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Credit card

When you place the order, your Credit Card provider will pre-authorise the purchase amount required, at this stage HP has not received your payment. HP will request payment to be settled by your Credit Card provider only when your order has shipped from our warehouse.

Currently HP Store can accept international credit cards. Please note that some orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologise for any inconvenience this may cause.

All credit and debit card transactions are subject to validation and payment authorisation to protect our customers from fraud activity.

For purchases made by credit card, the billing address must match the address that appears on your credit card or bank statement, otherwise we won’t be able to process your order.

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Pre-payment

Pre-payment by bank transfer is available when purchasing through our telesales team.

Your order will be processed as soon as we receive your payment. It is advisable to make payment as soon as possible as any payment delay may result in HP being unable to fulfil your order ontime due to current stock availability. If payment is not received within 10 days of receipt of your order, the order will be rejected and you will be notified by email.

HP bank details are e-mailed to you after you have placed the order. It is mandatory to provide your HP Store Order number within the Payment Reference field: HP Store orders all starts with SCEOxxxxxx, this can be located on your order confirmation (this will help us to quickly match the payment to your order). For faster order processing please send a valid proof of payment to us at HP_Online_Store@hp.com.

Once we have visibility of your payment in our account, we’ll send you an email with your delivery information. Please note the transfer of money can take up to 7 banking days, due to the banking process.

In case of refund, we will require your bank details to process your payment back into your account . It is important that you provide the requested information at the earliest opportunity to allow us to process your refund without delay.

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PayPal

If you choose to pay via PayPal, your account will be debited as soon as you authorize your purchase with your payment provider.

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PayPal Credit

Choose PayPal at checkout and you can split your purchase into monthly payments. Subject to Status. Terms and conditions apply.

Available promotional instalment offers:

% Instalment rates (per annum)Instalment Period Options (months)Minimum transaction amount (£), incl. VAT
018599
024599
036599
048999

Before you apply, please make sure you are:
- a UK resident (excluding Channel Islands and the Isle of Man) aged 18 years or older;
- have a good credit history;
- have not recently been declared bankrupt;
- are employed and have an income greater than £7,500 per year.
Consider if affordable for you.

Please note: During the instalment offer period, you must make your minimum monthly payment (which includes your monthly instalment repayment amounts). If you fail to make repayments or in certain other circumstances, PayPal may remove your offer and any outstanding amount will be charged at your standard variable rate.

Representative Example: Assumed Credit Limit £1200 – Purchase Rate 23.9% p.a. (variable) – Representative 23.9% APR (variable).

If you are unhappy with the service received from PayPal you should contact the PayPal Credit Customer Services team on 0800 368 7155

For further information please visit PayPal Credit terms

Finance provided by PayPal Credit. Terms and conditions apply. Credit subject to status, UK residents only. HP Inc UK Limited, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT, United Kingdom, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.

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PayPal Pay in 3

You can use this credit offer if you are aged 18+ and resident in the UK (subject to status and PayPal approval). If you choose to pay via PayPal Pay in 3, you will be prompted to log into your PayPal consumer account during the checkout process to set up your payment and HP will debit your account as soon as your order is processed.

PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first made at time of purchase and subsequent payments taken automatically in the next two months, on the same day of each month. Available for orders with a value of more than £30 and less than £2000 including VAT. PayPal Pay in 3 is a form of credit, which may not be suitable for everyone. Use may affect your credit score or make credit less accessible or more expensive for you. Click here to learn more about Pay in 3. PayPal Pay in 3 transactions are subject to the PayPal Pay in 3 terms.

PayPal Pay in 3 is a trading name of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.
PayPal Pay in 3 is not regulated by the Financial Conduct Authority and does not benefit from the Financial Ombudsman Service.

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Klarna

Klarna´s Pay in 3 instalments and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Buy Now Pay Later ("BNPL") Credit Options:

  • Pay in 30 days
    With Pay in 30 days, you can pay for your order up to 30 days from the shipment of your goods or when services you have purchased become available. See Klarna Pay Later Terms for more details.
  • Pay in 3 instalments
    Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due 30 and 60 days later. See Klarna Pay in 3 Terms for more details.

All BNPL transactions via Klarna are subject to the Klarna Shopping Service Terms and all questions regarding Klarna payments or Klarna account settings should be directed to Klarna customer service (contact details in the Klarna terms).

Klarna is a trading name of Klarna Financial Services UK Limited (“Klarna”), incorporated in England (company number 14290857), with its registered office at 125 Kingsway, London, WC2B 6NH.

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Open invoice

Business customers (i.e. an individual or companies purchasing products or services for professional use) can apply for Open Invoice payment terms (payment in full within 30 days).

If you are a registered Business customer, you can place your orders and apply directly for Open Invoice terms.

If you are not registered as a Business customer please call our Sales team at 0207 660 3858 (Monday-Friday 9am-5:30pm).
Our teams will check your open invoice application and you will receive confirmation of your eligibility.

Open Invoice is a form of credit, not suitable for everyone and use may affect your credit score.

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Business Financing

You can only use this payment method if you are a UK registered company or other incorporated entity purchasing for internal business use (not for resale), who has been trading for at least two full financial years. Business financing is provided by BNP Paribas Leasing Solutions Limited ("BNP") on eligible purchases, subject to status and a minimum term of 12 months. Terms and Conditions and minimum order value threshold apply.

What is Business Financing?
Business financing is an asset leasing arrangement that will enable you to get your devices and pay in regular instalments. It is not regulated by the Financial Conduct Authority and does not benefit from the Financial Ombudsman Service.

How do I apply for Business Financing?
Call 0207 660 3858 or send an email to ukstore.postsales@hp.com.


Why choose Business Financing?
  • Cost predictability - Converting from CAPEX to OPEX reduces upfront expenses and introduces greater predictability.
  • Stay up to date with the flexibility to upgrade to the latest and greatest devices. IT teams can focus on value added activities versus ongoing support for older devices.

Is HP providing the Financing?
Business Financing solutions on this HP Store are provided by BNP Paribas Leasing Solutions Limited ("BNP") which is part of BNP Paribas, a French international banking group. The HP customer services team will facilitate an introduction to BNP to enable you to conveniently obtain financing for your HP store order (subject to eligibility).

What is the relationship between HP and BNP?
If you request business finance through HP Store, your contact details and relevant information provided will be passed to BNP.
BNP will take care of all aspects of your leasing arrangements (HP is not a lender and cannot provide any advice in relation to the credit offered by BNP). A proposal will be issued by BNP subject to satisfactory compliance checks (for instance, know your customer, anti-money laundering, sanction, fraud and other regulatory checks). If you choose to proceed with the financing, you will be asked to sign a finance agreement directly with BNP.
Subject to BNP confirming your financing, HP will deliver your products in accordance with our terms - see our "Frequently Asked Questions" for details.


Do I have to go through an approval process?
Yes, BNP will work with you to determine if you qualify for financing. The approval process takes into consideration a number of different factors including company credit history and the total amount required for financing.

What if I have a problem with my product, who should I contact?
The HP Store Returns Policy is available here: HP Store Returns Policy .
The HP Store customer service department can also be contacted at: ukstore.postsales@hp.com.

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