Need Help with a Delivery Issue?

Need Help with a Delivery Issue?

We are here to make things right.
Whether your order is missing, damaged, or you received the wrong product, you can report the issue online quickly and easily.

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STEP 1

Choose how you want to access your order. Use your order details or login to your account.

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STEP 2

Once logged in, go to "My Order" and locate the order number you need to report. Entering the order details will automatically direct you to the order detail page.

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STEP 3

Once your order is located, select "Get Order Help" and you'll be able to select the type of issue, add comments, and your desired outcome.

To help us resolve your issue as quickly as possible, please keep the following in mind:

  • All delivery issues must be reported within 10 days of delivery or of the last scan of the package tracking.
  • If you received a damaged product, please take clear photos of the damaged product including both outer and inner packaging as our Order Support Team may need these for claims purposes, and we'll let you know if needed through email. (Please note: attaching files to the case form is not supported this time.)
  • For incorrect product received, take a photo of the product number and/or serial number (if applicable). These will be helpful for our Order Support Team to verify and resolve the issue.
  • Once your request is submitted, you'll receive a confirmation email with your case details.
  • A member of our Order Support Team will review your case within 4 business hours.
  • You will receive email notifications as we review and update your case.
Continue to Create a Case


Order Delivery FAQs

  • Before reporting a missing order, please:

    • Check around your property (front/back door, porch, or mailbox)
    • Ask others who may have accepted the package on your behalf such as neighbors, family members, a front desk, or building reception.
    • If not found, please create a case HERE.
    • A Police report may be required in order to handle your claim.

  • Please wait until the estimated delivery date has passed before reporting a delay. Orders can sometimes arrive near the end of the delivery window.

  • Address changes are time-sensitive. Once an order has shipped, we have a very limited window to correct it with the carrier. Address corrections are merely an attempt and are not guaranteed to be always successful. If the update doesn't reach the carrier in time, the package may still be delivered to the original address, experience delays, be returned to the shipper, or potentially go missing.

  • The shipment may require a signature upon delivery, depending on several factors such as the product type, order value, and delivery location. If you're unavailable and a signature is required, any adult at the same address can accept and sign for the delivery on your behalf. Deliveries to business addresses typically require a signature upon receipt.

  • Orders are generally shipped directly to the address provided and are not available for pickup at the carrier's location. However, in certain cases, we may be able to make an exception. Please create a case HERE and we'll check if this option is available for your order.

    • Missing or Wrong Items - Your order may have been shipped in multiple packages and still be in transit.
    • To see the status of your entire order and verify if there are additional packages still in transit, please check your online order status by logging in to your HP Store account or by entering your order number, email and last 4 digits of your phone number.
    • If your entire order has arrived and something is missing or wrong, first please verify the items that you have received against the information on your invoice or your Order Confirmation email.
    • You can view and download a copy of your invoice online.
    • If you still can't locate a missing item or have a different item than listed on your order, create a case HERE.

  • If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact HP Customer Support.

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We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page (Click Here to log in). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

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The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

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Business Solutions Laptops & Desktops

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.My HP Rewards

“Best All In One Printer” and “the easiest printer you’ve ever had to set up” from Wirecutter. ©2020 The Wirecutter, Inc.. All rights reserved. Used under license. https://www.nytimes.com/wirecutter/reviews/best-all-in-one-printer/

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.
Intel Processor: Intel's numbering is not a measurement of higher performance.
AMD Processor: AMD's model numbering is not a measurement of clock speed. Dual/Quad/Triple Core is a new technology designed to improve performance of multithreaded software products and hardware-aware multitasking operating systems and may require appropriate operating system software for full benefit. Not all customers or software applications will necessarily benefit from use of this technology.
Hard Drive: Actual formatted capacity is less. A portion of the hard drive is reserved for system recovery software — for notebooks up to: 30GB (Windows 8.1 & Windows 7), 12GB (MCE); for desktops up to: 30GB (Windows 8.1), 14GB (Windows 7), 12GB (MCE). For hard drives and storage drives 1GB = 1 billion bytes and 1TB = 1 trillion bytes.
HD (High Definition) content required to view HD images
Blu-ray Drive requires the following disclaimer: As Blu-ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. This Blu-ray drive does not support writing to ultra-high speed CDRW media (16X to 32X advertised performance). HD-DVD movies cannot be played on this PC
Wireless LAN: Wireless access point and Internet service required and not included.

**Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

*HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

++ Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $5,000-$250,000 on a 36-month term. Fair Market Value deals only. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 10/31/2026 and funded by 11/30/2026. The advertised opportunity is intended as a lease and not as a loan. The lessor will own the leased equipment. The terms and conditions of the lease contract control, and you may be required to pay renewal payments, purchase options, return fees, and other amounts. The promotional rate does not represent an annual percentage rate. The total of all lease payments and any renewal payments or purchase option is likely to exceed any cash price initially offered.

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Credit account offers are subject to credit approval.

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*Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.