Need Help with a Delivery Issue?

Need Help with a Delivery Issue?

We are here to make things right.
Whether your order is missing, damaged, or you received the wrong product, you can report the issue online quickly and easily.

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STEP 1

Choose how you want to access your order. Use your order details or login to your account.

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STEP 2

Once logged in, go to "My Order" and locate the order number you need to report. Entering the order details will automatically direct you to the order detail page.

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STEP 3

Once your order is located, select "Get Order Help" and you'll be able to select the type of issue, add comments, and your desired outcome.

To help us resolve your issue as quickly as possible, please keep the following in mind:

  • All delivery issues must be reported within 10 days of delivery or of the last scan of the package tracking.
  • If you received a damaged product, please take clear photos of the damaged product including both outer and inner packaging as our Order Support Team may need these for claims purposes, and we'll let you know if needed through email. (Please note: attaching files to the case form is not supported this time.)
  • For incorrect product received, take a photo of the product number and/or serial number (if applicable). These will be helpful for our Order Support Team to verify and resolve the issue.
  • Once your request is submitted, you'll receive a confirmation email with your case details.
  • A member of our Order Support Team will review your case within 4 business hours.
  • You will receive email notifications as we review and update your case.
Continue to Create a Case


Order Delivery FAQs

  • Before reporting a missing order, please:

    • Check around your property (front/back door, porch, or mailbox)
    • Ask others who may have accepted the package on your behalf such as neighbors, family members, a front desk, or building reception.
    • If not found, please create a case HERE.
    • A Police report may be required in order to handle your claim.

  • Please wait until the estimated delivery date has passed before reporting a delay. Orders can sometimes arrive near the end of the delivery window.

  • Address changes are time-sensitive. Once an order has shipped, we have a very limited window to correct it with the carrier. Address corrections are merely an attempt and are not guaranteed to be always successful. If the update doesn't reach the carrier in time, the package may still be delivered to the original address, experience delays, be returned to the shipper, or potentially go missing.

  • The shipment may require a signature upon delivery, depending on several factors such as the product type, order value, and delivery location. If you're unavailable and a signature is required, any adult at the same address can accept and sign for the delivery on your behalf. Deliveries to business addresses typically require a signature upon receipt.

  • Orders are generally shipped directly to the address provided and are not available for pickup at the carrier's location. However, in certain cases, we may be able to make an exception. Please create a case HERE and we'll check if this option is available for your order.

    • Missing or Wrong Items - Your order may have been shipped in multiple packages and still be in transit.
    • To see the status of your entire order and verify if there are additional packages still in transit, please check your online order status by logging in to your HP Store account or by entering your order number, email and last 4 digits of your phone number.
    • If your entire order has arrived and something is missing or wrong, first please verify the items that you have received against the information on your invoice or your Order Confirmation email.
    • You can view and download a copy of your invoice online.
    • If you still can't locate a missing item or have a different item than listed on your order, create a case HERE.

  • If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact HP Customer Support.

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Offers subject to change, not combinable with all other offers, and exclusions may apply, while supplies last. HP may impose a purchase quantity limit (for example, 3 units per order). Taxes, shipping, and other fees may apply as applicable. HP reserves the right to cancel orders arising from pricing or other errors. Prices, specifications, availability, and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

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Earn HP Rewards on select products from the following categories: Laptops, Desktops, Printers, Business PC’s, select Accessories, and select Ink, Toner & Paper. Exclusions apply, and program membership required. See details HP Rewards

The personal information you provide will be used according to the HP Privacy Statement

✦America’s most trusted printer brand: Based on 2022 semi-annual internal brand surveys commissioned by HP.

