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This carepack required to order within 90 days after hardware purchase.
  • Remote problem diagnosis and support

  • Repair at HP designated repair center

  • Labor, replacement parts, and materials included

  • Four to seven business days standard turnaround time (may vary by geographic location)

  • Defective Media Retention

HP 3 year Return for Repair Hardware Support w/Defective Media Retention for Notebooks

In stock

When your PC is experiencing a problem, you want it fixed. With HP Return to Depot with Defective Media Retention, you can get assistance to resolve most issues by phone or online chat. And for more serious problems, send your unit to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 4-7 business days[1] – so you can get back to business. Return to Depot is a cost-effective alternative to onsite service, and includes labor, parts, and materials. And when dealing with defective storage media, you maintain control of your sensitive data.

High-quality support

HP will provide telephone technical assistance with installation, product configuration, setup, and problem resolution. In many cases, we can resolve your issues without the need to ship your device.

Reliable, lower-cost alternative to onsite support

For products in non-critical environments, Return to Depot offers an affordable alternative to more costly onsite support.

Keep control of what matters

The HP Defective Media Retention option is ideal if you need to control and secure your classified, proprietary, and confidential data – or if you’re subject to data privacy regulations such as HIPAA.

More Information
Sku UJ878E
Duration 3 years
Support type Return to depot
Coverage window Standard workdays - 9 hours
Response Time Repaired within 3-7 business days
Core Features
Additional information Excludes external monitor
Service method Depot repair
Warranty coverage In warranty
Logistics options Customer carry-in or shipment
Place of service Offsite
This carepack required to order within 90 days after hardware purchase.
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Buying guides are generic guides to help you choose the right product. Not all technology is available on this product. Please check product specifications for more details.

  • [1] Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
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