are currently active. Prices range from $180 to less than $400 and all competitive products fall within the same category as the HP printers. The competitors were chosen because they represent the top 80% of the competitive landscape for 3:1 and 4:1 wireless A4 inkjet tank printers under $450 USD, as reported by the IDC Quarterly Hardcopy Peripherals Tracker-Final Historical CYQ2 2024. Samples were printed in the United States and then reviewed by consumers in the US, the United Kingdom, and Japan. Details: www.keypointintelligence.com/hpbesteverydayprintquality

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

++Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $3,000-$250,000 on a 36-month term. Fair Market Value deals only. The 2.99% is on a stream of payments, and the actual yield to GreatAmerica Financial Services may vary. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 07/31/25 and funded by 08/31/25. Contact an advisor for details. +1-(888)-860-9635.

+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of November 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

Credit account offers are subject to credit approval.

HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.

*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

Save $30 on select printers when you buy any PC: $30 instant savings is available to end-user customers who purchase both a new HP qualifying printer (1W2Y9A#B1H, 1W2Y8A#B1H, B63JSA#B1H, B63K3A#B1H, 53N95A#B1H, CZ993A#B1H, CZ992A#B1H, 537P6A#B1H, 40Q35A#B1H, 40Q51A#B1H, 403X0A#B1H, 404M0A#B1H, 1F3Y0A#B1H, 5D1B2A#B1H, 7XV38A#B1H, 2H0B9A#B1H, 28B49A#B1H, 28B70A#B1H, 28B98A#B1H, 6GW99F#BGJ, 6GX01F#BGJ, 3G650F#BGJ, 3G628F#BGJ, 9D2X4F#BGJ, 499Q9F#BGJ, 499Q5F#BGJ, 499Q3F#BGJ, 2Z599F#BGJ, 2Z600F#BGJ, 2Z601F#BGJ, 2Z618F#BGJ, 2Z619F#BGJ, 4RA85F#BGJ, 4RA86F#BGJ, 4RA81F#BGJ, 4RA82F#BGJ) and any new HP notebook or desktop PC in the same transaction. This offer is combinable with standalone instant rebate savings. This offer does not apply to HP demo or refurbished products. This promotion is NOT combinable with any of HP’s Trade-In promotions. Purchases by HP resellers and internal HP orders are ineligible. HP may modify or withdraw this promotion at any time. Offer valid through December 27, 2025.

1Up to 34 hours local video playback requires unit configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage. Available on select display configurations. Battery life tested by HP using continuous FHD video playback, 2K OLED non-touch display, 200 nits for the HP OmniBook 5 16" model, system audio level as image default, player audio level at 100%, played full-screen from local storage, headphone attached or through speaker (if no audio jack port), wireless on but not connected. Actual battery life will vary depending on configuration and maximum capacity will naturally decrease with time and usage. Starting in July 2025, the HP OmniBook 5 14" inch model (configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage) may be able to achieve up to 34 hours of local video playback at 200 nits as a result of power consumption improvements to its panel.

*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.

✭Source: 2025 ACSI® Survey of customers rating their own computer manufacturer. HP was ranked #1 for customer satisfaction. ACSI and its logo are registered trademarks for the American Customer Satisfaction Index LLC. For more about ACSI, visit theacsi.org.