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HP helps protect you from fake printing supplies

Learn how to spot fakes and what to do in case of a suspicion

Not sure if you have an Original HP or Samsung cartridge?

Validate using the ink or toner security labels.

Check the labels holographic features:

Tilt the box front to back to see the  or “OK” and the “√” move in the OPPOSITE directions.

Tilt the box left to right to see the  or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s
security label, which may still be valid in some markets.

Check the labels holographic features:

Tilt the box front to back to see the  or “OK” and the “√” move in the OPPOSITE directions.

Tilt the box left to right to see the  or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s
security label, which may still be valid in some markets.

Check the labels holographic features:

Tilt the box front to back to see the  or “OK” and the “√” move in the OPPOSITE directions.

Tilt the box left to right to see the  or “OK” and the “√” move in the SAME directions.

The label in the far left represents the latest version of the HP security label. The other labels are former versions of HP’s
security label, which may still be valid in some markets.

Other validation methods

Request for a Customer Delivery Inspection (CDI)

For mid- to large-sized deliveries of HP printing supplies, customers can
request a free on-site check.

Contact us

ACF Buying Guide

Why should you care?

Counterfeit cartridges may seem like a true alternative. However, they entail serious risks
and threats.

Fakes threaten

Fakes threaten

  • + Your printer

    Be confident that Original HP toner cartridges provide the printing experience crucial for productivity in your office. Count on high-quality, reliable printing2 and save time by avoiding common printing problems.

  • + Your reputation

    Manufacturing and distributing counterfeit items is illegal. So, buying fakes may bring you and your organization into contact with shady business which may be operated by large-scale criminal syndicates.

  • + Your workspace

    Original HP toner cartridges can help you be confident that your HP printing system1 will perform within EPEAT emission guidelines.3

  • + Our environment

    Be a partner to the planet. Buying from a sustainability leader like HP helps conserve resources when printing, and when you are done, you can help close the loop by using HP's easy and free recycling program.4

Make sure it’s Original HP cartridges

Quality

DESIGNED TO WORK THE FIRST TIME, EVERY TIME2

Sustainability

PARTNER WITH HP FOR THE ENVIRONMENT.

Indoor air quality

MEETS ECO-LABEL EMISSION CRITERIA

Security

ENGINEERED FOR SECURITY

Find and buy original hp cartridges

Frequently asked questions

What are counterfeit printing supplies?

Counterfeiting in the printing supplies business means the manufacturing, refilling or (“reman”) remanufacturing of a print cartridge with the intention to market it in a way that suggests it is an original brand name product. This usually involves putting a reman or refill or imitation cartridge into a box that closely resembles genuine HP packaging, which can deceive customers into paying a higher price for a fraudulent product.

 

What is fraud?

Fraud is an act of deceiving or misrepresenting by presenting an intentional perversion of the truth intended to induce a person to part with something of value, usually money. While fraud can occur without the presence of counterfeit products, counterfeiting itself is a form of fraud.

 

How can I help stop the spread of counterfeit printing supplies?

The easiest way is to report it (even when you’re unsure it’s counterfeit product) at hp.com/go/anticounterfeit. For smaller orders, take photographs and then complete the online form detailing suspected counterfeit activities. For large shipments, use our Counterfeit Delivery Inspection. Just ask your HP representative for this no-cost inspection to verify both product quality and authenticity.

I want to make a large purchase; how do I make sure it’s safe?

Contact your HP rep and our experts will assist you through the purchasing process and certify the authenticity upon delivery so you know you’re receiving 100% genuine HP printing supplies.

How do I check my Samsung cartridges?

Samsung supplies now include HP security labels so you can check the same way you would for HP cartridges.

  1. Visually check the security label
  2. Use a QR code reader (on smartphone or tablet devices) or enter the serial number online (any Internet-connected device) at hp.com/go/ok

Disclaimers

Product images are for illustration purposes only, product availability and colours may vary by country.

  1. The new Tamper Evident Label is available in the following SKUs from April 2014: HP 12A Black LaserJet Toner Cartridge, HP 85A Black LaserJet Toner Cartridge, HP 78A Black LaserJet Toner Cartridge, and HP 05A Black LaserJet Toner Cartridge. For China only: HP 12A Black LaserJet Toner Cartridge, HP 78A Black LaserJet Toner Cartridge, HP 05A Black LaserJet Toner Cartridge, HP 88A Black LaserJet Toner Cartridge.
  2. Based on a Keypoint Intelligence - Buyers Lab comparative page yield/reliability evaluation of original HP XL inkjet and toner cartridges vs. third-party remanufactured/compatible cartridges in Australia and New Zealand tested from September 2019 – January 2020.
  3. An HP printing system consists of HP Printer, paper and Original HP supply. Blue Angel DE-UZ 205 emissions criteria or earlier versions of Blue Angel criteria applicable when printing system launched. EPEAT acknowledges Blue Angel emissions test results and certification and applies them to its own IAQ criteria. For list of Blue Angel certified HP printing systems, see h20195.www2.hp.com/v2/GetDocument.aspx?docname=c04874946
  4. Program availability varies. See hp.com/recycle.
  5. HP Office-class printing systems include Enterprise-class devices with FutureSmart firmware 4.5 or above, Pro-class devices, and their respective Original HP toner, PageWide, and ink cartridges. Does not include HP integrated printhead ink cartridges. See http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-8438ENW and hp.com/go/SuppliesSecurityClaims.
     

© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the New Zealand Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.