*3 years of ink included (for skus with 8000 total pages: ST 5104, ST 7002, 7302 and 7601) based upon 200 pages per month of HP Smart Tank customers’ usage. 3 years of ink (for skus with 6000 total pages: ST 5000, 5101, 5102, 5103, ST 651, 570, ST 6001, ST 7001, 7301, 7602) based upon 167 pages per month of HP Smart Tank customers’ usage. Actual yield varies considerably based on content of printed pages and other factors. Average yield based on ISO/IEC 24711 or HP testing methodology and continuous printing. Some ink from included bottles is used to start up the printer. For details, see: www.hp.com/go/learnaboutsupplies. Commissioned by HP Inc., this Keypoint Intelligence consumer study determined that HP inkjet Tank printers provide the best everyday print quality compared to competitive inkjet tank printers from Brother, Canon, and Epson. Two different inkjet printers were used for each brand. All devices are available in the market and are currently active. Prices range from $180 to less than $400 and all competitive products fall within the same category as the HP printers. The competitors were chosen because they represent the top 80% of the competitive landscape for 3:1 and 4:1 wireless A4 inkjet tank printers under $450 USD, as reported by the IDC Quarterly Hardcopy Peripherals Tracker-Final Historical CYQ2 2024. Samples were printed in the United States and then reviewed by consumers in the US, the United Kingdom, and Japan. Details: www.keypointintelligence.com/hpbesteverydayprintquality

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

++Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $3,000-$250,000 on a 36-month term. Fair Market Value deals only. The 2.99% is on a stream of payments, and the actual yield to GreatAmerica Financial Services may vary. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 07/31/25 and funded by 08/31/25. Contact an advisor for details. +1-(888)-860-9635.

+Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of November 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

Credit account offers are subject to credit approval.

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*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

Save $30 on select printers when you buy any PC: $30 instant savings is available to end-user customers who purchase both a new HP qualifying printer (1W2Y9A#B1H, 1W2Y8A#B1H, B63JSA#B1H, B63K3A#B1H, 53N95A#B1H, CZ993A#B1H, CZ992A#B1H, 537P6A#B1H, 40Q35A#B1H, 40Q51A#B1H, 403X0A#B1H, 404M0A#B1H, 1F3Y0A#B1H, 5D1B2A#B1H, 7XV38A#B1H, 2H0B9A#B1H, 28B49A#B1H, 28B70A#B1H, 28B98A#B1H, 6GW99F#BGJ, 6GX01F#BGJ, 3G650F#BGJ, 3G628F#BGJ, 9D2X4F#BGJ, 499Q9F#BGJ, 499Q5F#BGJ, 499Q3F#BGJ, 2Z599F#BGJ, 2Z600F#BGJ, 2Z601F#BGJ, 2Z618F#BGJ, 2Z619F#BGJ, 4RA85F#BGJ, 4RA86F#BGJ, 4RA81F#BGJ, 4RA82F#BGJ) and any new HP notebook or desktop PC in the same transaction. This offer is combinable with standalone instant rebate savings. This offer does not apply to HP demo or refurbished products. This promotion is NOT combinable with any of HP’s Trade-In promotions. Purchases by HP resellers and internal HP orders are ineligible. HP may modify or withdraw this promotion at any time. Offer valid through December 27, 2025.

1Up to 34 hours local video playback requires unit configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage. Available on select display configurations. Battery life tested by HP using continuous FHD video playback, 2K OLED non-touch display, 200 nits for the HP OmniBook 5 16" model, system audio level as image default, player audio level at 100%, played full-screen from local storage, headphone attached or through speaker (if no audio jack port), wireless on but not connected. Actual battery life will vary depending on configuration and maximum capacity will naturally decrease with time and usage. Starting in July 2025, the HP OmniBook 5 14" inch model (configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage) may be able to achieve up to 34 hours of local video playback at 200 nits as a result of power consumption improvements to its panel.

*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.

✭Source: 2025 ACSI® Survey of customers rating their own computer manufacturer. HP was ranked #1 for customer satisfaction. ACSI and its logo are registered trademarks for the American Customer Satisfaction Index LLC. For more about ACSI, visit theacsi.org.