HP Store Holiday FAQ
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Holiday Shopping FAQ

Welcome to the HP Store Holiday FAQ!

person in a home office with holiday lighting decoration

Make holiday shopping easier with answers to common questions about deals, shipping, orders, returns, and more.

Where can I find special promotions?

Explore holiday offers on our Top Deals page and find gift ideas in our Holiday Gift Guide. Check back throughout the season for new offers.

Does HP Store offer financing?

Yes. HP Store offers financing options for personal and business purchases. Special offers may be available to customers who qualify.

Does HP Store price match?

Yes. Eligible purchases may qualify for a price match before you place your order. Review our Price Match policy for conditions and exclusions.

What is the last day to order for Christmas delivery?

For a custom laptop or desktop, choose a configuration with a “Ships On” date of December 16, 2026, or earlier for before-Christmas delivery. Review the estimated delivery date range before placing your order.

  • → Standard and Expedited shipping: Ships out after your PC build is completed.

For ready-to-ship computers and other products, order early and choose the shipping option that meets your delivery needs:

  • → Order by December 18, 2026: Choose from any shipping speed.
  • → Order from December 19 to 22, 2026: Choose Express or Priority shipping, as needed, for arrival before Christmas.

At checkout, review the estimated ship date, delivery date range, and available shipping options. Allow extra time for possible holiday delays.

Carriers plan to deliver on or before Wednesday, December 23, with Thursday, December 24, generally reserved for final deliveries before Christmas. Check your tracking information for delivery updates.

Tip: If you need your PC by a specific date, choose an in-stock, ready-to-ship model to help avoid supply delays.

What should I know about shipping times this holiday season?

FedEx and UPS expect high package volumes in November and December. We’re preparing for the holiday rush, but occasional shipping delays may occur.

Use your tracking number to follow your package’s journey.

Use your tracking number to check your package’s progress and delivery updates.

For updates on your HP Store order, sign up for SMS/text shipping and delivery alerts at checkout. Registered customers can also sign up through their HP Store account.

For more details, review our Shipping information.

Can I change my order?

Orders cannot be changed after they are placed, including changes to custom configurations. If you need to cancel, use the online quick-cancel option within the first hour. See our Order Change and Cancellation information for details.

Can I cancel my order?

You can cancel your order online within the first hour after placing it. Go to Order Status, open your order, and select the CANCEL button at the top right of the page.

  • After the first hour, your order begins processing and may no longer be eligible for cancellation.
    • Customizable computers may still be eligible for cancellation after the first hour. If the CANCEL button is visible, you can use it to request cancellation.
    • For other product types, the CANCEL button is no longer available after the first hour.
  • For more details, review our Order Change and Cancellation information.

Will your sales team be available on Thanksgiving Day?

Yes, our Sales phone and chat teams will be available on Thanksgiving Day, November 26, 2026.

  • Order Support will be closed on Thanksgiving Day and will reopen Friday, November 27, 2026, at 5 a.m. PST.

What if I see a lower price on the HP Store website?

If you find a lower price on the HP Store website after your purchase, review our Price Protection policy to see whether your order qualifies.

  • Exclusions: Price Protection is not available during major sales, including Thanksgiving week, Cyber Week, and Red Tag Sales, or for intraday limited-time or limited-quantity promotions. Review the policy for full details.
  • If your purchase qualifies, submit a Price Protection request.

What can I expect if I contact Order Support?

Holiday demand may mean longer wait times. Thank you for your patience. For product availability, order updates, and self-service options, visit Order Status.

Do you offer extended returns for the holidays?

Yes, eligible purchases made November 1 through December 25, 2026, can be returned or exchanged until January 15, 2027, or 30 days after delivery—whichever is later.

  • You can shop for the holidays with more flexibility and peace of mind.
  • The extended window applies to eligible purchases during the holiday period.
  • If 30 days after delivery falls later than January 15, that later date applies.
For full return and exchange details, visit the HP Store Returns and Exchanges page for full details.

When will I get my refund or credit?

Here’s what to expect:

  • Email confirmation: We’ll email you when your return is created or your credit is processed.
  • Refund Timing: Once processed, your refund will usually appear on your payment method within 3–5 business days.

Before a refund can be processed:

  • Returns and exchanges: Return refunds or exchange orders are processed after your returned product arrives at our warehouse and is verified.
  • Credits: Your order has to have fully shipped before we can process a refund.

Where can I get more information?

Visit HP Store Order Support for more answers and self-serve resources.

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We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page (Click Here to log in). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

✻HP’s strikethrough price is HP’s MSRP, which is HP’s suggested retail price for authorized channel partners, based on a number of factors, including but not limited to manufacturing and component parts.  The MSRP may not be the prevailing market price or regular retail price.

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, Intel Agilex, Arria, Cyclone, Movidius, eASIC, Enpirion, Iris, MAX, Intel RealSense, Stratix, and Intel Optane are trademarks of Intel Corporation or its subsidiaries.

Business Solutions Laptops & Desktops

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.My HP Rewards

“Best All In One Printer” and “the easiest printer you’ve ever had to set up” from Wirecutter. ©2020 The Wirecutter, Inc.. All rights reserved. Used under license. https://www.nytimes.com/wirecutter/reviews/best-all-in-one-printer/

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.
Intel Processor: Intel's numbering is not a measurement of higher performance.
AMD Processor: AMD's model numbering is not a measurement of clock speed. Dual/Quad/Triple Core is a new technology designed to improve performance of multithreaded software products and hardware-aware multitasking operating systems and may require appropriate operating system software for full benefit. Not all customers or software applications will necessarily benefit from use of this technology.
Hard Drive: Actual formatted capacity is less. A portion of the hard drive is reserved for system recovery software — for notebooks up to: 30GB (Windows 8.1 & Windows 7), 12GB (MCE); for desktops up to: 30GB (Windows 8.1), 14GB (Windows 7), 12GB (MCE). For hard drives and storage drives 1GB = 1 billion bytes and 1TB = 1 trillion bytes.
HD (High Definition) content required to view HD images
Blu-ray Drive requires the following disclaimer: As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. This Blu-ray drive does not support writing to ultra-high speed CDRW media (16X to 32X advertised performance). HD-DVD movies cannot be played on this PC
Wireless LAN: Wireless access point and Internet service required and not included.

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

++ Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $5,000-$250,000 on a 36-month term. Fair Market Value deals only. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 4/30/2027 and funded by 5/31/2027. The advertised opportunity is intended as a lease and not as a loan. The lessor will own the leased equipment. The terms and conditions of the lease contract control, and you may be required to pay renewal payments, purchase options, return fees, and other amounts. The promotional rate does not represent an annual percentage rate. The total of all lease payments and any renewal payments or purchase option is likely to exceed any cash price initially offered.

+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of September 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

Credit account offers are subject to credit approval.

HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.

*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.