Top questions
Is HP+ a subscription?
HP+ is not a subscription. It is a cloud-based printing solution embedded in select HP printers. There are no costs specifically associated with HP+ beyond the initial purchase of the printer.
Are there costs associated with HP+?
There are no costs specifically associated with HP+ beyond the initial purchase of the printer.
Do I have to keep my InstantInk subscription for HP+ to continue working?
No. Customers can choose to participate in Instant Ink, which provides convenience and cost savings of up to 50 percent3,4, or purchase Original HP Ink or Toner directly from the retailer of their choice. HP+ printers requires the use of Original HP Ink or Toner to operate even after expiration of the Instant Ink trial.
All FAQs
What do I get with HP+?
With HP+, you get all the innovation included with standard print hardware plus exclusive solutions and incentives.
HP+ has the following exclusive benefits:
An extended HP warranty1 for additional peace of mind
Up to 6 months of HP Instant Ink included 5,6. HP Instant Ink is a subscription service that ensures new ink or toner cartridges are delivered to your door before you ever run out2. After trial ended, a monthly fee will be charged automatically unless cancelled
New connected cloud that automatically detects and fixes connectivity issues7
New Smart Security settings monitoring system that detects and helps mitigate malware attacks7
New native in-OS printing to print from virtually anywhere on any device7
New Private Pickup feature releases documents only when you are at the printer
How do I get HP+?
Buy an HP+ enabled printer. Confirm or activate HP+ during printer set-up. Optionally, sign-up for Instant Ink trial within 7 days of setting up the printer5,6.
What are the requirements of HP+?
HP+ requires an HP account, Internet connection, and use of Original HP Ink or Toner for the lifetime of the printer. Once activated, HP+ is embedded in the device and will require the use of Original HP Ink or Toner for the lifetime of the printer.
Is HP+ a subscription?
HP+ is not a subscription. It is a cloud-based printing solution embedded in select HP printers. There are no costs specifically associated with HP+ beyond the initial purchase of the printer.
Are there costs associated with HP+?
There are no costs specifically associated with HP+ beyond the initial purchase of the printer.
Do I have to keep my Instant Ink subscription for HP+ to continue working?
No. Customers can choose to participate in Instant Ink, which provides convenience and cost savings of up to 50 percent3,4, or purchase Original HP Ink or Toner directly from the retailer of their choice. HP+ printers requires the use of Original HP Ink or Toner to operate even after expiration of the Instant Ink trial.
Is my printer eligible for HP+?
Currently, HP+ is available with the HP LaserJet M200 Series, HP OfficeJet Pro 8000e and 9000e Series, DeskJet 2700e and 4100e Series, and ENVY 6000e and 6400e Series. HP+ eligible printers can be identified with a small letter “e” at the end of the product code. You can expect to see HP+ expand to more countries and printers over time.
What if I don’t want HP+?
HP customers have options when purchasing HP printers. There are functionally equivalent HP printers available without HP+.
To buy the HP LaserJet M200 Series printer without HP+, you can purchase the standard version of the printer. To learn more, visit www.hp.com/standard.
For HP OfficeJet Pro 8000e and 9000e Series printers, DeskJet 2700e and 4100e Series, and ENVY 6000e and 6400e Series, a customer can choose to skip HP+ activation during printer setup. Skipping HP+ activation at set up means that a customer cannot access HP+ benefits.
What is HP standard?
HP standard printers are printers available without the benefits of HP+. HP standard printers, however, are intended to work only with cartridges that have a new or reused HP chip or circuitry, and they use dynamic security measures to block cartridges using a non-HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked. A reused HP chip or circuitry enables the use of reused, remanufactured, and refilled cartridges.
Disclaimers
- HP+ smarter printing system: Utilizing technology in the HP+ system and compared to HP standard consumer printers without HP+. HP+ printers are ready when you are with improved connectivity utilizing Smart Driver and Print/Scan Doctor technology, more secure with Smart Security technology, and more productive through HP Smart Advance features included.
- Never run out: Based on plan usage, Internet connection to eligible HP printer, valid credit/debit card, email address, and delivery service in your geographic area.
- Saving claim (ink): Based on monthly subscription cost of HP Instant Ink 700-page plan without purchase of additional sets of pages compared to cost per page (CPP) to print ISO/IEC 24711 pages on most HP, A4 color inkjet cartridge printers and MFPs. Comparative printers are priced at or below the most expensive HP Instant-Ink eligible printer in each country using local currency, annually. Sale prices not considered for this study. Average CPP per country used to determine percent savings versus CPP for HP Instant Ink. HP Ink Advantage printers, printers sold through contract, and other printers which only use XL cartridges excluded due to non-standard hardware & supplies model. Keypoint Intelligence annual study commissioned by HP. Printers selected by market share in IDC Quarterly Hardcopy Peripherals. www.keypointintelligence.com/HPInstantInk.
