HP Support Services

Flexible PC support and repair options designed to keep businesses moving

HP Support Services
Flexible PC support and repair options designed to keep businesses moving

Help prevent productivity disruptions and enable IT to do more with reliable HP PC support.
 
Keep your people and PCs running at peak performance with flexible desktop support services and notebook support options for wherever work happens.

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Hardware Support

Go beyond standard device warranties with enhanced support and predictive insights1 that help maximise employee and IT productivity.

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Choose from three flexible options:

Essential

Affordable, reliable tech support

Depend on quality remote support to troubleshoot PC issues and device repair at an HP expert facility.6

Premium

Fast IT support, when and where you need it

Get back to work quickly, thanks to expert remote assistance or an HP technician sent to repair your device at your location.6

Premium+

Enhanced, predictive issue remediation

Stay ahead of device issues with a smart service leveraging predictive AI-powered insights,1 automated IT ticketing, and 24/7 support for our fastest repair.6

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Device Life Extension

Extend the life of aging devices by upgrading performance and addressing the most common issues that impede employee and IT productivity through the HP Device Life Extension Service.

Maximise your IT investment
Maximise your IT investment

Stretch your IT budget by increasing the longevity of devices,7 enabling you to defer refresh costs without compromising performance.

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Ease the IT workload
Ease the IT workload

Improve computing experiences by letting HP proactively mitigate device performance issues and extend the support for your fleet.

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Reduce the impact of your fleet
Reduce the impact of your fleet

Contribute to your sustainability goals by maximising the usable lifespan of IT assets, thereby reducing your computing carbon footprint.8

Extra coverage for the unexpected

Supplement your support with custom options that enable your anywhere workforce.

Post-Warranty Support

Stretch your tech investment. Keep existing devices running optimally and get more time to plan your next refresh by extending your warranty coverage by an additional year with Post-Warranty Support.7,8

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Footnotes and disclaimers

  1. Product images are for illustration purposes only, product availability and colours may vary by country.

     

    1. Predictive insights and proactive support are only available with HP Premium+ Support. Select HP Workforce Solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://admin.hp.com/software. For full system requirements and services that require the agent, please visit https://admin.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.

    2. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

    3. Post-Warranty Support may be purchased to extend protection on already-owned devices.

    4. Sold separately or as an optional feature. Accidental Damage Protection must be purchased at the time of device purchase. Other Care Packs must be purchased within 30 days of the device purchase.

    5. If Defective Media Retention is purchased, any hard drives replaced will be retained by the customer.

    6. HP Essential Support, HP Premium Support and HP Premium+ Support are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

    7. The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates. This service is available as a Care Pack when it is sold with new hardware or to existing devices by purchasing it within the existing Post Warranty eligibility window. See datasheet for complete details.

    8. TCO Certified, Impacts and Insights – Circular IT Management in Practice, June 9, 2020 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  2. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.