Digital software help

How will I receive my digital software?

Instructions and a product key for any digital software purchased from the HP.com Store will be emailed to you using the email address used during checkout.

When will I receive the email with download instructions and product key?

  • Your email will be sent within 1 day of order acceptance and typically within 1 to 3 business hours.

What if I ordered more than one software title?

You will receive one email per digital download software title. So, if you ordered 3 different software titles, you can expect 3 emails.

Where is my digital software email?

Please see the timing information in the question above. The subject of the email will be: "Your digital software to download - HP order H#########".

Based on the timing, if you should have the email already but still can't find it, please check your junk, spam and clutter email folders. If not found there, please double check the email address on your order and check that you are looking in the right place. Many people have more than one email address.

What if my email address is wrong or I still cannot find the message?

Our customer service team will be able to assist you – see our Contact Us page.

Also, if you have problems with downloading the software, please check the download instructions (in the email with your key), reach out to the software company’s support, or contact us.

What if I lose or delete the email and need to access my product key again?

Our customer service team will be able to assist you and resend the software instructions and key to the email address on the order – see our Contact Us page.

Is digital software returnable?

No, digital software is not returnable.

What if I need help using the software?

Please refer to the software maker's website or online help information.

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Disclaimer

Offers subject to change, not combinable with all other offers, and exclusions may apply, while supplies last. HP may impose a purchase quantity limit (for example, 3 units per order). Taxes, shipping, and other fees may apply as applicable. HP reserves the right to cancel orders arising from pricing or other errors. Prices, specifications, availability, and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s strikethrough price is HP’s MSRP, which is HP’s suggested retail price for authorized channel partners, based on a number of factors, including but not limited to manufacturing and component parts.  The MSRP may not be the prevailing market price or regular retail price.

Microsoft and Windows are US registered of Microsoft Corporation. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Intel Evo, Intel Optane, Iris, Itanium, MAX, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

Earn HP Rewards on select products from the following categories: Laptops, Desktops, Printers, Business PC’s, select Accessories, and select Ink, Toner & Paper. Exclusions apply, and program membership required. See details HP Rewards

The personal information you provide will be used according to the HP Privacy Statement

✦America’s most trusted printer brand: Based on 2022 semi-annual internal brand surveys commissioned by HP.

*3 years of ink included for skus with 8000 or more total pages based upon 200 pages per month of HP Smart Tank customers’ usage. 3 years of ink included for skus with 6000 total pages based upon 167 pages per month of HP Smart Tank customers’ usage. Actual yield varies considerably based on content of printed pages and other factors. Average yield based on ISO/IEC 24711 or HP testing methodology and continuous printing. Some ink from included bottles is used to start up the printer. For details, see: www.hp.com/go/learnaboutsupplies. Commissioned by HP Inc., this Keypoint Intelligence consumer study determined that HP inkjet tank printers provide the best everyday print quality compared to competitive inkjet tank printers from Brother, Canon, and Epson. All devices are available in the market and are currently active. Prices range from $199 to less than $500 and all competitive products fall within the same category as the HP printers. The competitors were chosen because they represent the top 80% of the competitive landscape for 3:1 and 4:1 wireless A4 inkjet tank printers under $500 USD, as reported by the IDC Quarterly Hardcopy Peripherals Tracker-Final Historical CYQ3 2025. Samples were printed in the United States and then reviewed by consumers in the US, Mexico, the United Kingdom, and China. Details: www.keypointintelligence.com/hpbesteverydayprintquality.

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

++Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $3,000-$250,000 on a 36-month term. Fair Market Value deals only. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 04/30/2026 and funded by 05/29/2026. The advertised opportunity is intended as a lease and not as a loan. The lessor will own the leased equipment. The terms and conditions of the lease contract control, and you may be required to pay renewal payments, purchase options, return fees, and other amounts. The promotional rate does not represent an annual percentage rate. The total of all lease payments and any renewal payments or purchase option is likely to exceed any cash price initially offered.

^^^Free sheet organizer promotion is on the T850 DesignJet printers. This offer is combinable with standalone instant rebate savings. This promotion is not combinable with any of HP’s Trade-In promotions. Purchases by HP resellers and internal HP orders are ineligible. HP may modify or withdraw this promotion at any time. Offer valid through 2/14/26 or while supplies last.

+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of November 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

Credit account offers are subject to credit approval.

HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.

*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

1Up to 34 hours local video playback requires unit configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage. Available on select display configurations. Battery life tested by HP using continuous FHD video playback, 2K OLED non-touch display, 200 nits for the HP OmniBook 5 16" model, system audio level as image default, player audio level at 100%, played full-screen from local storage, headphone attached or through speaker (if no audio jack port), wireless on but not connected. Actual battery life will vary depending on configuration and maximum capacity will naturally decrease with time and usage. Starting in July 2025, the HP OmniBook 5 14" inch model (configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage) may be able to achieve up to 34 hours of local video playback at 200 nits as a result of power consumption improvements to its panel.

Get 1 additional month of Instant Ink free with code TAXTIME26: One additional free month of HP Instant Ink. Use promo code TAXTIME26 upon enrolling to HP Instant Ink by 03/31/2026 to get one additional month free of HP Instant Ink. HP Instant Ink sign-up must be completed for the applicable enrollment type (e.g., within 7 days of setting up an Instant Ink-enabled printer) as per the instructions that came with the printer. Offer valid only on HP Instant Ink eligible printers. Limited to one promo code per printer. Offer cannot be redeemed for cash. Requires online enrollment, valid credit/debit card, email address, and Internet connection to printer. Unless the service is cancelled by you within the offer period online at hpinstantink.com, a monthly service fee, based on the plan chosen, plus tax and any applicable additional fee will be charged to your credit/debit card at the end of the offer period

*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.

Source: 2025 ACSI® Survey of customers rating their own computer manufacturer. HP was ranked #1 for customer satisfaction. ACSI and its logo are registered trademarks for the American Customer Satisfaction Index LLC. For more about ACSI, visit theacsi.org.