What to expect when you place an order
Need help completing your order? Call us at 0207 660 3859.
Here's your step-by-step guide as to what to expect when you place an order with the HP Online Store:
Please note: We will send the below email notifications to your registered email address (if you have an account with us) or to the email address you specified when placing your order. Additionally, our carrier will send you a text message on the day prior to the delivery and on planned delivery date (subject to delivery location).
1. Order acknowledgement email
Shortly after placing your order you will receive a summary email confirming that we have received your order.
2. Order confirmation & estimated delivery date email
Once we have performed the necessary payment and security checks your order will be accepted and you will receive an order confirmation email including the estimated delivery date. Please keep in mind this date is an estimate.
3. Order shipment confirmation & planned delivery date email
As soon as your order is dispatched, you will receive an email with a planned delivery date. The estimated delivery date within your order confirmation email will give you an estimation of when you should expect to receive your order and this should only be used as a guide. Please note you will not receive a proactive notification if your delivery date changes, so please Click Here to visit the Track My Order page for the most up to date status of your order.
4. Invoice email
Your invoice will be generated 1 day after shipment. If you agreed to receive the invoice in PDF format you will receive your invoice document by email. Alternatively, if you selected to receive a paper invoice, we will send it by post (select this option when you place the order).
Coronavirus (COVID-19) - Current status
We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page ("Click Here" to log in). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.