HP Extended Service Plan Descriptions (Online Subscription)
(United States)
Service Agreement Type
Pick Up and Return
with Accidental Damage Protection
[CARE PACK ONLY FOR HP CONSUMER NOTEBOOKS]

Service Overview

HP’s Hardware Support Offsite offers Return to HP Services with remote telephone support and offsite repair for eligible products at an HP designated Repair Center. The service includes repair or replacement, all parts, labor and cost of the return shipment. This service is only for eligible HP Notebooks and not any other HP devices.

In addition, the customer receives protection against accidental damage to the eligible product. Accidental Damage Protection (“ADP”) provides coverage for physical damage resulting in mechanical failure of the product caused by or resulting from a single, unintentional incident. Such incident is referred to as an “Accidental Damage Event” and includes non-intentional liquid spills in or on the product, or damage due to drops or falls from handling, as well as electrical surge. ADP includes, but is not limited to, the screen (LCD), DVD/CD ROM, motherboard, processor, hard disk drive, memory and broken parts. ADP does NOT COVER theft, fire, loss, normal wear, consumables, and intentional acts of damage or exclusions as detailed in the “SERVICE LIMITATIONS” section below.

This service also includes the Support Services for the eligible product described in the HP Support Service Agreement.

Service Features

  1. Remote problem diagnosis and technical telephone support
  2. Repair at designated Repair Center, all materials and parts included
  3. Return shipment of functional equipment back to your site
  4. Flexible shipment options to the HP designated Repair Center
  5. Repair or replacement of all standard accessories included with the HP base product part number and all HP-supplied internal components, such as HP network cards, memory and CD-ROMSs.
  6. Accidental Damage Protection

Pick up and Return

An HP authorized courier will pick up the failed product at Customer site within the geographic location where the service is provided and deliver it to the HP designated repair facility. Calls must be received before 4:00pm local time, Monday through Friday excluding HP holidays, for same-day pickup, cut-off times may vary based on Customer location. All other calls will be scheduled for next-business-day pick up. The estimated time to repair the product will be provided to you by the HP phone technician on your initial call to HP.

Service Limitations

The service may be performed at an HP designated repair facility by an HP service professional or another authorized representative.

At HP’s discretion, service will be provided using remote diagnosis and support or other service delivery methods, or a combination of remote diagnosis and support and service delivered at the HP designated Repair Center. Other service delivery methods may include the shipment of parts specified as customer replaceable like e.g. floppy drive or ac adapter. HP will determine the appropriate delivery method required.

Services such as the following, but not limited to, are excluded from this service:

Accidental Damage Protection does NOT provide coverage for:

Accidental Damage Protection is limited to one Accidental Damage Event per year. The cost to repair a product, after the limit of one Accidental Damage Event per year has been reached, will be charged on a time and material basis.

Customer Responsibility

The customer must register the covered hardware and HP Care Pack as set forth in the HP Responsibility Care Pack support service agreement.

The customer will be required, upon HPs request, to support HP in resolving the problem remotely by:

The customer is responsible to install customer replaceable parts and replacement units delivered by courier in a timely manner.

The customer must ensure that the product is appropriately packaged and prepared for pickup or the chosen method of delivery or shipment to the HP designed Repair Center. HP may require the customer to include a printout of any previously conducted self-test results together with the failed unit.

It is the customer’s responsibility to:

Service Coverage

All standard accessories included with the HP base unit part number and all HP-supplied internal components, such as HP Jet direct cards, memory and CD-ROMSs are covered.

Items such as, but not limited to, the following are NOT covered under this service:

Coverage Window

HP Total Care telephone technical support is available 24 hours a day, seven (7) days a week. Repair calls must be received before 5:00 pm central standard time.

Geographic Coverage

Service is available within the continental United States, including parts of Alaska and Hawaii. Add 1 or 2 days to turnaround time for Alaska and Hawaii.

Please check with your local HP authorized representative if your location is eligible for this service.

For more information, contact our technical support center at 1-800-474-6836.

HP Extended Service Plan Descriptions (Online Subscriptions)
(United States)
Service Agreement Type
HP Hardware Support – On-site
[CARE PACK ONLY FOR HP DESKTOPS]

Service overview

The on-site extended service plan provides remote telephone support and parts and labor with an on-site repair service for most repairs, when deemed necessary and feasible by HP. This service is only for eligible HP Desktops and not any other HP devices.

In addition, the customer receives protection against accidental damage to the eligible product. Accidental Damage Protection (“ADP”) provides coverage for physical damage resulting in mechanical failure of the product caused by or resulting from a single, unintentional incident. Such incident is referred to as an “Accidental Damage Event” and includes non-intentional liquid spills in or on the product, or damage due to drops or falls from handling, as well as electrical surge. ADP includes, but is not limited to, the screen (LCD), DVD/CD ROM, motherboard, processor, hard disk drive, memory and broken parts. ADP does NOT COVER theft, fire, loss, normal wear, consumables, and intentional acts of damage or exclusions as detailed in the “SERVICE LIMITATIONS” section below.

Service Features

  1. HP authorized service representatives will provide on-site repair when deemed necessary and feasible by HP. For certain service issues, the product may need to be returned to HP for repair.
  2. Telephone technical assistance for installation, product configuration and setup, problem solving and normal operation on your HP product.

Three Step Resolution

The HP Hardware Support On-Site Extended Service Plan provides support through a three (3)-step resolution process:

  1. Support is available 24 hours a day, seven days a week through the HP Customer Care website at www.hp.com/support.
  2. If the problem cannot be resolved at the website, telephone technical support is available24 hours a day, seven days a week through HP Total Care Support at 800-474-6836.The Customer must provide the product model number and serial number to receive support. The Customer will be required to run system self-test programs or to correct reported faults upon telephone advice.
  3. Depending on the outcome of telephone technical support HP reserves the right to determine whether to ship a customer-replaceable part, to provide on-site repair or replacement of the product, or, for certain service issues, to make arrangements for the covered product to be returned to HP for repair.

What’s Covered by HP On-Site Extended Service Plan?

What is not covered by the HP On-Site Extended Service Plan / Limitations of coverage

For certain repairs, HP may, at its discretion, in lieu of repairing the product on-site, either elect to return the Customer’s product to HP for repair or replace the product. Replacement products will be equivalent or better with respect to processor speed, original memory, original hard drive size, and will contain the latest operating system being shipped by HP. Other features such as touch or swivel screens, networking standards, software application compatibility, etc. may not be available. Peripheral replacement products will be equivalent or better with respect to basic functionality, resolution and print speed. Other features such as interface standards, product footprint and mobility, software and supplies compatibility may not be available. Replaced products become the property of HP.