- Savings claim toner (mono): Based on monthly subscription cost of HP Instant Ink monochrome toner service 1500-page plan without purchase of additional sets of pages compared to cost per page (CPP) to print ISO/IEC 24711 pages on most in-class, HP A4 monochrome laser printers and MFPs. Comparative printers are priced at or below the most expensive HP Instant Ink-eligible laser printer in each country using local currency, as of September 2022. Sale prices not considered for this study. Average CPP per country used to determine percent savings versus CPP for HP Instant Ink. HP printers that use original, standard-capacity, integrated toner cartridges (toner and drum in one cartridge) were included in the comparison. XL cartridges and printers sold through contract excluded due to non-standard hardware & supplies model. Keypoint Intelligence October 2022 study commissioned by HP. Printers selected by market share in IDC Quarterly Hardcopy Peripherals Tracker – Final Historical 2022Q2. www.keypointintelligence.com/HPInstantInk
- Free Trial Disclaimer (Ink): HP Instant Ink sign up required. HP Instant Ink not available in all countries. Subject to monthly page limit of 700. Must complete HP Instant Ink signup within 7 days of setting up the printer with the HP-recommended setup process as indicated in the instructions that came with your printer. Unless service is cancelled within the promotional period online at hpinstantink.com, a monthly service fee, based on the plan chosen, plus overage fees will be charged to your credit/debit card. Customer will be charged for any overage fees at the end of each month in the promotional period. One offer redeemable per printer. Trial offer with HP Instant Ink subject to change after 31.12.2024. Offer cannot be redeemed for cash. Setup Offer may be combined with other offers; see terms and conditions of the other offer for more details. Requires a valid credit/debit card, an email address, and Internet connection to printer. See additional offer information available during online signup process. For service details, see http://www.hpinstantink.com.
- Free Trial Disclaimer (toner): HP Instant Ink sign up required. HP Instant Ink not available in all countries. 1,500 pages/month limit. Free months offer with HP Instant Ink subject to change after 31.10.2024. Must complete HP Instant Ink signup within 7 days of setting up the printer with the HP-recommended setup process as indicated in the instructions that came with your printer. Use of in-box toner cartridge is included in period of offer. One offer redeemable per printer. Not redeemable for cash. Setup Offer may be combined with other offers; see terms and conditions of other offer for more details. Requires a valid credit/debit card, email address, and Internet connection to printer. Unless service is cancelled within the promotional period online at hpinstantink.com, a monthly service fee, based on the plan chosen, plus tax and overage fees will be charged to your credit/debit card. Customer will be charged for any overage fees and applicable taxes at the end of each month in the promotional period. See additional offer information during online signup. For service details, see hpinstantink.com.
- HP Smart app: Requires the HP Smart app download. For details on local printing requirements see www.hp.com/go/mobileprinting. Certain features/software are available in English language only, and differ between desktop and mobile applications. Subscription may be required; subscription may not be available in all countries. See details at www.hpsmart.com. Internet access required and must be purchased separately. HP account required for full functionality. List of supported operating systems available in app stores. Fax capabilities are for sending a fax only. HP Smart Advance is not available in all countries. For more information, see www.hpsmart.com.
- Dual-band Wi-Fi™: Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only. Learn more at hp.com/go/mobileprinting. Wi-Fi is a registered mark of Wi-Fi Alliance®. Supports both 5.0 GHz and 2.4 GHz using up to 112 non-overlapping channels v. only 3 non-overlapping channels for 2.4 GHz only. Supports 5.0 GHz band (up to 150 mbps) v. 2.4 GHz band (up to 72.2 mbps). Internet access must be purchased separately.
- Fastest two-sided printing: Compared to in-class monochrome laser printers and MFPs less than $210 USD or 220€ for single function or less than $310 USD or 320€ for multifunction, all with a published max monthly duty cycle of 20,000 or lower. Buyers Lab September 2020 study commissioned by HP, based on a research survey OEM published specifications publicly available information as of 09/01/2020. Market share as reported by IDC Quarterly Hardcopy Peripherals Tracker - Final Historical 2020Q2 for North America and EMEA. For details: keypointintelligence.com/HPFastestDuplex. Requires the HP Smart app download. For details on local printing requirements see hp.com/go/mobileprinting. Certain features/software are available in English language only, and differ between desktop and mobile applications. HP+ Print Plans subscription may be required. HP+ Print Plans not available in all countries. See details at hpprintplans.com. Internet access required and must be purchased separately. HP account required for full functionality. List of supported operating systems available in app stores. Fax capabilities are for sending a fax only, and may require additional purchase. For more information, see hpsmart.com/mobile-fax.
- Recycling Program: Program availability varies. Original HP cartridge return and recycling is currently available in more than 60 countries, territories and regions in Asia, Africa, Europe, and North and South America through the HP Planet Partners program. For details, see hp.co.nz/hprecycle.