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HP Care Pack services for HP Products

Service Summary
HP Care Pack services provide an enhanced level support and / or an extension of the duration of the HP Limited Warranty for your HP equipment depending on the product (repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician).
You can find our available HP Care Pack services including a detailed service description and applicable terms and conditions in the HP Care Pack Central web.

If you purchase a HP Care Pack from this HP Store, by default HP will deliver the services in HP’s local delivery locations only (click here for details), unless otherwise stated on the product page (e.g. Support w/Travel). For further information on HP Care Pack support coverage for hardware products in a different geographic location, please check the HP Care Pack Support Terms and the HP Care Pack product page for your specific Care Pack at HP Care Pack Central web.

Registration
You will receive your HP Care Pack registration request via email to your registered email address:

  • If you purchase your HP Care Pack on the same order with the hardware, HP will automatically register your HP Care Pack but you should check all details are correct.
  • If you purchase your HP Care Pack separately it is important that you register as soon as possible (you will need your serial number for the associated hardware to do this) as this action notifies HP that the support agreement is active and provides HP with important information about your HP hardware product.

Please note, HP is not obliged to provide HP Care Pack services if you do not register your HP product.

Additional cover
HP Care Pack benefits apply in addition to the HP Limited Warranty provided with HP-branded products. Please refer to the HP Limited Warranty Statement provided with your product for extensive description of your manufacturer warranty entitlements, scope, duration and limitations.

The HP Limited Warranty and HP Care Pack support services also apply in addition to and not in substitution for consumer’s statutory rights relating to faulty or misdescribed goods or services, the benefit of which are subject to specific conditions. For further information, please consult the following link Consumer Legal Guarantee.


Extended warranties are also available from high street retailers, insurance companies and other providers and some home insurance policies offer cover for theft, fire and accidental damage.

Cancellations & refunds
If you purchase an HP Care Pack from this HP Store as a Consumer Customer (i.e. an individual purchasing primarily for non-business use):

  • You have the right to change your mind and cancel your purchase at any time, without giving any reason, within 14 days (or 45 days for multi-year HP Care Packs) after purchase. See "Consumer right to withdraw / cancel" for details.
  • After 45 days you may cancel multi-year HP Care Packs by notice in writing to HP via ukstore.postsales@hp.com and receive a pro rata refund of the price you paid based on the number of full unexpired months of service remaining, regardless of whether a support request has been made.


Business Customers have no right to cancel without cause.

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