On-Site Service

If on-site assistance is required, an HP authorized representative will be dispatched within three (3) business days to customer’s location with a pre-scheduled appointment with a 3 – 4 hour arrival window.

The customer is responsible for ensuring that the product is easily accessible to the HP repair technicians for on-site service. The customer is responsible for removing the product from any wall mount or other installation, placing in a location appropriate for repair, and re-installing the product if the product is: (i) mounted over four feet high on a wall or ceiling; or (ii) installed in an enclosed cabinet or set into a wall or ceiling; (iii) mounted on a wall mount which is either defective, inoperable, or requires tools or methods other than those customarily used with wall mounts of the type which HP markets to its customers. The customer is also responsible for removing any other furniture or objects which impede access to the product and/or location to enable repair of the product. Products which do not require customer installation and de-installation shall be de-installed and re-installed by HP in accordance with the manufacturer’s specifications for the wall mount which shall be provided by the customer.

Service Limitations

Services including, but not limited to, the following are excluded from this service:

Accidental Damage Protection does NOT provide coverage for:

  • Damage caused by failure to provide manufacturer recommended maintenance or operating specifications.
  • Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair product, use of damaged or defective media.
  • Data, business interruptions, obsolescence, cosmetic damage, rust, change in color, texture or finish, wear and tear, gradual deterioration.
  • Error in design, construction, machine programming or instructions to the machine
  • Fraud, theft, unexplained or mysterious disappearance, misuse, abuse or willful act
  • Alteration or modification of the product in any way

    • Accidental Damage Protection is limited to one Accidental Damage Event per year. The cost to repair a product, after the limit of one Accidental Damage Event per year has been reached, will be charged on a time and material basis.

    Coverage Window

    HP Total Care telephone technical support is available 24 hours a day, seven (7) days a week. Next day appointments must be made before 3 pm local time on the day prior. Next day appointments may not be available in some delivery areas.

    Geographic Coverage

    Service is available within the continental United States, including parts of Alaska and Hawaii. Add 1 or 2 days to turnaround time for Alaska and Hawaii. Please contact HP Total Care telephone technical support at the number below to determine if your location is eligible for this service.

    For more information, contact our technical support center at 1-800-474-6836.

    HP Support Service Agreement (Subscription) Terms and Conditions - United States

    1.Definitions:

    Support Services means the support services (the “Support Service(s)”) as described in this HP Support Service (Subscription) Agreement, the applicable Service Plan Description and the purchase confirmation applicable to the purchase of this Agreement, (collectively, the "Agreement") for the HP product purchased in the United States for which this Agreement was purchased.

    Customer/you/your means the end-user HP customer who purchases the Support Service described in this Agreement directly from HP or from an authorized HP retailer or reseller.

    We/us/our means the entity contractually obligated to you under the terms of this Agreement (also referred to as “Provider”). The Provider may use an authorized third party to provide services on our behalf (an “Authorized Service Provider”).

    Provider & Administrator means HP Inc. (“HP”) located at 1501 Page Mill Road, Palo Alto, CA 94304, except as indicated in paragraph 12 – State/Territory-Specific Terms and Conditions for Indiana, New Mexico, South Dakota, Florida, Washington and Vermont. We are also legally and financially obligated to provide the Support Services described in this Agreement.

    2.Eligible Products:

    To be eligible to purchase Support Services, the HP product must be, in our reasonable opinion, in good operating condition and within its service life. You represent to us the HP product is in good operating condition. In addition:

    1. Support for software preinstalled with the HP product is included in the Support Services. No other software is covered by this Agreement. Support for software preinstalled with the HP product is limited to verbal assistance with:
      1. Answering your installation questions (first steps and prerequisites),
      2. Setting up and configuring the software (first steps),
      3. Interpreting system error messages, and Isolating system problems to software usage problems.
    2. Support for software preinstalled with the HP product does not include, among other things:
      1. Generating or diagnosing user-generated programs or source codes,
      2. Bug fixes or software repair,
      3. Interconnectivity or compatibility problems specific to third party products
      4. Installation of non-HP software products,
      5. System optimization and customization, and
      6. Network configuration.
    3. At our discretion, for eligible HP products, we will either:
      1. Repair the product, or
      2. Provide a replacement product with equal features and functionality that is new or equivalent to new in performance and reliability, or
      3. Provide a refund equal the purchase price paid for the product.

    Term - Post Warranty Agreement: The provisions of this Agreement, among other service plans, apply to post warranty service plans, i.e. service plans covering an HP product after the expiration of the original HP product limited warranty. The coverage period for the post warranty agreement and service plan will begin at the time of purchase of the Agreement and continue for the period you purchased.

    Term – In-Warranty Agreement: The provisions of this Agreement apply to in-warranty service plans, i.e. a service plan which provides services in addition to the services provided in the original manufacturer limited warranty. The commencement date for in-warranty agreements and service plans will be the date the HP hardware is delivered to the Customer. Support Services for in warranty agreements and service plans will be for a period of 12 months (“Subscription Term”). The first twelve (12) month period being the Initial Term. At the end of the Initial Term, unless terminated as per paragraph 8, this Agreement shall automatically renew for consecutive periods of twelve (12) months each and limited to a maximum of two (2) such renewals. Upon expiration or termination of this Agreement for some eligible products you may be able to purchase another agreement. The cost of another Agreement will reflect the age of the product and service costs at time of purchase.

