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The Basics Subscription and Account Management

SmartFriend Frequently Asked Questions

The Basics

What is HP SmartFriend?

HP SmartFriend provides simple answers to all your tech questions for any device or brand with round-the-clock expert support. Call us anytime and quickly connect to a real person who can help resolve your tech issue. With one less thing to worry about, you can have total peace of mind.

What are the benefits of HP SmartFriend?

HP SmartFriend delivers total peace of mind by providing a dedicated phone number to quickly get support regardless of how big or small your issue is. Anytime you need us you'll have access to tech support. You can contact HP SmartFriend by calling 1-844-814-1800 (U.S.).

Our most common issues we resolve are:

  • Internet connection
  • PC, printer, accessory, and email setup and troubleshooting
  • Operating system, driver, and software updates
  • Device health optimization
  • Virus, spyware, and malware removal assistance
  • PC migration and back up assistance
  • PC startup and other common errors

How does remote access work?

Often to resolve an issue, HP SmartFriend agents will need to remotely access your device with your permission. We use a 128-bit encrypted connection establishing a unique, secure one-to-one session that prevents others from viewing or accessing the session. You are always in control and for any reason you can end the session.

Once my remote session is complete, can HP access my device?

Once your session has ended, HP SmartFriend has no ability to access your device without your permission. HP SmartFriend agents can only access your device when you request help and grant permission.

How often can I call HP SmartFriend?

You can call HP SmartFriend as much as you'd like if you're a current subscriber or have pre-paid for the service. However, our one-time service plan, will help you resolve a single issue. Please see our Terms of Service for details.

When can I call HP SmartFriend?

HP SmartFriend agents are available 24 hours, 7 days a week, 365 days a year at 1-844-814-1800 (U.S.).

I travel a lot; can I still contact HP SmartFriend?

Yes, you can contact HP SmartFriend by calling 1-844-814-1800 (U.S.). There may be additional charges for international calls outside the US. Please, check with your service provider for specific international calling rates and fees.

What language(s) does HP SmartFriend support?

English only at this time.

How quickly can I expect to have my issue resolved by an HP SmartFriend agent?

Our agents work as quickly as possible to resolve your issue. Resolution time varies based on troubleshooting steps and the complexity of the issue.

Can HP SmartFriend give me tips on how to use my device and software?

HP SmartFriend agents can provide instructions on how to use software and features of your device.

Is my device eligible for HP SmartFriend support?

We support most personal consumer devices including computers, tablets, printers and their accessories regardless of the brand, including:

  • Microsoft® Windows-based operating system (version 10 or greater, includes laptops, desktops and tablets
  • MacOS (version 11 or greater, includes both laptops and desktops
  • ChromeOS, Android OS (version 11 or greater)
  • Apple iOS (version 12.5.7 and greater)
  • All licensed, updated software that meets its hardware and OS requirements
  • Accessories such as printers, mice, keyboards, headsets, and routers.

Subscription and Account Management

How do I make changes to my HP SmartFriend subscription?

You can easily update your personal information and payment details for your HP SmartFriend service via the My Subscriptions page (sign-in required).

How do I cancel my HP SmartFriend subscription?

You may cancel your HP SmartFriend subscription at any time through the following methods:

  • Online through the My Subscriptions page (sign-in required)
  • Phone by calling 1-866-211-5207

You have a 30-day window to cancel without penalty fees and changes made to your subscription must be made 48 hours in advance of the scheduled payment processing date to reflect prior to the next scheduled payment. Upon cancellation, you will no longer be charged. Please see our Terms of Service for full details.

*See our Terms of Service for more details.

©Copyright 2023 HP Development Company, L.P. The information contained in is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
4AA8-0171ENUS - March 2024

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Offers subject to change, not combinable with all other offers, and exclusions may apply, while supplies last. HP may impose a purchase quantity limit (for example, 3 units per order). Taxes, shipping, and other fees may apply as applicable. HP reserves the right to cancel orders arising from pricing or other errors. Prices, specifications, availability, and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

✻HP’s strikethrough price is HP’s MSRP, which is HP’s suggested retail price for authorized channel partners, based on a number of factors, including but not limited to manufacturing and component parts.  The MSRP may not be the prevailing market price or regular retail price.

