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Payment methods

We offer a simple and safe online ordering service with no additional costs. This includes a large choice of payment options, including PayPal, credit and debit cards and bank transfers.

We accept: American Express | Dynamic Mastercard | Eurocard | JCB | Mastercard | Visa credit |Visa Debit | Visa Delta.

You have a choice of payment methods described below:

Payment by credit card
To pay with your credit card, select the type of credit card you want to use and enter your card number and expiry date. Credit card numbers will be used exclusively for the payment process and will be treated with the utmost security. HP will request payment to be settled by your Credit Card provider only when your order has shipped from our warehouse. However, your Credit Card provider may pre-authorise the purchase amount required when your order is placed.

Pre-Payment by bank transfer
Pre-payment by bank transfer is available when purchasing through our telesales team. We will send you an email with the payment instructions. As soon as we have confirmation that the amount has been credited to our bank account, you'll receive an email confirming that the order is being processed. If payment is not received within 30 days of receipt of your order, the order will be cancelled and you will be notified by email.

Open Invoice
Only available for Business Customers and subject to a credit check. Invoices are payable within 30 days from date of invoice.

PayPal
You can use this payment method if you are already a registered PayPal user. If you select PayPal as a payment method for your order, you will be prompted to log on via PayPal during the checkout process to confirm your payment.

PayPal Pay in 3
You can use this payment method if you are already a registered PayPal consumer account holder and resident in the UK. If you select PayPal Pay in 3 as a payment method for your order, you will be prompted to log on via PayPal during the checkout process to set up your payment. Available for orders with a value of more than £30 and less than £2000 including VAT, subject to status and approval. PayPal Pay in 3 is a form of credit, it may not be suitable for everyone and use may affect your credit score. 180-day time limit for payments and other terms apply (including late fees for missed payments).

PayPal Pay in 3 is a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349. For full terms see: PayPal Pay in 3 Terms and Conditions.


Business Financing
You can only use this payment method if you are a UK registered company or other incorporated entity purchasing for internal business use (not for resale), who has been trading for at least two full financial years. Business finance is provided by BNP Paribas Leasing Solutions Limited (“BNP”) on eligible purchases, subject to status and a minimum term. Terms and Conditions apply. Call 0207 660 3858 for more details.

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Credit card

When you place the order, your Credit Card provider will pre-authorise the purchase amount required, at this stage HP has not received your payment. HP will request payment to be settled by your Credit Card provider only when your order has shipped from our warehouse.

Currently HP Store can accept international credit cards. Please note that some orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologise for any inconvenience this may cause.

All credit and debit card transactions are subject to validation and payment authorisation to protect our customers from fraud activity.

For purchases made by credit card, the billing address must match the address that appears on your credit card or bank statement, otherwise we won’t be able to process your order.

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Pre-payment

Pre-payment by bank transfer is available when purchasing through our telesales team.

Your order will be processed as soon as we receive your payment. It is advisable to make payment as soon as possible as any payment delay may result in HP being unable to fulfil your order ontime due to current stock availability.

HP bank details are e-mailed to you after you have placed the order. It is mandatory to provide your HP Store Order number within the Payment Reference field: HP Store orders all starts with SCEOxxxxxx, this can be located on your order confirmation (this will helps us to quickly match the payment to your order ).

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information. Please note the transfer of money can take up to 5 days, due to the banking process.

In case of refund, we will require your bank details to process your payment back into your account . It is important that you provide the requested information at the earliest opportunity to allow us to process your refund without delay.

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PayPal

If you choose to pay via PayPal HP will debit your account as soon as your order is processed.

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PayPal Pay in 3

If you choose to pay via PayPal Pay in 3 HP will debit your account as soon as your order is processed. PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date.

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Open invoice

Business customers (i.e. an individual or companies purchasing products or services for professional use) can apply for Open Invoice payment terms (payment within 30 days).

If you are a registered Business customer, you can place your orders and apply directly for Open Invoice terms.

If you are not registered as a Business customer please call our Sales team at 0207 660 3858 (Monday-Friday 9am-5:30pm).
Our teams will check your open invoice application and you will receive confirmation of your eligibility.

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Business Financing

You can only use this payment method if you are a UK registered company or other incorporated purchasing for internal business use (not for resale), who has been trading for at least two full financial years. Business financing is provided by BNP Paribas Leasing Solutions Limited ("BNP") on eligible purchases, subject to status and a minimum term. Terms and Conditions apply.

What is Business Financing?
Business financing will enable you to get your devices and pay in regular instalments (Only available to UK registered companies or other incorporated entities purchasing for internal business use (not for resale), who have been trading for at least two full financial years. Credit subject to status. Financing subject to a minimum term of 12 months. Minimum order value threshold applies).

How do I apply for Business Financing?
Call 0207 660 3858 or send an email to ukstore.postsales@hp.com.


Why choose Business Financing?
  • Simplified IT - IT teams can focus on value added activities versus ongoing support for older devices.
  • Cost predictability - Converting from CAPEX to OPEX reduces upfront expenses and introduces greater predictability.
  • Stay up to date with the flexibility to upgrade to the latest and greatest devices.

Is HP providing the Financing?
Financing solutions are provided by BNP Paribas, a French international banking group. The HP customer services team will facilitate an introduction to BNP to enable you to conveniently obtain financing for your HP store order (subject to eligibility).

Who are BNP Paribas?
BNP Paribas is a French international banking group. It is the largest French banking group, the largest bank in Europe, and world's seventh largest bank by total assets.

What is the relationship between HP and BNP Paribas?
Your local BNP Paribas finance company (BNP) will be responsible for all aspects of your leasing arrangements. If you choose to proceed with the financing, you will be asked to sign a finance agreement directly with BNP. HP is not a financial advisor and cannot provide any advice in relation to the credit offered by BNP.
HP is responsible for delivering your products in accordance with our terms - see our "Frequently Asked Questions" for details.


Do I have to go through an approval process?
Yes, your local BNP Paribas finance company will work with you to determine if you qualify for financing. The approval process takes into consideration a number of different factors including company credit history and the total amount required for financing.

What if I have a problem with my product, who should I contact?
The HP Store Returns Policy is available here: HP Store Returns Policy .
The HP Store customer service department can also be contacted at: ukstore.postsales@hp.com.

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