    3.Subscription:

    1.  Support Services in this Agreement (also referred to as “Subscription Services”) are available through monthly fee plan (“Subscription Plan”) with a choice of coverage options. Your purchase confirmation email will contain the Subscription Fee, coverage term and other information in relation to your Subscription Plan.
    2. Agreement to Contract Electronically:  You agree to contract electronically with HP. By completing your online purchase of the Support Service (Subscription) Agreement, you agree to all the terms herein forming a binding contract with HP. In addition, HP may communicate with you by e-mail, text message, through messages in your HP online account (“Service Account”) or on your Service account page (your “Dashboard”). You agree that all notices, disclosures and other communications that HP provides to you electronically do satisfy any legal requirement that such communications be in writing.
    3. Fee and Payment: For the Subscription Service a monthly fee (inclusive of taxes) will be collected in advance each month (“Subscription Fee”). For HP to collect such fees and other charges applicable to your Subscription Plan, when you enroll online, you will be asked to provide an acceptable payment method such as a valid debit or credit card (“Payment Method”). HP will securely store and automatically charge such Payment Method for the Subscription Fee and other charges. Please check your purchase confirmation email for the fees and charges applicable to your Subscription Plan.
    4. Commencement and Recurring charge: The Agreement will commence when the Hardware is delivered to You. Thereafter the Subscription fee will be collected each month by automatically charging your chosen Payment Method through the duration of the Agreement.
    5. Term of the Agreement: The term of the Agreement will continue until the earlier of (i) termination as per Paragraph 8 or (ii) expiry of Term as per paragraph 2. HP may also terminate the Agreement if the covered product reaches End of Support Life (EOSL) and in such a case HP will notify the Customer 30 days in advance. A covered product reaches “End of support Life” when HP declares discontinuance support for such product.

    4.Limited Warranty:

    WE PROVIDE A LIMITED WARRANTY AGAINST DEFECTS IN HARDWARE MATERIALS AND WORKMANSHIP FOR 90 DAYS AFTER RETURN OF THE HP PRODUCT TO YOU OR FOR THE REMAINING TERM OF THIS AGREEMENT, WHICHEVER IS LONGER, FOR REPLACEMENT PARTS PROVIDED TO MAINTAIN HP HARDWARE PRODUCTS SERVICED UNDER THIS AGREEMENT. REPLACEMENT PARTS PROVIDED MAY BE WHOLE UNIT REPLACEMENTS OR BE NEW OR FUNCTIONALLY EQUIVALENT TO NEW IN PERFORMANCE AND RELIABILITY AND WARRANTED AS NEW. REPLACED PARTS BECOME THE PROPERTY OF HP UNLESS HP AGREES OTHERWISE IN WRITING AND YOU PAY ANY APPLICABLE CHARGES. WE DO NOT PROVIDE ANY WARRANTY FOR SUPPORT SERVICES FOR HP SOFTWARE. ANY SUPPORT SERVICES FOR HP SOFTWARE ARE PROVIDED ‘AS IS’. IF WE RECEIVE NOTICE OF DEFECTIVE HARDWARE REPLACEMENT PARTS DURING THE TERM OF THIS AGREEMENT, WE WILL, AT OUR OPTION, REPAIR OR REPLACE THE REPLACEMENT PART(S) THAT PROVE TO BE DEFECTIVE. THE ABOVE LIMITED WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW A LIMITATION ON IMPLIED WARRANTIES FOR CONSUMER PRODUCTS OR OF A CONSUMER’S STATUTORY RIGHTS. IN SUCH STATES SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD.

    5.What is not covered:

    We do not provide Support Services for products not supplied by HP unless we agree to do so in writing or for HP products that you do not allow us to incorporate modifications. You are responsible for removing any components or products not eligible for Support Services to allow us to perform the Support Services on the HP products covered by this Agreement. If you do not remove such components or products, we may remove the components or products, but we will not be responsible for any loss of or damages to the components or products. If Support Services are made more difficult because of such ineligible components or products, we will charge you for the extra work at our standard service rates.

    Unless otherwise specified, this Agreement excludes the provision, return/replacement, and installation of consumables, user replacement parts, maintenance kits, or other consumable items including, but not limited to, accessories, operating supplies, magnetic media, paper, print heads, ribbons, toner, a/c adapters, and batteries.

    Unless otherwise specified, this Agreement does not cover any damage or failure caused by:

    1. Use of non-HP media, supplies and other products.
    2. Neglect, improper use, water damage [unless you have purchased Support Services for Accidental Damage Protection (ADP), refer to ADP Service Plan Description for details], electrical disturbances, transportation by Customer, work or modification by people other than HP employees or HP Authorized Representatives, or other causes beyond HP’s control.
    3. Normal wear and tear; change in color, texture, or finish; gradual deterioration; rust; dust; or corrosion.
    4. Fire, a vehicular or homeowner’s accident, act of nature including, without limitation, floods, or any other peril originating from outside the product unless otherwise stated in the applicable Service Plan Description.
    5. Police action, undeclared or declared war, nuclear incident, or terrorism.
    6. Reckless, abusive, willful, or intentional conduct associated with handling and use of the product. If protective items such as covers, carrying cases or pouches, etc., were provided or made available for use with the covered product, it is expected that you will continually use these product accessories for protection against damage to the covered product. Abuse is defined as the intentional non-utilization of protective items during product use, or the treatment of the product(s) that have been purchased for use in a harmful, injurious or offensive manner that may result in its damage. Any resultant damage from this type of treatment is NOT covered by this Agreement.
    7. Exposure to weather conditions or environmental conditions that are outside of HP specifications,
    8. Exposure to hazardous (including bio-hazardous and bodily fluids) materials, improper and unauthorized equipment modifications, attachments or installation, vandalism, animal or insect damage or infestation, defective batteries, battery leakage, lack of manufacturer-specified maintenance, or improper maintenance (including the use of inappropriate cleansers).
    9. Damage resulting from any cause other than normal wear and, storage and operation of the product in accordance with the manufacturer’s specifications and owner’s manual.
    10. Any equipment relocated outside the country of purchase and not covered by an HP Care Pack service that includes travel.
    11. Theft, loss, mysterious disappearance, or misplacement.
    12. Data loss or corruption; business interruptions.
    13. Fraud (including but not limited to incorrect, misleading, erroneous or incomplete disclosure of how the equipment was damaged to the Customer’s adjudicator, the servicer, or HP).
    14. Accidental or other damage to the product that is cosmetic in nature, meaning damage that does not impact operation and functioning of the computer.
    15. Computer monitor screen imperfections, including but not limited to ‘burn-in’ and missing pixels caused by normal use and operation of the product.
    16. Damage to product(s) whose serial numbers are removed or altered.
    17. Damage to hardware, software, media, data, etc., stemming from causes including but not limited to viruses, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation, or reinstallation of any software or data or use of damaged or defective media.
    18. Any and all pre-existing conditions that occurred (i.e., took place) prior to the date of purchase of the HP Care Pack service.
    19. Product obsolescence.
    20. Non-HP Products: We are not liable for the compatibility, performance or non-performance of third party vendors, their products, or their Support Services.
    21. Maximum Use Limitations: HP products operated in excess of their maximum usage rate or duty cycle (as specified in the technical data sheet, operating manual, or Service Plan Description) will be serviced at our standard service rates.
    22. Any loss arising out of the unauthorized access or use of any system, software, hardware, or firmware, or any modification, reprogramming, destruction, or deletion of data or software by any means.  

