Memorial Day Sale
Save up to 67% on select HP tech, FREE shipping storewide.
Plus, 40% off Accidental Damage Protection, 30% off all commercial PC Care Packs.

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3 Year Next Business Day Exchange Hardware Support for LaserJet MFP M428

DIGITAL

  • Remote problem diagnosis and support
  • Replacement arrives the next business day[1]
  • Shipping costs included
  • Complete service coverageSee all Specs

3% back in HP Rewards
HP Care Packs are delivered electronicallySEE DETAILS
Product # UB9S0E
You won't be down for long with HP Next Business Day[1] Exchange Service. Get high quality remote troubleshooting assistance and, if needed, a replacement will arrive the next business day, with shipping included. Send your failed unit back to HP in pre-paid packaging.
Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

Fast exchange service made easy

We're ready to ship a replacement if needed. You'll get it the next business day[1] so you'll be back up and running fast, and we provide everything you need to ship your failed unit back to us.

Easy, no cost shipping

No need to worry about shipping costs - we have it covered for you.

Help is on the line

Take advantage of our expert support specialists ready to provide remote assistance.

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3 Year Next Business Day Exchange Hardware Support for LaserJet MFP M428 is rated 4.2 out of 5 by 13.
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Rated 1 out of 5 by Ihatethisprintermore from Can I give it 0 stars??? It's an absolute piece of crap. It takes forever to warm up. It constantly prints out random reports of status pages. It's so bad that I have to physically turn it off between printing jobs. Today it decided to change the language on the screen. I could not possibly hate this printer more!!!
Date published: 2021-09-09
Rated 5 out of 5 by Honeybee Helper from Exceptional Tech Support When I called to some help coordinating the scanning to my laptop, I found my warranty had expired, so I purchased an extended warranty. As alway, the support I received from HP was great! The agent was patient, explained everything and my problem was solved. I was cursed with Brother printers for years. The smartest hardware decision I ever made was switching to HP.
Date published: 2021-03-01
Rated 5 out of 5 by Win Brad from Always working I love the idea of the care package. If I have a problem that can't be fixed over the internet, they send me a new printer
Date published: 2021-02-11
Rated 5 out of 5 by vl66 from HP LaserJet Pro MFP M428fdw I replaced my 20-year old LaserJet 4050N, which was till going strong, However, since I am working from home, I wanted to share between work and home computer. For some reason the 20-year old HP 600N gigabit ethernet card would not work.. I finally replaced with this new printer/fax/scanner. What amazed me is ease of installation. The new printer immediately recognized my network. I shared printer with my work and home PCs. Works great. Very fast!
Date published: 2020-08-20
Rated 5 out of 5 by Trish 2020 from Great Features!!! I’m still learning a lot about my new printer but what I’ve learned thus far I love love love. My only complaint is that it does not have a legal size glass for copying long papers.
Date published: 2020-04-07
Rated 4 out of 5 by stone heart from Product + Documentation + Service I am pleased with the product but find documentation like hard copy of warranty and Manuals which used to accompany a great product are now lacking and greatly missed. The substitute alternative to seek "live help" from phone service discussion turn into very time consuming calls to technical customer service technicians whose accents are often difficult to understand and or are difficult to slow down in order for a client to ask "in process" questions to elaborate technical explanations. I have also experienced difficulty getting back to the correct "service connection.
Date published: 2020-02-22
Rated 5 out of 5 by CCM WORK from Assurance Comes in handy with a next business day replacement
Date published: 2020-01-27
Rated 5 out of 5 by Cocolallais4me from I just bought this and am super excited! Glad to have this if I need it
Date published: 2019-09-15
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Return and exchange information
HP.com will accept returns or exchanges for this product up to 30 days from the date of delivery. A 15% restocking fee may apply. For details, please visit: https://www.hp.com/us-en/shop/cv/returnsandexchanges.