HP Holiday Shopping FAQs

Holiday Shopping FAQs

Thoughtful gifts that make dreams come true.
Free holiday shipping options and extended returns.

Holiday Gift guide

1. Where can I find special promotions?

HP Store promotions can be found here throughout the holiday season: https://www.hp.com/us-en/shop/slp/weekly-deals

Check out our Holiday Gift Guide for lots of great ideas for your loved ones this year! https://www.hp.com/us-en/shop/slp/holiday-gift-guide

2. Does HP Store offer financing?

Yes, we do! We are excited to offer HP Financing to our customers. And, you may qualify for one of our special offers. Learn more:

HP Financing & Consumer Payment Solutions | HP® Store

3. What is the last day to order to receive before Christmas?

Since our customized laptops and desktops have lead-times, please ensure your “Ships on” date is December 16th or earlier to receive before 12/25. Or, you can choose a ready-to-ship computer.

Ship on date

Note that our customized commercial-series products (including Z, Elite, Pro) may have an earlier cut-off date (review the product for details).

For ready-to-ship products which have a lead-time (usually these will be products on backorder), please ensure that the estimated ship date and shipping speed will meet your needs for delivery.

Please understand that supply constraints may unexpectedly prevent us from shipping on time for Christmas delivery. Therefore, if time to receive is critical for you, please consider an in-stock, ready-to-ship computer which you can find here:

For in-stock, read-to-ship products, please be sure to order in time for the shipment to reach your destination and choose the needed shipping speed.

Between the dates of 12/15 – 12/20, please use the ‘Express’ or "Priority" shipping option to ensure your order arrives when you need it and/or prior to Christmas (12/25).

4. What should I know about shipping times this holiday season?

HP and all retailers are expecting a very busy holiday season again this year. Shipping carriers including FedEx and UPS are expecting high package volume through November and December. While we have prepared for increased volume, there may be unexpected delays that arise in the shipping and delivery process. Please keep this in mind and use your shipment tracking number(s) to track your packages.

More information is available at https://www.hp.com/us-en/shop/cv/shippingpolicy.

5. Can I cancel my order?

Your order will begin processing within one hour of being placed. If you would like to cancel your order within that hour, please use our online quick-cancel found in Order Status.Log in to your HP Store account or enter your order number, email address and billing phone’s last 4 digits. The order detail page will display a CANCEL button at the top right during the 1 hour quick-cancel period.

If you need assistance, please email or chat with us (7 days, 9am to 12am EST).

Please NOTE: If your order has reached processing status, the order may not be cancellable.

6. Can I change my order?

Once your order is placed, it cannot be changed. Therefore, we are unable to change or add to the order which includes making a configuration change on a customizable PC no matter how small the change may be. If you need to cancel your order within the first hour, please use online quick cancel found in Order Status. Log in to your HP Store account or enter your order number, email address and billing phone’s last 4 digits. The order detail page will display a CANCEL button at the top right during the 1 hour quick-cancel period.

If you need assistance, please email or chat with us (7 days, 9am to 12am EST).

Please NOTE: If your order has reached processing status, the order may not be cancellable.

7. Will your sales team be available on Thanksgiving Day?

Yes! Our sales team will be available to help you buy HP on Thanksgiving Day! Our chat team will also be available.

Please NOTE that Customer Service for order support will be closed on Thursday, but will be open on Friday, November 25th, at 5 am PST.

8. What if I see a lower price on the HP.com Store website?

Please review our Price Protection (price drop after purchase) details at https://www.hp.com/us-en/shop/cv/pricematch#priceprotection.

Please note that Price Protection is not available for products for sale from the week of Thanksgiving through the week following Thanksgiving (Cyber Week) or during other major sale periods such as our Green Monday and Red Tag Sales. During this time, no price protection requests will be taken by our email, chat or phone teams.

9. What can I expect if I contact the HP Store Customer Service team?

Due to high demand for our products and special promotions, you may experience occasional high wait times when you call or chat. We have prepared our staffing as best as possible to meet the demand and apologize in advance for any delay you may experience at certain times.

HP.com will have the latest product availability information. Please check back on our website, as product availability may change. We may place certain products on backorder given sufficient incoming inventory. Out of Stock status may update throughout the day.

Products displayed as Out of Stock cannot be ordered by phone or chat. Please understand that our Call Center agents are not able to provide guidance on inventory or stock.

10. What is the HP Store holiday return and exchange policy?

To allow time for holiday shopping and gift giving, purchases made between November 1st and December 25th may be returned until January 15th, 2025, or up to 30 days after the delivery date, whichever is longer. Non-returnable items remain non-returnable. A restocking fee of up to 15% may apply unless the return is due to an HP Store error.

Note: Non-returnable items remain non-returnable. A restocking fee of up to 15% may apply unless the return is due to an HP Store error.

More information is available at: https://www.hp.com/us-en/shop/cv/returnsandexchanges.

11. When can I expect my refund or credit after it is processed by the HP.com Customer Service team?

If we are issuing a credit (refund) to you for a valid price drop or for a return, you will receive an automated email confirmation once processed and the refund will reflect on your form of payment in 3 to 5 business days. IMPORTANT: Please note, your order must have shipped before we can issue any refund.

12. Where can I get more information?

Please visit HP Store Customer Service online at https://www.hp.com/us-en/shop/cv/customerservice for more answers to your questions or chat with our virtual assistant, Rose.


Ask Rose
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Offers subject to change, not combinable with all other offers, and exclusions may apply, while supplies last. HP may impose a purchase quantity limit (for example, 3 units per order). Taxes, shipping, and other fees may apply as applicable. HP reserves the right to cancel orders arising from pricing or other errors. Prices, specifications, availability, and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

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✦America’s most trusted printer brand: Based on 2022 semi-annual internal brand surveys commissioned by HP.

*2 years of ink included with the best print quality every time: Based upon 150 and 200 pages per month of HP Smart Tank customers’ usage. Actual yield varies considerably based on content of printed pages and other factors. Average yield based on ISO/IEC 24711 or HP testing methodology and continuous printing. Some ink from included bottles is used to start up the printer. For details, see: www.hp.com/go/learnaboutsupplies. Print quality tested on everyday paper. Compared to the majority of in-class, 3:1 and 4:1 duplex, wireless A4 ink tank printers under $552 USD. Printers selected by market share as reported by IDC Quarterly Hardcopy Peripherals Tracker – Final Historical CYQ2 2023. Claim based on publicly available information as of September 2023 and Keypoint Intelligence hands-on testing and study in September 2023 commissioned by HP. Details: www.keypointintelligence.com/hpbesteverydayprintquality.

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of October 2024, terms for new Accounts: Purchase APR of 35.99%. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

Credit account offers are subject to credit approval.

HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.

*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.