    Complete resolution of some problems may be beyond the control of HP and thus outside the scope of these Support Services.

    6.Customer Responsibilities:

    The HP product covered by this Agreement and instructions on how to obtain Support Services are described on the HP confirmation email when you enroll for the Subscription Plan, which are incorporated herein by this reference:

    1. You are responsible for registering the HP product to be supported using the registration instructions within each package, email document, or as otherwise directed by HP.
    2. This Agreement may only be transferred in connection with transfer of the covered HP product and in such cases, HP must be notified by email at SRG@HP.COM by the original owner to update the registration.
    3. You must make all reasonable efforts to support and cooperate with us in resolving the problem requiring support remotely, for example, starting and executing self-tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon our request.
    4. For ADP claims, you should extend full co-operation during the claim facilitation process where you may be required to provide detailed explanation of the events resulting in the Product damage, allow remote diagnostic tests to be performed, or submit photographs and videos of the Product for validation purposes as may be required. You should follow HP or the Administrator’s instructions in completing the process.
    5. You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the HP products for reconstruction of lost, or altered files, data, or programs, We do not intend to have access to your personally identifiable information, including protected health information, (collectively “PII & PHI”) in providing Support Services. To the extent we have access to your PII or PHI stored on your system or device, such access will be incidental and transient and you will remain the data controller of your PII & PHI at all times. You are responsible for removing all PII and PHI from any product before returning to HP for any Support Service hereunder.
    6. You must notify us if any HP products serviced are being used in an environment that poses a potential health hazard to our employees or subcontractors.
    7. You must ensure that an adult representative 18 years or older is present when we are providing Support Services at Your designated location or by telephone.
    8. If remote Support Services are available, you will allow us to keep system and network diagnostic programs resident on the covered HP product and provide us login access for the exclusive purpose of performing diagnostics.
    9. You acknowledge that you have no ownership interest in any diagnostic software provided or utilized by us and that we will remove these diagnostic programs and any HP loaned modems or other equipment upon termination or expiration of this Agreement. When capable, the covered HP products must be configured to permit access to one voice-grade telephone line and one data-quality telephone line; both must have terminations located near the covered HP product. Upon our request, you will run diagnostic programs we have supplied before having an HP product serviced under this Agreement
    10. Off-Site Support and Exchange Services: You are responsible for performing the following functions prior to return shipping a failed HP product to us: a) perform all steps for self-test and trouble-shooting specified in the operating manual for the product; b) provide, in writing, the model number, serial number, current failure symptoms, pertinent failure history and ship-to address (if applicable); and c)unless the HP product will be delivered and picked up in person by you, you are responsible for packaging the failed HP product carefully in the original or a shipping container we provide, or a shipping container that prevents the HP product from being damaged while in transit to us.

    7.Limitations of Liability and Remedies:

    THE TOTAL AMOUNT THAT HP WILL PAY FOR REPAIRS OR REPLACEMENT MADE IN CONNECTION WITH ALL CLAIMS ON ANY COVERED PRODUCT SHALL NOT EXCEED THE PURCHASE PRICE OF THE COVERED PRODUCT EXCLUDING TAX AND SHIPPING. IN THE EVENT THAT HP OR HP SERVICE PROVIDERS MAKE REPAIRS, WHICH IN THE AGGREGATE ARE EQUAL TO THE PURCHASE PRICE OF THE COVERED PRODUCT, OR REPLACE THE COVERED PRODUCT WITH A NEW, REBUILT, OR REFURBISHED PRODUCT OF EQUAL OR SIMILAR FEATURES AND FUNCTIONALITY, HP WILL HAVE NO FURTHER OBLIGATIONS UNDER THIS HP CARE PACK SERVICE AGREEMENT. THE COST OF REPAIR FOR ANY ADDITIONAL CLAIMS WILL BE CHARGED ON A TIME-AND-MATERIALS BASIS.

    FOR ANY BREACH OF THIS AGREEMENT BY US, YOUR REMEDY AND OUR LIABILITY WILL BE LIMITED TO A REFUND OF THE PRICE PAID FOR THIS AGREEMENT BY YOU FOR THE HP PRODUCTS AT ISSUE. WE WILL NOT BE LIABLE FOR PERFORMANCE DELAYS OR FOR NONPERFORMANCE DUE TO CAUSES BEYOND ITS REASONABLE CONTROL, INCLUDING WHEN PRODUCT OR PARTS ARE NOT AVAILABLE. TO THE EXTENT WE ARE HELD LEGALLY LIABLE TO YOU, OUR LIABILITY IS LIMITED TO DAMAGES FOR BODILY INJURY AND DAMAGES TO TANGIBLE PROPERTY UP TO THE LIMIT OF $300,000 (U.S.) AND FOR OTHER DIRECT DAMAGES FOR ANY CLAIM BASED ON A MATERIAL BREACH OF SUPPORT SERVICES, UP TO A MAXIMUM OF THE SUPPORT CHARGES YOU PAID FOR THIS AGREEMENT FOR THE HP PRODUCTS AT ISSUE. THE REMEDIES PROVIDED IN THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL WE, OUR AFFILIATES, OUR SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING DOWNTIME COSTS OR LOST PROFIT), OR OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. SOME STATES DO NOT ALLOW A LIMITATION OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS OR OF A CONSUMER’S STATUTORY RIGHTS. IN SUCH STATES SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

    8.Termination and Cancellation:

