HP Workforce Experience

Software & Services

Q: What Software & Services does HP offer?

HP Software & Services include a comprehensive set of capabilities and multiple engagement models: to help organizations assess, plan, deploy and optimize their entire digital employee experience ecosystem, powered by the AI-driven intelligence and predictive analytics of the HP Workforce Experience Platform (WXP). HP Software is designed to reduce employee digital friction with zero-trust HP Wolf Security, powerful digital tools to streamline print and document workflows, and the WXP Software Suites for unified IT visibility and control across any device, OS or application.HP Services, powered by WXP, help IT easily scale operations without increasing headcount with proven, modular service capabilities across the full device lifecycle of your HP and non-HP devices--designed, deployed, managed and optimized to meet your IT priorities by a trusted global technology provider.

Q: How is HP’s Software & Service portfolio differentiated from other vendors?

HP’s differentiation comes from its ability to orchestrate devices, software, and services into a unified, outcome-driven model, designed to optimize the entire employee endpoint ecosystem across PCs, print, and collaboration devices and meeting spaces. Key strengths include:End-to-end integration: Hardware, software, and services working together—not in silosFull device lifecycle coverage: Capabilities from assessment and planning through renewal and disposition.Flexible engagement: Self-managed software, HP or partner delivered hardware services, or fully outsourced, HP-managed solutionsOutcome focus: Designed to improve employee experience, productivity, and IT operational efficienciesHP is not just delivering tools—it is delivering a single operating model that ties technology directly to business outcomes by enabling IT teams to improve performance, reduce complexity, and enhance employee experiences.

Q: What outcomes can IT leaders expect from HP Software & Services?

The HP Workforce Experience Software & Services portfolio is designed to deliver measurable business impact, including:Improved employee productivity and experienceReduced IT complexity and operational burdenLower risk through zero-trust security and compliance monitoring Better cost efficiency and resource utilizationGreater visibility and control across the IT environmentUltimately, HP helps organizations move toward a more predictable, data-driven, and outcome-focused IT operating model.

Q: How does HP help IT teams do more with limited resources?

HP enables organizations to easily scale IT without reducing headcount by combining:WXP Suites elevate your device management strategy with unified visibility across employee productivity devices and experiences, plus task automation driven by predictive, evidence-based analyticsHP Software empowers more productive, connected teams with software and cloud solutions that help you manage, secure, and optimize IT and employee workflows.HP Hardware Services across the device lifecycle to lighten the load on your IT Tailored, fully managed Outcome Optimization services options designed and continuously monitored and optimized by service experts. Each of these reduce:Ticket volumesReactive responseManual remediationMean time to resolutionEmployee downtime and digital frictionCost of lost workforce productivity and IT inefficienciesTool fragmentationThe result is a shift from reactive IT support to proactive, efficient operations, allowing teams to focus on strategic initiatives instead of day-to-day firefighting.

Q: What is the HP Workforce Experience Platform, and how does it power HP Services?

The HP Workforce Experience Platform (WXP) is the intelligence layer that powers HP’s entire software and services ecosystem. WXP is the AI-era decision platform for CIOs, helping IT teams deliver helps customers deliver a seamless, secure, and efficient digital workplace by uniquely integrating employee sentiment with AI-driven, predictive analytics from more than 48B device telemetry signals and nearly a century of HP enterprise IT expertise. WXP enables:Unified visibility across all devices and vendorsOn-demand surveys provide measurable DEX insights for dynamic satisfaction metrics and more employee-centric ITPredictive device issue identification and prevention, before work disruption occursTask automation to reduce manual IT intervention through recommendations, remediation scripts and task automationContinuous optimization of both device performance and employee experience over timeHP Intelligent Software and Services leverage WXP to deliver data-driven, proactive IT operations instead of reactive support models.

Q: How do IT teams use WXP to manage their own employee PCs, printers and meeting rooms?

Customers can choose a modular WXP Suite best aligned to their business priorities—providing multi-vendor visibility and control across PCs and employee experience, printing, and meetings. Tiered Experience Plans can be purchased for just the workforce technology you need, or combined into a single license agreement.They enable IT teams to:Monitor and manage device health, performance, and employee experience through a single cloud-based console Analyze performance data across PCs, printers, collaboration devices and meeting roomsDetect issues early, recommend and automate remediationMake faster, data-driven decisions about IT investments and strategiesExperience Plans can be deployed individually or combined, with additional add-on Software or Service capabilities available as well. You can find more details about the WXP Suites and Experience Plans hereMany of the WXP device analytics, predictive insights and fleet management capabilities are also used by HP Hardware and Managed Services to deliver a more holistic workforce experience solution for our services customers.

Q: What other HP Software is there beyond WXP?

HP has two additional, long-standing strategic pillars in its software portfolio beyond WXP: HP Wolf Security and HP Document & Workflow software. HP Wolf Security helps IT improve outcomes for risk management, operational efficiency, and productivity. It includes: Hardware-enforced PC security and isolation that stops malware before it can execute.Self-healing printers and real-time threat detection across the print fleet.Application & Browser Isolation that contains risky files and links in micro-virtual machines to prevent breaches.Quick resilience with detection, containment and recover from attacks with AI-driven threat intelligence and automated remediation.Security Management & Insights: Gain visibility into threats and device risk posture with centralized analytics and policy control.Learn more about HP Wolf Security.Additionally, HP Document & Workflow software helps organizations secure, manage, automate, and optimize print and document workflows, including:Centralized visibility and control with management & analytics to optimize fleet performance, reduce costs, and improve decision-making.Digitize and automate document processes to accelerate workflows and eliminate manual inefficiencies.Enable secure, location-independent, remote printing and document access for a distributed workforceLearn more about HP Print Software.