Microsoft and Windows are US registered of Microsoft Corporation. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Intel Evo, Intel Optane, Iris, Itanium, MAX, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

Earn HP Rewards on select products from the following categories: Laptops, Desktops, Printers, Business PC’s, select Accessories, and select Ink, Toner & Paper. Exclusions apply, and program membership required. See details HP Rewards

The personal information you provide will be used according to the HP Privacy Statement

✦America’s most trusted printer brand: Based on 2022 semi-annual internal brand surveys commissioned by HP.

*3 years of ink included (for skus with 8000 total pages: ST 5104, ST 7002, 7302 and 7601) based upon 200 pages per month of HP Smart Tank customers’ usage. 3 years of ink (for skus with 6000 total pages: ST 5000, 5101, 5102, 5103, ST 651, 570, ST 6001, ST 7001, 7301, 7602) based upon 167 pages per month of HP Smart Tank customers’ usage. Actual yield varies considerably based on content of printed pages and other factors. Average yield based on ISO/IEC 24711 or HP testing methodology and continuous printing. Some ink from included bottles is used to start up the printer. For details, see: www.hp.com/go/learnaboutsupplies. Commissioned by HP Inc., this Keypoint Intelligence consumer study determined that HP inkjet Tank printers provide the best everyday print quality compared to competitive inkjet tank printers from Brother, Canon, and Epson. Two different inkjet printers were used for each brand. All devices are available in the market and are currently active. Prices range from $180 to less than $400 and all competitive products fall within the same category as the HP printers. The competitors were chosen because they represent the top 80% of the competitive landscape for 3:1 and 4:1 wireless A4 inkjet tank printers under $450 USD, as reported by the IDC Quarterly Hardcopy Peripherals Tracker-Final Historical CYQ2 2024. Samples were printed in the United States and then reviewed by consumers in the US, the United Kingdom, and Japan. Details: www.keypointintelligence.com/hpbesteverydayprintquality

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

++Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $3,000-$250,000 on a 36-month term. Fair Market Value deals only. The 2.99% is on a stream of payments, and the actual yield to GreatAmerica Financial Services may vary. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 07/31/25 and funded by 08/31/25. Contact an advisor for details. +1-(888)-860-9635.

+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of November 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

Credit account offers are subject to credit approval.

HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.

*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

Save $30 on select printers when you buy any PC: $30 instant savings is available to end-user customers who purchase both a new HP qualifying printer (1W2Y9A#B1H, 1W2Y8A#B1H, B63JSA#B1H, B63K3A#B1H, 53N95A#B1H, CZ993A#B1H, CZ992A#B1H, 537P6A#B1H, 40Q35A#B1H, 40Q51A#B1H, 403X0A#B1H, 404M0A#B1H, 1F3Y0A#B1H, 5D1B2A#B1H, 7XV38A#B1H, 2H0B9A#B1H, 28B49A#B1H, 28B70A#B1H, 28B98A#B1H, 6GW99F#BGJ, 6GX01F#BGJ, 3G650F#BGJ, 3G628F#BGJ, 9D2X4F#BGJ, 499Q9F#BGJ, 499Q5F#BGJ, 499Q3F#BGJ, 2Z599F#BGJ, 2Z600F#BGJ, 2Z601F#BGJ, 2Z618F#BGJ, 2Z619F#BGJ, 4RA85F#BGJ, 4RA86F#BGJ, 4RA81F#BGJ, 4RA82F#BGJ) and any new HP notebook or desktop PC in the same transaction. This offer is combinable with standalone instant rebate savings. This offer does not apply to HP demo or refurbished products. This promotion is NOT combinable with any of HP’s Trade-In promotions. Purchases by HP resellers and internal HP orders are ineligible. HP may modify or withdraw this promotion at any time. Offer valid through December 27, 2025.

1Up to 34 hours local video playback requires unit configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage. Available on select display configurations. Battery life tested by HP using continuous FHD video playback, 2K OLED non-touch display, 200 nits for the HP OmniBook 5 16" model, system audio level as image default, player audio level at 100%, played full-screen from local storage, headphone attached or through speaker (if no audio jack port), wireless on but not connected. Actual battery life will vary depending on configuration and maximum capacity will naturally decrease with time and usage. Starting in July 2025, the HP OmniBook 5 14" inch model (configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage) may be able to achieve up to 34 hours of local video playback at 200 nits as a result of power consumption improvements to its panel.

*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.

✭Source: 2025 ACSI® Survey of customers rating their own computer manufacturer. HP was ranked #1 for customer satisfaction. ACSI and its logo are registered trademarks for the American Customer Satisfaction Index LLC. For more about ACSI, visit theacsi.org.