    1. You may terminate this Agreement i.e. cancel the Subscription Service, within your online Service account following the online cancellation process explained in 8(d) below.
      1. If such termination is within thirty (30) days of purchase, you will receive a full refund less any claims paid, or the cost of repairs made on your behalf. This 30day period constitutes a “free look” period and is available to all subscribers in United States.
      2. You may also terminate the Agreement after the free look period following the online cancellation process in 8(d). If terminated after the free look period you will receive a full refund of the Subscription Fee paid for the month, less any claims paid, or the cost of repairs made on your behalf Provided the cancellation is done at least three (3) days prior to the end of the current billing cycle. Cancellation made with 2 days or less left in the billing cycle will not be eligible for the refund of the Subscription Fee.
      3. If you terminate within any of the 12 month period i.e. the Subscription Term, excepting the free-look period, HP will charge a termination fee equal to US Dollars Thirty five (USD 35); except that (a) in California, Colorado, Washington, D.C., Illinois, Maine, New Mexico and Wisconsin, such termination fee will be 10% of the total annual Subscription Fee; (b) in Washington it will be $25; and (c) in Nevada, it will be $25 if You cancel between days 31-70 of the Subscription Term. At HP’s discretion, any refunds due to you may be adjusted against the termination fee.
    2. The Agreement as well as the coverage will continue during the Subscription Term. If the Agreement is terminated, the same coverage cannot be reinstated for the subject HP hardware.
    3. We may terminate this Agreement with notice including if you fail to perform or observe any condition of this Agreement. Notice of such termination will be in writing and issued at least fifteen (15) days prior to termination. For termination due to non-payment or for customer’s material breach such an advance notice may not be provided. Except in the case of cancellation due to non-payment, HP shall refund the Subscription fee for the month, less any claims paid, or the cost of repairs made on your behalf.
    4. Online cancellation process: Subject to paragraph 8, you may cancel a Subscription Plan any time from within your online Service account by going to your ‘My Subscriptions’ and then clicking on “Cancel”.

    Governing Laws:

    Any disputes arising in connection with this Agreement will be governed by the laws of the State of California. The courts of the State of California shall have jurisdiction. In no event will any cause of action be brought against us more than one year after the cause of action has accrued.

    10. Modifications:

    HP may at any time modify this Agreement or any part, version or feature of the Subscription Service to:

    1. Reflect changes in HP technology / other systems;
    2. Reflect changes in regulatory requirements or legislative changes
    3. Make available new Subscription Service offerings, promotions, or programs or
    4. Implement minor adjustments and improvements.

    These changes will not affect your use of the Subscription Services.

    Any modifications due to the above stated reasons shall apply automatically from the date of such a change. For all other changes, you will be notified thirty (30) days in advance through the website or through a notification to the last available email address. A continued use of the Subscription Service after such modification is effective, indicates your acceptance of the changes. If you do not accept the changes, do not use the Subscription Service beyond the effective date of the modification and immediately contact the Customer support to cancel your subscription. A refund will be made of the Subscription Fee as per 8(a)(ii) and any termination fees chargeable as per 8(a)(iii) will stand waived.

    We may change the Subscription Fee, administration of the Subscription Service, or these terms and conditions from time to time upon thirty (30) days written notice to You. Such notice may be provided by email or notification in your online account or by any other reasonable method. If You do not agree to the modified charges or terms of the agreement, you may cancel the Subscription Service by contacting Customer Support. Absence of any objection to the changes, payment of revised charges, or service request under the new plan, after such notice of a change will be deemed to be your acceptance of the change(s).

    Entire Agreement:

    The terms and conditions of this Agreement (together with the Service Plan Description, the Receipt applicable to this purchase and the State-Specific Terms and Conditions identified below)) constitute the entire understanding between us and you relating to the provision of Support Services described herein and will supersede any previous communication, representation or agreement whether oral or written. Your additional or different terms and conditions will not apply. Your acceptance of this Agreement is deemed to occur upon your purchase of Support Services. The obligations of HP under this Agreement are backed by the full faith and credit of HP and are not guaranteed under a service contract reimbursement insurance policy, unless otherwise specified.

    12. State/Territory-Specific Terms and Conditions:

    The terms provided below are specific to Support Services purchased in certain states within the United States. If you are not a permanent resident of the state identified in each paragraph below at the time you purchase the Support Service, and if the Support Service is not provided to you in that state, then you are not eligible for the additional rights and/or remedies below. Any conflict between the terms of this Paragraph 12 and the remainder of this Agreement will be governed by this Paragraph 12.

    Alabama, Arkansas, California, Colorado, Hawaii, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, New Mexico, New York, Nevada, South Carolina, Texas, Washington, Wisconsin and Wyoming Residents
    If you cancel this Agreement and if, pursuant to Paragraph 8, we do not process the eligible refund within thirty (30) days for California, New York and Washington residents; within forty-five (45) days for Alabama, Arkansas, Colorado, Hawaii, Maryland, Massachusetts, Minnesota, Missouri, New Jersey, Nevada, South Carolina, Texas, Wisconsin and Wyoming residents; and within sixty (60) days for New Mexico residents, we are required to pay you a penalty of 10% per month for the unpaid amount that is owed to you. Your right to cancel and receive this penalty payment as described in this paragraph only applies to the original purchaser of this Agreement and may not be transferred or assigned to any other person.

    California, Colorado, District of Columbia, Hawaii, Maine, Massachusetts, Minnesota, Montana, Nevada, New Jersey, New York, Ohio, Oklahoma, Oregon, South Carolina, Texas, Virginia, Wisconsin and Wyoming Residents
    Our obligations under this Agreement are covered by a reimbursement insurance policy provided by Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, Telephone Number (866) 505-4048. If, within sixty (60) days after You request performance or payment under the terms of this Agreement, we fail to perform or make payment, we are no longer a going concern, or in the event of our insolvency or other financial impairment or you are otherwise dissatisfied, you may request such performance or payment directly from the insurance company.

    Alabama Residents
    If you cancel the Agreement pursuant to Paragraph 8, (i) within thirty days of the date of purchase, but after a claim has been made, you will receive a refund of the unearned portion of the Subscription Fee based on time expired. If you cancel the Agreement pursuant to Paragraph 8 within thirty days of date of purchase, with no claim having been made, you will receive a full refund of the Subscription Fee. Any refund due to you under this paragraph or Paragraph 8 may be credited to any outstanding balance of your account, and the excess, if any, shall be refunded to the original purchaser.

    California Residents
    If you purchased this Agreement for home, family or personal use, you may terminate this Agreement by following the cancellation process stated in Paragraph 8. If the termination is within 30 days of receipt of the contract, you will receive a full refund provided no claims have been made.