Q: What is the difference between HP Hardware Services and Outcome Optimization Services?

While both support IT operations, they each provide different value and capabilities to customers, based on their unique needs:HP Hardware Services are designed to extend and optimize IT’s existing operating modelAvailable for HP devices specificallyInclude device management capabilities, such as:Custom configuration and deploymentProactive device support and repair, remote and onsite break-fix With Outcome Optimization Services, HP acts as an extension of tyou IT team, managing the environment end-to-end. HP Service experts tailor a vendor-agnostic solution designed to deliver defined business outcomes. May include:Assessment, Planning & DeploymentMonitoring, remediation, and continuous optimization through solution refreshFull or partial outsourcing of IT operations

Q: Are HP Software & Services limited to HP hardware?

No. While HP Hardware Services and Software focus on HP devices, both WXP and Outcome Optimization Services are designed for multi-vendor environments. HP supports devices, operating systems and applications from multiple vendors—including PCs, printers, and collaboration tools—providing:Unified visibilityCentralized managementEnhanced employee experiencesThis ensures customers can manage mixed fleets through a single platform and partner.

Q: How do I know which HP Software or Services meet my needs?

The HP Workforce Experience Services Portfolio has been carefully curated to address the business outcomes IT leaders need, and organized in the way IT decision makers think, plan and work: with capabilities aligned across the full device lifecycle, available to be mixed or stacked to create the solution that best fits your organization. This flexibility allows you to choose the level of engagement that best aligns with your IT strategy, resources, and maturity. This lifecycle approach enables:End-to-end coverage: No gaps between strategy, deployment, and operationsConsistency: A unified approach across all devices and environmentsFlexibility: Customers can engage at any stage, and at any depth of service, based on their needsContinuous improvement: Optimization happens throughout the lifecycle—not just at deployment This model helps IT move from reactive, fragmented operations to proactive, outcome-driven management. For an insights-driven recommendation, visit our Workforce Experience Evaluator.. Share a bit about your organization and top priorities, and it will predict the best-fit HP Software & Services to help your IT team deliver measurable outcomes.

HP Software & Services drive measurable IT impact on your organizational priorities. Leverage HP’s proven expertise to assess, plan, deploy, optimize and proactively manage workforce technology ecosystems with the AI-powered, predictive intelligence of the HP Workforce Experience Platform (WXP).

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Benefits of HP Software & Services

Transform your IT from traditional device management to a strategic driver of business growth

Make employee tech less work with WXP: One unified workplace intelligence platform for predictive visibility & proactive control of your complete, multivendor ecosystem.

Anticipate, automate and accelerate everyday IT tasks: Intelligent software and full-lifecycle services that scale to your organization’s needs.

Enable seamless, secure productivity on your terms: Powerful digital workflow tools, multi-layered zero-trust protection, proactive support and more.

Shift to a unified workforce experience strategy: Data-backed insights, pre-emptive actions and proven expertise from a trusted global solutions provider.

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Unified workforce experience management

Cut IT costs with a unified endpoint experience platform blending employee sentiment and AI-driven predictive insights across every device, app, printer and meeting space.

Best fit

The global memory shortage is reshaping IT planning. To beat the crunch, smarter, data-driven device management is essential.

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Multi-layered security and compliance

Reduce business risk with devices fortified with zero-trust HP Wolf Security and unified visibility and control over compliance and settings.

Best fit

Organizations needing stronger endpoint and print security that protects users, devices and data without slowing productivity

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Document & workflow solutions

Empower faster, more connected workflows with cloud-based print management, task automation and secure document capture.

Best fit

Organizations needing to accelerate digital transformation and modernize print fleet management and security

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Collaboration device management

Empower your hybrid workforce with AI insights and workflow automation for seamless collaboration and productivity experiences from anywhere.

Best fit

Customers wanting deeper control over HP Poly devices for remote inventory, monitoring, troubleshooting and bulk software updates

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Advisory services

Expert services to help design, deploy and optimize workplace technology strategies to improve productivity and IT efficiency

Best fit

Organizations seeking expert guidance to plan and optimize PC, print and collaboration deployments

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Configuration Services

Deploy work-ready PCs with factory-configured hardware, software and zero-touch setup for out-of-box productivity from day one.

Best fit

Organizations wanting to offload manual device imaging for faster, secure employee onboarding and device transitions

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Support Services

Avoid workflow disruptions with WXP-powered predictive issue detection, proactive remote remediation and onsite repair.

Best fit

Organizations needing to maximize employee uptime or scale IT without adding headcount

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Outcome optimization

Trust HP's expertise for continual monitoring, management and optimization of your complete computing, printing and collaboration ecosystem.

Best fit

Organizations exploring more flexible, predictable IT operations managed by a proven, global technology partner

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HP is recognized as a 2026 leader in the Gartner® Magic Quadrant™ for digital employee experience management tools

Transform how IT works and drive down costs with unified insights and proactive control across every employee device, OS and app in your organization.

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