HP.com self-service order cancellation information | HP® Official Store

HP.com order cancellation information

Should you need to cancel your recent order, you can submit a cancellation request if the order was placed within the last hour.
Here's how:

HP Returns - Step 1

Step 1

Use your account login or order detail credentials to access your order.

HP Returns - Step 2

Step 2

Locate and click the "Cancel Order" button at the top of the order details page. Select the cancellation reason, and submit your request.

HP Returns - Step 3

Step 3

The request will be reviewed and verified by the HP Store. This may take up to 1 hour. Once verified, you will receive cancellation confirmation by email.

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Cancellation requests are for the entire order, not single items within an order.
You can only cancel orders that were made within one hour, before the order processing starts.
Once your order is placed, it cannot be edited. If a change is necessary, you have a limited amount of time to cancel and resubmit the order.
Once confirmed as canceled, your order will reflect that status, and you will not be charged. Confirmation will be sent via email, or will be available online at Order Status.
If the "Cancel Order" button is not available on your order detail page, the cancellation period has passed, and a cancellation request is no longer possible. Please review our returns information at HP.com Store returns and exchanges.

FAQs

Change and cancel information
Cancel and change information - HP.com Store
  • Orders can be canceled within one hour of purchase without penalty or charge.
  • Cancellations take place at the order level, not at the item level.
  • Only items purchased directly from the HP.com Store – either through the HP online store or by phone – can be canceled. We cannot cancel orders for items from the HP Parts Store, HP Technical Support, HP retailers, or repairs.
FAQs - Frequently Asked Questions
Can I change or add to my recent order?
  • Once your order has been placed, it cannot be edited. Therefore, we are unable to modify the order – including address changes, configuration changes on customizable PCs (this is a computer that has a lead-time to allow us to build it after you order it) – no matter how small the change may be.
  • Should you need to, however, you can request order cancellation online within one hour or placing your order. You can then submit a new order with the necessary changes.
Can I edit my current order (order details, shipping/billing information, email, etc.)?
  • Once the order has been placed, it cannot be edited. If a chance is needed, you have a limited amount of time – one hour – to cancel the order. Once canceled, you can submit a new order with the necessary changes. If your order has reached "processing" status, it cannot be canceled. Please review the returns information at HP.com Store returns and exchanges.
  • For security reasons, we do not allow address changes after an order has been placed.
If I cannot cancel my order and need to return it, does a stocking fee apply?
  • Yes, a restocking fee may apply.
  • Please refer to our Returns information.
What is the status of my request to cancel?
Please note: If you have reached one of our Customer Service representatives and requested an order to be canceled, your request will be handled promptly, but please understand that we may be unsuccessful in canceling, and your order may still ship. In that case, returns or exchanges can be initiated here.
  • For orders that can be canceled, you will receive confirmation via email. You can also check order status online.
When will I be refunded for my canceled order?
Once canceled, refunds process within one business day, and will reflect on your payment account in 3 to 5 business days, depending on your bank’s processing time.
Can I change my delivery speed?
Once the order has been placed, we are unable to change the shipping method or speed. More information and shipping cutoff times can be found on our Shipping and Delivery page.
Can I request a vacation hold?
Vacation holds may be possible, and will be reviewed and handled by our specialist team. Please make your request through our HP Store Customer Service team via chat of telephone. Your order must have shipped and have an active tracking number in order to initiate a request with the carrier on your behalf.
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