    HP Accidental Damage Protection Care Pack is available as a yearly renewing subscription with monthly billing. The credit card you provide will be automatically charged a monthly $(---------) fee per subscription. You may cancel your subscription any time within your online account by going to My Subscriptions and clicking “Cancel.” Cancellations must be submitted at least 2 days prior to the start of your next billing cycle. For complete details see Terms of Service. Cancellations requests can also be made through post at HP Inc. – HP Store, 11361 Chinden Blvd., Bldg 7, Boise, ID 83714, email at smbcs@hp.com and telephone at 1-800-474-6836 and in your purchase confirmation email. If you cancel before the end of the annual subscription term in CA a $(---------) (10% of annual fee)

    The contract holder’s affirmative consent to a similar provision has been obtained and is on file with the Administrator when the service is sold online as a separate auto-renewing subscription.

    HP, Inc. is the Obligor for Agreements sold in California under Service Contract Seller license number 2651.

    Colorado Residents
    If you purchased this Agreement for home, family or personal use, you may terminate this Agreement by following the cancellation process stated in Paragraph 8. If the termination is within 30 days of receipt of the contract, you will receive a full refund provided no claims have been made. If any claims have been made the refund will be less the amount of any claims paid or the cost of repairs made on your behalf. If the termination is after 30 days of receipt of the contract, you will receive a full refund of the Subscription Fee paid for the month. A termination fee, if applicable, as per clause 8 will be collected.

    Florida Residents
    Technology Insurance Company, Inc. (License No. 03605) is the Service Contract Provider under this Agreement in the State of Florida. This Agreement is between you and Technology Insurance Company, Inc. You are entitled to make a claim against Technology Insurance Company, Inc. at 800 Superior Avenue E, 21st Floor, Cleveland, OH 44114, Telephone 1-866-327-5818. Technology Insurance Company, Inc. will use HP as its Authorized Service Provider to perform all Support Services under this Agreement.

    Notice: This is not an insurance policy. Rates charged to you under this Agreement are not regulated by the Florida Office of Insurance Regulation.

    You may terminate this Agreement within 30 days of purchase by notifying HP, the administrator of this Agreement in Florida, following the cancellation process stated in Paragraph 8 to receive a full refund, less any claims paid or the cost of repairs made on your behalf. Any disputes arising in connection with the Agreement will be governed by the laws of the State of Florida.

    Illinois Residents
    If you purchased this Agreement for home, family or personal use, you may terminate this Agreement by following the cancellation process stated in Paragraph 8. If the termination is within 30 days of receipt of the contract, you will receive a full refund provided no claims have been made. If any claims have been made the refund will be less the amount of any claims paid or the cost of repairs made on your behalf. If the termination is after 30 days of receipt of the contract, you will receive a full refund of the Subscription Fee paid for the month. A termination fee, if applicable, as per clause 8 will be collected.

    Indiana
    Northcoast Warranty Services, Inc. is the Service Contract Provider under this Agreement in the State of Indiana. This Agreement is between you and Northcoast Warranty Services, Inc. Our obligations under this Agreement are covered by a reimbursement insurance policy provided by Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, Telephone Number (866) 505-4048. If, within sixty (60) days after You request performance or payment under the terms of this Agreement, we fail to perform or make payment, we are no longer a going concern, or in the event of our insolvency or other financial impairment or you are otherwise dissatisfied, you may request such performance or payment directly from the insurance company.

    The following disclosure statement is added to this Agreement: This Agreement is not insurance and is not subject to Indiana insurance law.

    Maine Residents
    If you purchased this Agreement for home, family or personal use, you may terminate this Agreement by following the cancellation process stated in Paragraph 8. If the termination is within 30 days of receipt of the contract, you will receive a full refund provided no claims have been made. If any claims have been made the refund will be less the amount of any claims paid or the cost of repairs made on your behalf. If the termination is after 30 days of receipt of the contract, you will receive a full refund of the Subscription Fee paid for the month. A termination fee, if applicable, as per clause 8 will be collected.

    Michigan Residents
    If performance of the Support Services is interrupted because of a strike or work stoppage at our place of business, the effective period of this Agreement shall be extended for the period of the strike or work stoppage.

    Nevada Residents
    Once this HP Support Service Agreement has been in effect for at least seventy days, we may cancel this Agreement before the expiration of the agreed term only for one or more of the following reasons:

    1. You fail to pay an amount when due;
    2. You are convicted of a crime that results in additional service under this Agreement;
    3. We discover that you committed fraud or made a material misrepresentation in obtaining this Agreement or submitting a claim under this Agreement;
    4. We discover that you engaged in an act or omission, or violated a condition of this Agreement, after the date of this Agreement which substantially and materially increases the services due under this Agreement; or
    5. A material change in the nature or extent of the required service or repair which occurs after the effective date of this Agreement and which causes the required services or repairs under this Agreement to be substantially and materially increased beyond those contemplated at the time this Agreement first took effect.

    Except in the case of cancellation due to non-payment, upon cancellation HP shall refund the unearned portion of the Subscription fee paid for the month.

    If the original purchaser cancels this Agreement pursuant to Paragraph 8 (i) within thirty days of the date of purchase, but after a claim has been made, the original purchaser will receive a refund of the unearned portion of the Subscription Fee paid for the month based on time expired. If the original purchaser cancels the Agreement pursuant to Paragraph 8 within thirty days of date of purchase, with no claims having been made, the original purchaser will receive a full refund of the Subscription Fee paid for the month.  OR (ii) if after thirty days from date of purchase, the original purchaser will receive a full refund of the Subscription Fee paid for the month. A cancellation fee, if applicable, as per clause 8 will be collected. Any refund due to the original purchaser under this paragraph or Paragraph 8 may be credited to any of the original purchaser’s outstanding balances, and the excess, if any, shall be refunded to the original purchaser.

    Section 10 – Modifications are deleted in its entirety.

    No deductible payment is required for the service.

    Any unresolved complaints concerning this Agreement may be addressed to: the Nevada Division of Insurance, telephone (888) 872-3234 or online at doi.nv.gov.

    For Nevada residents Nevada law shall govern the provisions of this contract. If this contract is issued in Nevada, only Nevada law, and not the laws of any other state, may govern its substantive provisions.  

    New Hampshire Residents
    In the event you do not receive satisfaction under this Agreement, you may contact the New Hampshire Insurance Department, by mail at State of New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord NH 03301, or by telephone, via Consumer Assistance, at 800- 852-3416.

    New Mexico Residents
    For Service Contracts Purchased after May 14th 2021:
    Northcoast Warranty Services, Inc. is the Service Contract Provider under this Agreement in the State of New Mexico. This Agreement is between you and Northcoast Warranty Services, Inc. under this Agreement by a contractual liability insurance policy provided by Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, Telephone Number (866) 505-4048.

