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HP Active Care

Provide remote PC support for anytime, anywhere workers

Provide remote PC support for anytime, anywhere workers

Tailored for mobile business users who divide their time between their office, travel and working remotely.


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When your PCs don’t work, your employees can’t, either

Minimize downtime in your blended work environment when you can identify, prevent, and resolve employee device issues from anywhere with HP Active Care.1,2  Our live experts and smart automation deliver managed device protection, remote tech support, and fast repair3 on most HP commercial notebooks and desktops worldwide.

Insights keep PCs up and running

Predictive analytics diagnose needed repairs and replacements which minimizes downtime.

Avoid productivity-draining disruptions

Fast-track issue diagnosis and resolution so workers can get back to business quickly.

Invest in extra care to extend device life

Monitor device health to identify and schedule needed repairs before they become an issue.

Why HP Active Care

HP TechPulse portal

Improve performance across your HP devices with telemetry-based predictive analytics, insights, and automated ticketing for repairs—all from a single, easy-to-use dashboard.

Next Business Day Onsite Response

Get 24/7 remote support and a trained HP support technician who travels  to your employees’ locations.3,4

Accidental Damage Protection

Safeguard your hardware investment against unforeseen events like accidental damage, loss of equipment, or loss of sensitive data. Keep devices up and running with fast parts replacement.3,4

Defective Media Retention

When storage devices fail, maintain control of the defective media in a way that meets your security standards for protecting sensitive data.3,4,5

Travel support

Give employees access to the help they need—almost anywhere they are—with local language telephone and on-site support coverage around the world.3


Enable HP Active Care Purchase

Download the One Click Installer to add applicable software to your HP device and  enable Active Care.2



Review frequently asked questions about HP Active Care and how it works.


User Guide

Access details such as system requirements, prerequisites and key functionality with detailed instructions and screen shots.



Watch this short video about the benefits HP Active Care delivers to IT admin and end users.

Coming Soon

Learn more about HP Active Care

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Footnotes and disclaimers

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


Product images are for illustration purposes only, product availability and colors may vary by country.

  1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
  2. HP Active Care requires HP TechPulse to be installed. Customer must manually download the HP TechPulse Windows app at or provide consent at the time of your hardware’s first boot, which enables HP to install HP TechPulse to collect information related to the device. HP Services Scan is provided on select HP commercial devices thru Windows Update and will check entitlement on each hardware device to determine if an HP TechPulse-enabled service has been purchased, and will download applicable software automatically. To disable this feature, please follow the instructions at HP TechPulse is a telemetry and analytics platform that provides critical data around devices and applications and is not sold as a standalone service. HP TechPulse follows stringent GDPR privacy regulations and is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Internet access with connection to TechPulse portal is required. For full system requirements, please visit
  3. Service levels and response times may vary depending on your geographic location.
  4. Sold separately or as an additional option.
  5. If Defective Media Retention is purchased alongside HP Active Care, any hard drives replaced will be retained by the customer.