Tired of doing your own tech support? Let the experts fix it.
Bringing your tech questions to an HP SmartFriend means having one less thing to worry about.
We’re easy to talk to
You can ask an HP SmartFriend any tech question at all — big or small.
We’re tech-savvy
Get fast, personalized support from a friendly face — and a brand you know.
We’re standing by
Tech problems are never convenient. That’s why we’re always here to help you get back up and running.
What’s covered
What’s covered
Plans & pricing
1 year Pre-Paid plan
1 year support for all your devices, brands and operating systems.
£89 (one-time fee)
Subscription plan
Ongoing monthly support for all your devices, brands and operating systems.*
£9.99/month
No activation fee
Cancel at any time
How it works
Your HP SmartFriend makes tech support quick and easy.
Purchase
Choose between a 1-year prepaid plan or monthly subscription plan for your devices.
Call or chat us 24/7
Connect with us online, over the phone, through our secure web portal, or on HP Support Assistant.
Ask us any tech question
Ask your SmartFriend any question about any device — from any brand, HP or not. We’ve got you covered.
Get answers in real-time
Get help via chat, over the phone, or just sit back, relax, and watch us fix your problem remotely.
Ready to protect your investment?
Let’s find coverage that makes sense for you and your device.
FAQ
What are HP SmartFriend Services?
HP SmartFriend Services provide technical support for computer software, hardware, peripherals and networking issues over the phone and via online chat for a single designated computer1. Your HP SmartFriend provides ‘judgment-free,’ no hassles support. No more trying to decide which software or hardware vendor to contact for support, or wasting hours spinning your wheels trying to search out answers. With over 75 years of making technology and solving problems for people, you can trust HP SmartFriend to solve your tech problems. HP SmartFriend Services technicians can even access your computer remotely to diagnose and resolve issues.2
1 HP SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android, or Chrome OS. HP SmartFriend is sold separately or as an add-on feature.
2 Service availability varies by country or region. Visit for UK https://www.hp.com/go/smartfriend for more information.
I am having problems with a new computer that I recently purchased. Will HP SmartFriend Services handle warranty problems?
Your HP SmartFriend is available to answer any question you may have and can help direct you to the right contact as necessary for in-warranty services or issues. It is likely to your benefit to first attempt to use any warranty service offered by your hardware or software manufacturer, as these services are typically offered free of charge for some period of time and you could void your warranty by not following its terms. For after-warranty service or non-warranty issues, HP SmartFriend Services can provide a simple, cost-effective, and trusted single-source solution for your computer troubles.
What is online PC support?
Online computer and tech support, also known as "remote support," allows us to remotely view your computer screen and securely fix many typical problems with computers and networks, as well as other supported personal electronics and even mobile devices. This is done securely over the Internet using remote control with the latest security technology.
This type of support works through desktop sharing technology. What this means is that when you log into our secure online help desk, you can allow a certified technology expert to view and interact with your computer remotely via the Internet - fixing problems and setting up new technology fast. In fact, it's like watching your computer fix itself.
What are the benefits of using HP SmartFriend Services?
SmartFriend Services can help you avoid wasteful and frustrating computer downtime. When trouble arises, you have one place to call where technicians can troubleshoot typical hardware and software problems and, if necessary, even access your computer remotely to expedite diagnosing and resolving issues. Specifically, HP SmartFriend Services helps with the following:
- Software problems and error messages
- Installation, setup, troubleshooting, and performance optimization
- Learning how to protect and back up photos and documents
- Removing viruses, spyware, and malware
- Managing smartphone, tablet, or other device from your computer
- Providing protection from online threats or social media exposure
- Troubleshooting wireless printer and network connections
- Providing general how-to’s, tips, and tricks
How often can I call HP SmartFriend Services for service?
FOR MONTHLY SUBSCRIPTION OR YEARLY PRE-PAID PLANS: While your plans are active you can call as often as you need to under the defined scope of support. "Unlimited" support is defined as follows: support for a single computer and specific issues defined in the service description. If excessive use or abuse is detected, customer will be notified and access to service may be restricted or terminated. Use of the service for illegal or inappropriate activities may also result in subscription termination. Please see the HP SmartFriend - Terms of Service for more information.
What are the HP SmartFriend Services hours of operation?
HP SmartFriend Services call center agents are available 24 hours, 7 days a week for technical assistance.
Is the HP SmartFriend service easy to use?