    If, within sixty (60) days after You request performance or payment under the terms of this Agreement, we fail to perform or make payment, we are no longer a going concern, or in the event of our insolvency or other financial impairment, or you are otherwise dissatisfied, you may request such performance or payment directly from the insurance company.

    Once this Agreement has been in effect for at least seventy days, we may cancel this Agreement before the expiration of the agreed term only for one or more of the following reasons:

    1. You fail to pay an amount when due;
    2. You are convicted of a crime that results in additional service under this Agreement;
    3. We discover that you committed fraud or made a material misrepresentation in obtaining this Agreement or submitting a claim under this Agreement;
    4. We discover that you engaged in an act or omission, or violated a condition of this Agreement, after the date of this Agreement which substantially and materially increases the Support Services due under this Agreement; or
    5. A material change in the nature or extent of the required Support Service or repair which occurs after the effective date of this Agreement and which causes the required Support Services or repairs under this Agreement to be substantially and materially increased beyond those contemplated at the time this Agreement first took effect.

    Ohio Residents
    If you purchased Accidental Damage Protection in connection with this Agreement, Our obligations are covered by a reimbursement insurance policy. If we fail to perform or make payment under the terms of this Agreement within sixty (60) days after You request performance or payment, You may request such performance or payment directly from Wesco Insurance Company at 59 Maiden Lane, 43rd Floor, New York, NY 10038, Telephone Number (866) 505-4048.

    Oklahoma Residents
    This is not an insurance contract. Coverage afforded under this contract is not guaranteed by the Oklahoma Insurance Guaranty Association.

    Oregon Residents
    Any civil action brought in connection with this Agreement does not have to be brought in the courts of the State of California. In the event you do not receive satisfaction under this Agreement, you may contact the Oregon Insurance Division, by mail at Department of Consumer and Business Services, Insurance Division, 350 Winter St NE, Salem OR 97301-3883, or by telephone at 888-877-4894.

    HP Inc., d/b/a HP Inc., a Delaware corporation is the Obligor for this service contract and is located at: 1501 Page Mill Road, Palo Alto, CA 94304.  We can be reached at 1 (800) 474-6836.

    South Carolina
    If you have any questions regarding this Agreement, or a complaint against the Provider, you may contact the South Carolina Department of Insurance, 1201 Main St. Ste. 1000, Columbia, SC 29201 or Post Office Box 100105, Columbia, SC 29202-3105, or (800) 768-3467. This is not an insurance contract.

    South Dakota
    This is not an insurance contract. Northcoast Warranty Services, Inc. is the Service Contract Provider under this Agreement in the State of South Dakota. This Agreement is between you and Northcoast Warranty Services, Inc. Our obligations under this Agreement are covered by a reimbursement insurance policy provided by Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, Telephone Number (866) 505-4048. . If, within sixty (60) days after You request performance or payment under the terms of this Agreement, we fail to perform or make payment, we are no longer a going concern, or in the event of our insolvency or other financial impairment or you are otherwise dissatisfied, you may request such performance or payment directly from the insurance company.

    Tennessee Residents
    The term of this Agreement shall be extended as follows: (1) the number of days you are deprived of the use of the product because the product is in repair; plus, two (2) additional workdays.

    Texas Residents
    Any unresolved complaints concerning this Agreement may be addressed to: Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711-2157, telephone (512) 463-6599 or (800) 803-9202 (within Texas).

    HP, Inc. is the Obligor for the Agreements sold in Texas under Service Contract Seller license number 373.ṣ

    You may terminate this Agreement by following the cancellation process in Paragraph 8. If the termination is within 30 days of receipt of the contract, you will receive a full refund provided no claims have been made. If any claims have been made the refund will be less the amount of any claims paid or the cost of repairs made on your behalf. If the termination is after 30 days of receipt of the contract, you will receive a full refund of the Subscription Fee paid for the month. A termination fee, if applicable, as per clause 8 will be collected.

    Vermont
    Northcoast Warranty Services, Inc. is the Service Contract Provider under this Agreement in the State of Vermont. This Agreement is between you and Northcoast Warranty Services, Inc. Our obligations under this Agreement are covered are covered by a reimbursement insurance policy provided by by Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, Telephone Number (866) 505-4048. If, within sixty (60) days after You request performance or payment under the terms of this Agreement, we fail to perform or make payment, we are no longer a going concern, or in the event of our insolvency or other financial impairment or you are otherwise dissatisfied, you may request such performance or payment directly from the insurance company.

    Virginia Residents
    If any promise made in the Agreement has been denied or has not been honored within 60 days after your request, you may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at http://www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.

    Washington Residents
    This Agreement is not insurance. Northcoast Warranty Services, Inc. is the Service Contract Provider under this Agreement in the State of Washington. This Agreement is between you and Northcoast Warranty Services, Inc. Northcoast Warranty Services, Inc. can be contacted at: 800 Superior Ave. E., 21st Fl., Cleveland, OH 44114. Our obligations under this Agreement are covered by a reimbursement insurance policy provided by Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, Telephone Number (866) 505- 4048. If, within sixty (60) days after You request performance or payment under the terms of this Agreement, we fail to perform or make payment, we are no longer a going concern, or in the event of our insolvency or other financial impairment or you are otherwise dissatisfied, you may request such performance or payment directly from the insurance company. You are also entitled to apply directly for any refund, payment or performance due with Wesco Insurance Company at any time, at 59 Maiden Lane, 43rd Floor, New York, NY 10038 or 866- 505-4048.

    No deductible payment is required to receive service.

    Wisconsin Residents
    THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.

    Paragraph 8(a) (ii) may be read as follows: “You may also terminate the Agreement after the free look period following the online cancellation process in 8(d). If terminated after the free look period you will receive a full refund of the Subscription Fee paid for the month, less any claims paid, or the cost of repairs made on your behalf.”

    HP may only cancel your contract for material misrepresentation; substantial breach of duties or for non-payment. In all such cases you will be provided notice at least 5 days prior to the cancellation date, this notice will include the date of cancellation and the reason.  If your service contract is cancelled by HP for a reason other than non-payment, HP will refund 100 percent of the unearned pro rata fee, less any claims paid. HP may charge an administrative fee for cancellation which may not exceed 10 percent of the purchase price paid or payable for the service.

    No deductible payment is required to receive service.

