Choose from three flexible options3:
An industry-first service unmatched by any PC OEM
To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP offers the industry’s most advanced, out-of-band diagnosis and remediation technology that enables more PC issues to be fixed remotely than ever before5 with virtually no employee involvement – even if the PC won’t boot.4
Extensión de vida útil del dispositivo
Amplía la vida útil de dispositivos antiguos mejorando el desempeño y abordando los problemas más comunes que impiden la productividad de tu personal y el departamento de TI con el servicio de ampliación de la vida útil de los dispositivos HP. 7
Maximiza tu inversión en TI
Maximiza tu inversión en TI
Amplía tu presupuesto de TI mediante el aumento de la longevidad de los dispositivos, lo que te permite aplazar los costos de renovación sin comprometer el desempeño.
Alivia la carga de trabajo de TI
Alivia la carga de trabajo de TI
Mejora tu experiencia de computación permitiendo que HP mitigue proactivamente los problemas de desempeño y extienda el soporte para tu flota.
Reduce el impacto de tu flota
Reduce el impacto de tu flota
Contribuye con las metas de sustentabilidad al maximizar la vida útil de los recursos de TI, y al mismo tiempo reducir tu huella de carbono.8
Cobertura extra para lo inesperado9
Complementa tu servicio de soporte técnico con opciones personalizadas que permitan que tu fuerza laboral pueda trabajar desde cualquier lugar.
Protección contra daños accidentales
Repara o sustituye tu equipo en caso de caídas accidentales, derrames o sobrecargas eléctricas que dañen tu dispositivo.
Retención de materiales defectuosos
Mantén el control de los datos confidenciales. Conserva tu disco duro en el caso de que esté defectuoso y requiera sustitución durante el periodo de garantía. 10
Soporte en viajes
Brinda soporte para dispositivos en 90+ países de todo el mundo cuando los empleados viajan por negocios.
Reemplazo de la batería
Sustitución puntual de la batería cuando la batería del equipo original está fallando mediante dos prácticos métodos de sustitución: fuera de las instalaciones o in situ.
Eliminación de activos
Reutiliza o recicla los dispositivos de TI de cualquier proveedor que hayan alcanzado el final de su vida útil.
Paquete de soporte de periféricos
Añade cobertura adicional a un máximo de 6 accesorios que se conectan a tu hardware para facilitar tu entorno de trabajo desde cualquier lugar.
HP Priority Services
Mejora el desempeño de la TI empresarial con soporte global premium de expertos de HP que trabajan con tu personal de TI para abordar los desafíos tecnológicos, para que pueda volver rápidamente a la normalidad.
Footnotes and disclaimers
HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
- The updated Hardware Support services portfolio is available for select HP commercial PCs (desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. Service package features may vary by geography or hardware platform.
- .The Workforce Experience Platform is planned to be available in a future release in various tiers and with optional add-on solutions. The Workforce Experience Platform is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. Activation and restrictions may apply. Select HP Solutions requires an HP Insights agent for Windows, available for download at https://workforceexperience.hp.com/software. For full system requirements and services that require the agent, please visit https://workforceexperience.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience Platform is required. The platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
- HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows, Mac, & Android for predictive insights, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
- .Out-of-band diagnosis and remediation is available in North America (which includes the US and Canada), and EMEA markets (limited to specific countries) as an HP Care Pack for select HP commercial platforms that are Intel® vPro® and Intel® AMT enabled and are entitled to HP Essential Support (onsite support and optional device health insights for PCs only), HP Premium Support (predictive issue detection and alerts for PCs only) or HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only). Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
- Based on HP’s internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control and reimaging control as of 7/23/2024 compared to the top 5 PC OEMs according to IDC per 24CQ1 IDC PC WW Final Market Share Static Dashboard by HP PS Market Analysis and Planning.
- Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
- The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates. This service is available as a Care Pack when it is sold with new hardware or to existing devices by purchasing it within the existing Post Warranty eligibility window. See datasheet for complete details.
- TCO Certified, Impacts and Insights – Circular IT Management in Practice, June 9, 2020
- Sold separately or as an additional option. Accidental Damage Protection must be purchased at the time of device purchase. Other Care Packs must be purchased within 30 days of the device purchase.
- If Defective Media Retention is purchased, defective drives will be retained by the customer.
- Post-Warranty Support may be purchased to extend protection on already-owned devices.