By allowing a remote technician to access your computer through the Internet, we are able to perform work on your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's hands-free.
What language(s) is support provided in?
English only
How long does an average support session last?
Online support sessions can last anywhere from a few minutes to much longer, depending on the type of help you need.
In some cases, a computer may need a comprehensive tune-up, such as dealing with a severe case of spyware which may take well over an hour. In other situations, you may need assistance in setting up parental controls or privacy settings for your social networking sites. These sessions may be as short as 30 minutes. For simple problems, like locating a lost file or fixing an email problem, you can get help in 15 minutes.
Can you get back into my computer after my session is over?
No, not until you log in again and request service. When you log into HP SmartFriend Services' secure online help desk you are prompted to download a temporary desktop sharing application and supporting tools that allows us to view and interact with your computer.
However, once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your computer. We can no longer see or access your computer. Once the session is over, HP cannot access your computer again until you log in and request service.
In some cases, a computer may need a comprehensive tune-up, such as dealing with a severe case of spyware which may take well over an hour. In other situations, you may need assistance in setting up parental controls or privacy settings for your social networking sites. These sessions may be as short as 30 minutes. For simple problems, like locating a lost file or fixing an email problem, you can get help in 15 minutes.
Is remote access secure?
We use a 128-bit encrypted connection between your computer and the technician's computer. In this way, you have established a unique one-to-one session that prevents others from viewing or accessing the session. In addition, you are in control - only you can initiate a remote support session or end the session by simply closing the support window on your desktop, and you are always in control of your mouse (cursor). During your remote session you will see the technician using your cursor to locate and fix problems, but at any time you can override mouse control by simply moving your mouse.
Are HP SmartFriend Services just for problems, or can the service help me with installing new software or networks?
HP SmartFriend Services can help with technology problems including help with installing new software or with network configuration.
Can HP SmartFriend Services teach me how to use my computer?
The SmartFriend Complete Plan and SmartFriend 1 year pre-paid plan provide basic instruction on the use of software and the specific features of your computer.
I do not know much about computers. What will I be expected to know to use HP SmartFriend Services?
Our technicians are trained and available to assist users with all levels of computer knowledge. Just tell us what your problem is in your own words and leave the troubleshooting to us!
What if I change my mind, can I cancel my HP SmartFriend Plan?
You may change your mind and execute your withdrawal right by cancelling your purchase at any time within 30 calendar days after the initial purchase for a full refund. After the initial 30 days, you will not receive any refund. Cancellations may be made by calling the support number provided in your order confirmation email.
For more details please visit HP SmartFriend – Terms of Service
Where are HP SmartFriend Services available?
The HP SmartFriend Services will only be provided to customers who are 18 years old and over. The HP SmartFriend Services purchased on this website will only be provided in the United Kingdom.
Is my device / software elgibile for HP SmartFriend Services?
The below hardware or software qualify for SmartFriend Service :
The following operating systems and devices will be supported:
Primary device registered with following O/S (only 1 primary):
- Microsoft® Windows-based operating systems (version 10 or greater, includes notebooks, desktops and tablets) or
- MacOS (version 10.14 or greater, includes both notebooks and desktops) or o Chrome O/S, or
- Android O/S (version 8.1 or greater), or o Apple iOS (version 12.5.3 and greater)
Secondary peripheral O/S or device support, interacting with Primary device:
- Consumer printers Consumer accessories (ex. mice, keyboards, head sets)
- Consumer Routers – wireline and wireless o Android (version 8.1 or greater)
- Apple iOS (version 12.5.3 and greater)
Software support:
HP SmartFriend Services are provided based on the assumption that the Customer meets certain requirements (such as PC hardware and O/S requirements) as listed above. Any Software that is being supported by the HP SmartFriend Services should be validly licensed and the current version of such Software properly installed on the device.
What are the accepted payment methods?
We offer a simple and safe online ordering service with no additional costs. Payment options include credit and debit cards. We accept Mastercard Credit | Mastercard Debit | Visa Credit | Visa Debit | AMEX Debit | AMEX Credit. To pay with your credit card, enter your card number and expiry date. Credit card numbers will be used exclusively for the payment process and will be treated with the utmost security. HP will request payment to be settled by your credit card provider at the time the order is placed.
Disclaimers
* Until cancellation, your service will continue indefinitely and HP will charge the plan fee on a monthly basis.