    Wyoming Residents
    The laws of the State of Wyoming will govern any disputes arising out of this Agreement and any civil action may be brought in the courts of the State of Wyoming. No deductible payment is required to receive service.

    4AA8-2649ENUS
    March-2023

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    Offers subject to change, not combinable with all other offers, and exclusions may apply, while supplies last. HP may impose a purchase quantity limit (for example, 3 units per order). Taxes, shipping, and other fees may apply as applicable. HP reserves the right to cancel orders arising from pricing or other errors. Prices, specifications, availability, and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

    ✻HP’s strikethrough price is HP’s MSRP, which is HP’s suggested retail price for authorized channel partners, based on a number of factors, including but not limited to manufacturing and component parts.  The MSRP may not be the prevailing market price or regular retail price.

    Microsoft and Windows are US registered of Microsoft Corporation. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Intel Evo, Intel Optane, Iris, Itanium, MAX, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

    Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com.

    Earn HP Rewards on select products from the following categories: Laptops, Desktops, Printers, Business PC’s, select Accessories, and select Ink, Toner & Paper. Exclusions apply, and program membership required. See details HP Rewards

    The personal information you provide will be used according to the HP Privacy Statement

    ✦America’s most trusted printer brand: Based on 2022 semi-annual internal brand surveys commissioned by HP.

    *3 years of ink included (for skus with 8000 total pages: ST 5104, ST 7002, 7302 and 7601) based upon 200 pages per month of HP Smart Tank customers’ usage. 3 years of ink (for skus with 6000 total pages: ST 5000, 5101, 5102, 5103, ST 651, 570, ST 6001, ST 7001, 7301, 7602) based upon 167 pages per month of HP Smart Tank customers’ usage. Actual yield varies considerably based on content of printed pages and other factors. Average yield based on ISO/IEC 24711 or HP testing methodology and continuous printing. Some ink from included bottles is used to start up the printer. For details, see: www.hp.com/go/learnaboutsupplies. Commissioned by HP Inc., this Keypoint Intelligence consumer study determined that HP inkjet Tank printers provide the best everyday print quality compared to competitive inkjet tank printers from Brother, Canon, and Epson. Two different inkjet printers were used for each brand. All devices are available in the market and are currently active. Prices range from $180 to less than $400 and all competitive products fall within the same category as the HP printers. The competitors were chosen because they represent the top 80% of the competitive landscape for 3:1 and 4:1 wireless A4 inkjet tank printers under $450 USD, as reported by the IDC Quarterly Hardcopy Peripherals Tracker-Final Historical CYQ2 2024. Samples were printed in the United States and then reviewed by consumers in the US, the United Kingdom, and Japan. Details: www.keypointintelligence.com/hpbesteverydayprintquality

    **Copilot in Windows (in preview) is available in select global markets and will be rolled out to additional markets over time. See microsoft.com/en-us/windows/windows-10-specifications for more information.

    ++Offer good on select business laptops and desktops. Transactions are subject to equipment pricing and credit approval. Deal sizes include: $3,000-$250,000 on a 36-month term. Fair Market Value deals only. The 2.99% is on a stream of payments, and the actual yield to GreatAmerica Financial Services may vary. Hardware must exceed 50% of total transaction, excluding printers and other print products. Chromebooks are ineligible for the promotion. The agreement must be commenced by 07/31/25 and funded by 08/31/25. Contact an advisor for details. +1-(888)-860-9635.

    ^^^Free sheet organizer promotion is on the T850 DesignJet printers. This offer is combinable with standalone instant rebate savings. This promotion is not combinable with any of HP’s Trade-In promotions. Purchases by HP resellers and internal HP orders are ineligible. HP may modify or withdraw this promotion at any time. Offer valid through 2/14/26 or while supplies last.

    +Deferred Interest, Payment Required Plan: Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period. Minimum payments are required for each Credit Plan. Minimum payments are NOT guaranteed to pay the promotional plan balance within the promotional period. You may have to pay more than the minimum payment to avoid accrued interest charges. Valid for single transaction only. Gift cards do not qualify for promotional plans. Qualifying purchases will automatically be placed on a promotional plan. If purchase qualifies for more than one plan, it will be placed on the qualified plan with the longest promotional period. As of November 2025, terms for new Accounts: Purchase APR of 35.99%. Variable Penalty APR up to 39.99%, based on Prime Rate. Minimum interest charge is $3 in any billing period in which interest is due. A fee of $2.99 per month may apply for each paper billing statement mailed to you. You can avoid this fee by enrolling in paperless statements. Existing Account holders: see your credit card agreement for Account terms.

    Credit account offers are subject to credit approval.

    HP Credit Accounts are issued by Comenity Capital Bank, a Bread Financial™ Company.

    *HP.com exclusive product! This product is only available for purchase on HP.com US Store and HyperX.com. You will not find it at any other authorized HP retailers. SKUs included: 67J25AA#ABA, 4P5L2AA, 4P5L3AA, 7P5J2AA, 4P5E3AA, 67J23AA, 4Z7X3AA, 4S7T2AA, 683M4AA, 67J22AA. Availability may be limited and subject to change. Prices and promotions may vary between HP.com US Store and HyperX.com. HP disclaims all liability for products sold by unauthorized third-party sellers.

    1Up to 34 hours local video playback requires unit configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage. Available on select display configurations. Battery life tested by HP using continuous FHD video playback, 2K OLED non-touch display, 200 nits for the HP OmniBook 5 16" model, system audio level as image default, player audio level at 100%, played full-screen from local storage, headphone attached or through speaker (if no audio jack port), wireless on but not connected. Actual battery life will vary depending on configuration and maximum capacity will naturally decrease with time and usage. Starting in July 2025, the HP OmniBook 5 14" inch model (configured with Qualcomm Snapdragon X1-26-100, 16GB RAM, 2K OLED non-touch display, 512 GB PCle SSD storage) may be able to achieve up to 34 hours of local video playback at 200 nits as a result of power consumption improvements to its panel.

    *Customers receive three bonus months on Microsoft 365 Personal and Family subscriptions when a credit card is provided during activation. After the initial subscription period, your subscription automatically renews for 1 year, unless it is cancelled.

    ✭Source: 2025 ACSI® Survey of customers rating their own computer manufacturer. HP was ranked #1 for customer satisfaction. ACSI and its logo are registered trademarks for the American Customer Satisfaction Index LLC. For more about ACSI, visit theacsi.org.