HP Smart Support

HP Smart Support1 is an enhanced customer support experience that provides a faster way to review, diagnose, and troubleshoot device-related issues.

 

Using critical health data sent from your PC via a secure cloud-based connection to the HP TechPulse Platform, our Customer Support team can more-quickly access your PC 's information, provide recommendations for issue resolution, and get you on your way.

A more thoughtful approach to IT Support

With HP Smart Support, HP can deliver even better customer support

When PCs are connected to HP TechPulse, HP has access to historic, device-specific configuration logs and health information that allows us to more-readily analyze issues and provide remediation advice.

Streamlined support

Eliminate the manual collection of device information and enjoy faster issue identification and troubleshooting when HP keeps a record of your PC configuration and health data, delivered through cloud-based telemetry to our analytics and insights platform, TechPulse

Fix it fast

By enabling cloud-based telemetry through the cloud, your device information is securely shared with HP, and our Customer Support team is better equipped to recommend specific replacement parts and fixes.   

Back to work quickly

Reduce the time it takes to get employees back-to-work by improving effectiveness of calls with HP Customer Service.  When device information is conveyed automatically to HP, our Customer Support team has ready-access to information about your devices.

Select one of the two ways to get started with HP Smart Support...

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Enable Smart Support via download
by installing the HP Smart Health application

 

When you install this software application on any HP PC, you enable the persistency of HP TechPulse, a proprietary, cloud-based platform that analyzes device health and helps provide faster issue resolution.  Our Customer Support team relies on HP TechPulse to help resolve any issues you may encounter.

 

For installation instructions and to confirm that you’ve enabled HP Smart Support properly, please review our whitepaper.

 

Whitepaper

Download HP Smart Health

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Enable the Smart Support setting
preinstalled on your PC

 

HP Smart Support is included as a preinstallation setting on new HP PCs sold in most countries. This setting allows the activation of HP TechPulse, a proprietary, cloud-based platform that analyzes device health and helps provide faster issue resolution. Our Customer Support team relies on HP TechPulse to help resolve any issues you may encounter.

 

For information on how you may activate or deactivate HP Smart Support in your privacy settings, please review our whitepaper.

 

Whitepaper

Why HP Smart Support

Saves time

Automatically uploads device health data and keeps a historic record over time.

Secure cloud transfer

Shared information is secure and held safely in the cloud environment.

Higher productivity and uptime

Reduce time and resources required for issue resolution.

Results oriented

Valuable insights powered by HP TechPulse and its AI and deep learning algorithms.

Data telemetry

Information from devices around the world translates to benefits for all HP customers.

Continuous improvement

Helps HP develop new and better services and solutions to help our customers

Resources

FAQ’s

Review frequently asked questions about HP Smart Support and how it works.

Download

Whitepaper

Find detailed information about what device-specific health data is shared with HP.

Download

Terms & Conditions

Download the terms and conditions for using HP Smart Support and connecting devices to HP TechPulse.

Download

Uninstall Script

Download the uninstall script to run and uninstall Smart Support and all its components.

Download

Services powered by HP TechPulse

Maximize the benefits of cloud-based telemetry with additional services that give IT direct access to HP TechPulse analytics dashboards and service experts to help troubleshoot and log tickets to resolve specific PC issues.

HP Active Care
 

A suite of specific services that provide device protection, support, and repair support.  Choose between self-managed or partner-managed device care and access analytics dashboards powered by the HP TechPulse platform.

Learn

HP Proactive Insights
 

A service that helps IT manage device fleets by leveraging cloud-based, device telemetry data and the HP TechPulse analytics platform to provide monitoring, insights and remediation recommendations.

Learn

HP Proactive Endpoint Management

A service that provides IT with experienced service experts to manage endpoints and monitor device fleets, whether HP PCs or other multi-OS endpoints, by leveraging cloud-based, device telemetry data and the HP TechPulse analytics platform.

Learn

HP Proactive Security
 

A service that helps medium-sized businesses defend employee endpoints from security attacks, using government-grade isolation, advanced deep learning and isolation technologies, and actionable insights from HP TechPulse.

Learn

Disclaimers

Product images are for illustration purposes only, product availability and colors may vary by country.

 

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  1. HP Smart Support is available to commercial customers through your HP Service Representative and HP Factory Configuration Services; or it can be downloaded above. HP Smart Support automatically collects the telemetry necessary upon initial boot of the product to deliver device-level configuration data and health insights.