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Credit card

When you place the order, your Credit Card provider will pre-authorise the purchase amount required, at this stage HP has not received your payment. HP will request payment to be settled by your Credit Card provider only when your order has shipped from our warehouse.

Currently HP Store can accept international credit cards. Please note that some orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologise for any inconvenience this may cause.

All credit and debit card transactions are subject to validation and payment authorisation to protect our customers from fraud activity.

For purchases made by credit card, the billing address must match the address that appears on your credit card or bank statement, otherwise we won’t be able to process your order.

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Pre-payment

Pre-payment by bank transfer is available when purchasing through our telesales team.

Your order will be processed as soon as we receive your payment. It is advisable to make payment as soon as possible as any payment delay may result in HP being unable to fulfil your order ontime due to current stock availability. If payment is not received within 10 days of receipt of your order, the order will be rejected and you will be notified by email.

HP bank details are e-mailed to you after you have placed the order. It is mandatory to provide your HP Store Order number within the Payment Reference field: HP Store orders all starts with SCEOxxxxxx, this can be located on your order confirmation (this will helps us to quickly match the payment to your order ).

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information. Please note the transfer of money can take up to 5 banking days, due to the banking process.

In case of refund, we will require your bank details to process your payment back into your account . It is important that you provide the requested information at the earliest opportunity to allow us to process your refund without delay.

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PayPal

If you choose to pay via PayPal, your account will be debited as soon as you authorize your purchase with your payment provider.

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PayPal Pay in 3

You can use this credit offer if you are resident in the UK (subject to status and PayPal approval). If you choose to pay via PayPal Pay in 3, you will be prompted to log into your PayPal consumer account during the checkout process to set up your payment and HP will debit your account as soon as your order is processed.

PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date. Available for orders with a value of more than £30 and less than £2000 including VAT. Late fees apply for missed payments. See PayPal Pay in 3 terms for more details.

PayPal Pay in 3 is a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349.

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Klarna

You can use Klarna credit if you are 18+, resident in the UK and have a valid payment card (subject to status). Available for orders with a value of up to £4250 including VAT. When you choose to pay with Klarna, you order will be validated only if accepted by Klarna.

  • Pay Later
    With Pay Later, you can pay for your order up to 30 days from the shipment of your goods or when services you have purchased become available. See Klarna Pay Later Terms for more details.
  • Pay in 3
    Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due 30 and 60 days later. See Klarna Pay in 3 Terms for more details.

All transactions via Klarna are subject to the Klarna Pay in 3 Terms, Klarna Pay Later Terms, Klarna Shopping Service Terms and all questions regarding Klarna payments or Klarna account settings should be directed to Klarna customer service (contact details in the Klarna terms).

Klarna is a trading name of Klarna Bank AB UK Branch, 25 Kingsway, Holborn, London, WC2B 6NH, United Kingdom.

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Open invoice

Business customers (i.e. an individual or companies purchasing products or services for professional use) can apply for Open Invoice payment terms (payment within 30 days).

If you are a registered Business customer, you can place your orders and apply directly for Open Invoice terms.

If you are not registered as a Business customer please call our Sales team at 0207 660 3858 (Monday-Friday 9am-5:30pm).
Our teams will check your open invoice application and you will receive confirmation of your eligibility.

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Business Financing

You can only use this payment method if you are a UK registered company or other incorporated purchasing for internal business use (not for resale), who has been trading for at least two full financial years. Business financing is provided by BNP Paribas Leasing Solutions Limited ("BNP") on eligible purchases, subject to status and a minimum term. Terms and Conditions apply.

What is Business Financing?
Business financing will enable you to get your devices and pay in regular instalments (Only available to UK registered companies or other incorporated entities purchasing for internal business use (not for resale), who have been trading for at least two full financial years. Credit subject to status. Financing subject to a minimum term of 12 months. Minimum order value threshold applies).

How do I apply for Business Financing?
Call 0207 660 3858 or send an email to ukstore.postsales@hp.com.


Why choose Business Financing?
  • Simplified IT - IT teams can focus on value added activities versus ongoing support for older devices.
  • Cost predictability - Converting from CAPEX to OPEX reduces upfront expenses and introduces greater predictability.
  • Stay up to date with the flexibility to upgrade to the latest and greatest devices.

Is HP providing the Financing?
Financing solutions are provided by BNP Paribas, a French international banking group. The HP customer services team will facilitate an introduction to BNP to enable you to conveniently obtain financing for your HP store order (subject to eligibility).

Who are BNP Paribas?
BNP Paribas is a French international banking group. It is the largest French banking group, the largest bank in Europe, and world's seventh largest bank by total assets.

What is the relationship between HP and BNP Paribas?
Your local BNP Paribas finance company (BNP) will be responsible for all aspects of your leasing arrangements. If you choose to proceed with the financing, you will be asked to sign a finance agreement directly with BNP. HP is not a financial advisor and cannot provide any advice in relation to the credit offered by BNP.
HP is responsible for delivering your products in accordance with our terms - see our "Frequently Asked Questions" for details.


Do I have to go through an approval process?
Yes, your local BNP Paribas finance company will work with you to determine if you qualify for financing. The approval process takes into consideration a number of different factors including company credit history and the total amount required for financing.

What if I have a problem with my product, who should I contact?
The HP Store Returns Policy is available here: HP Store Returns Policy .
The HP Store customer service department can also be contacted at: ukstore.postsales@hp.com.

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