Shipping to an APO or FPO address
Here's how to set up for delivery to your APO or FPO address:
- First select a forwarding service, an independent company that handles the final leg of the shipping, that is located within the 50 United States or the District of Columbia. (see www.ShipItAPO.com) Note: The HP.com Store is in no way affiliated or connected with any forwarding services.
- Review the forwarding service fees and capacity to handle oversized products such as large format printers. Our shipping and handling fees, including any free shipping promotions, cover only delivery to the forwarding service facility. The forwarding service will charge you separately for its delivery to your location.
- After establishing an account with the forwarding service, select products on the HP.com Store web site or by phone. Keep in mind that credit card payments must be made with a card issued by a U.S. bank and foreign bill-to addresses will not be accepted.
- During checkout, provide your "ship to" address as per the forwarding service's instructions (this is typically a combination of the forwarding service facility address and a unique identifier for you).
- The HP.com Store will deliver your order to the forwarding service facility. Our delivery commitment applies only to this leg of delivery. Inventory ownership and responsibility transfer to you at this point, consider purchasing insurance through the forwarding service to cover final delivery
The forwarding service will ship your product via instructions you provided during the account set-up.
Returns from outside HP.com Store's delivery area:
Need to return something? If you're an APO/FPO customer outside the HP.com Store delivery area, the standard HP.com Store returns policy applies, with the exception that you are responsible for shipping the product back to the HP.com Store state-side returns depot, including handling, customs, and inventory liability charges that may be incurred.
Please review our standard returns policy and detailed information page on returns for all the additional detail.
To return a product:
- Email us at aporeturns.hpstore@hp.com with the original order number, product description, quantity to be returned, and reason for return.
- If the return is authorized, we will email you back an RMA number and return shipping address.
- Repackage the product in its original packaging.
- Write the RMA number in large letters on the outside of the package.
- Ship the product to the address in the return authorization email. Since you are responsible for the safe delivery of the inventory to the HP.com Store's returns depot, you may wish to insure it against loss.
- Once the return is received and the product inspected, the HP.com Store will issue a credit (usually 5 to 7 business days after receipt).
Returns coming from inside the HP.com Store's delivery area:
Please reference our returns information.
For product support in the United States
Please visit HP Customer Support
Note: If you're an APO/FPO customer calling a domestic toll-free number from outside the United States, you'll need to use a long-distance carrier access number; please refer to your long distance carrier for instructions.
