HP TECH TAKES /...
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April 8, 2020
This is an example of an FAQ page
What products do you sell on HP.com?
We offer the best selection of HP consumer and commercial products and services and also other brands that complement our products so you can get a complete solution for you or your business in one place!
- Ready-to-ship: We carry ready-to-ship products (laptops, desktops, workstations, printers, ink, toner, paper, accessories) that typically ship out from our warehouses on the same day of order placement if accepted before our published order cutoff time. Ready-to-Ship laptops, desktops and workstations can be added to your cart directly and do not have a configuration step. Simply click “Add to cart”.
- Built at order: Customize! Most of our laptops, desktops and workstations are available with customization options for you to select the best configuration that meets your needs. As a result, these systems have a lead-time prior to shipment from our factories. Select “Customize & buy”, make the component changes you want and click “Add to cart”. Even if you change nothing and stick with our standard configuration, these systems enter the build process once you place your order. There is a lead time due to several factors including component supply, order volume and general processing time. Please check the “Ships on” date shown under the product image while configuring. Once in your cart, your computer will display the “Estimated ship date” directly under the product name and links to view/edit customization and return policy. When selecting a shipping speed, please note shipping starts once your computer is built and shipped. Please allow 1 additional business day for clearing U.S. Customs.
- Lead-time: Other products we carry, while not built at order or customizable, do have a lead-time in order to be sourced to our warehouse and then shipped out to you. These are either products that are currently on backorder, newly released products on pre-order, or low volume/limited supply products that require an order to source them.
- HP Care Packs: Investment protection! Extend your coverage to 3 or even 4 years with enhanced coverage from an HP Care Pack. Our Care Packs are all electronically fulfilled, confirmed and registered through email. Nothing will be sent to you physically. More information on our Care Packs can be found here.
- Software: We offer several options for the software we carry including boxed with disc, boxed with no disc (download required), and electronic (download required). The boxed software requires shipment from our warehouse while the electronic software is sent after your order is confirmed through email.
- Gift cards: HP.com Store gift cards are either in electronic format (e-gift card) or physical card form. E-gift cards are fulfilled through email to your chosen recipient. Physical gift cards are sent through the mail and take 5 to 7 days to arrive.
Why does my laptop/desktop/workstation have a lead time/Estimated Ship Date?
Many of the PCs and workstations we sell at HP.com are built to order. That means, even if you change nothing in the configuration for your order, we send your order directly to our factory for building at that time. There is a lead time due to several factors including component supply, order volume and general processing time.
If you need a PC right away, please consider buying one of our Ready-to-Ship computers. These can be added to your cart directly and do not have a configuration step where you can select the components. Simply click “Add to cart”.
Please note that if any of our Ready-to-Ship products reflects a lead time, this is due to being either on backorder or preorder.
What is backorder?
Backorder means that we are accepting orders for a product, even though the product is not yet available in our inventory but is expected very soon. Therefore, there is a short lead-time and orders placed will by that later date shown. The expected ship date is shown on the product page and in the cart, once added.
What is pre-order?
Pre-order means that we are accepting orders for a new or coming-soon product, even though the product is not yet fulfillable and will be shipped at a later date. The expected ship date is shown on the product page and in the cart, once added.
