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 Commercial
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HP Care Pack Services

Provide robust coverage and support options for your HP hardware to minimise impact on IT resources and budgets.

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Why choose HP Care Pack Services?

Our knowledgeable experts and prompt service work to minimise downtime by getting your devices working and your users back to business.

HP Certified Technicians

HP Certified Technicians

Certified HP technicians bring deep knowledge of HP devices to diagnose and solve problems fast.

Lower, more predictable IT costs

Lower, more predictable IT costs

Pair Care Packs with your devices from the start to better control your budget and avoid last-minute higher expenses.

Increased device 
uptime

Increased device 
uptime

Care Pack Services deliver diagnostic help or repairs quickly and conveniently to protect productivity.

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A proactive business approach

A proactive business approach

Make sure employees have the support they need—whether they’re in the office, working at home, or traveling internationally.

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Top Care Packs

HP offers an array of Care Packs with varied durations and service

levels to fit your organisation’s needs.

HP Next Business Day
Onsite Service

Protect employee productivity and business momentum while extending the value of your HP hardware investments. HP Next Day Onsite Service deploys experts to quickly resolve issues, so your people can get right back to work.

Brief

HP Accidental Damage
Protection Service

Protect your investment in HP devices—and avoid expensive out-of-pocket repair or replacement costs. HP Accidental Damage Protection provides full coverage for unexpected incidents, protecting your people and your business goals.

Brief

HP Travel
Support Service

When employees encounter technical issues while traveling, we provide quick, hassle-free resolution—with minimal impact on IT. HP Next Business Day Support for Travelers provides remote support that keeps projects and priorities on track.

View participating countries

Brief

Recover and
Restore Services

From data recovery to OS restoration to software assistance, we go beyond to save you time, hassle, and lost productivity. HP Recover & Restore Service quickly solves problems related to lost or damaged data on HP devices.

Brief

PC services

HP Printer Installation Service
with Network Setup

Stay focused on your central business objectives while we set up a completely integrated hardware environment. We even provide your IT administrator an overview of important tasks.

Data sheet

Brief

HP Next Business Day
Onsite Service

Select the support that is right for your business from coverage windows to next business day onsite1. HP will be there every step of the way with remote diagnostic support and onsite repair.

Data sheet

Brief

HP Exchange and Offsite Printer Repair Service

Have peace of mind knowing that each Care Pack includes remote troubleshooting, diagnostics, and issue resolution; with a variety of exchange or return options to meet your busy schedule. Easily return or exchange printers when issues cannot be resolved remotely.

Data sheet

Call to Repair and Exchange Service Data Sheet

HP Defective Media
Retention Service

HP specialises in recovering data at your site, so you can retain control of the hard drive while getting back to business. And if you need a replacement drive, HP can provide it.

Brief

PC services

Resources

Next Business Day 
Onsite Brief

Learn more about HP’s Next Business Day Onsite service when you download the brief. 

For PCs

For Print

Accidental Damage
Protection G2

Defective Media Retention (DMR) allows you to keep your hard drive if it is defective and requires replacement while under warranty.

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Installation Service
Datasheet

Learn more about installation of HP PCs and printers that are IT and user ready.

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HP Hardware Support
Exchange Service Brief

Learn more about coverage for eligible HP PCs, printers, multifunction printers and other HP-branded hardware products. 

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Disclaimers

© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

 

Product images are for illustration purposes only, product availability and colours may vary by country.

  1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
  2. For a full list of participating countries, please download our informative reference guide.